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A study was conducted to present a discussion on the role of face-to-face conversations for social knowledge processes and sense making in organizations. A management framework is proposed in order to refine and systemize the discussion on the multitude of conversation rules. Future directions for research are also presented.

A way that team leaders can enhanced knowledge management within their teams is proposed.

We introduce a method in which instant data visualization facilitates real-time data integration and involves participants in data interpretation. The results of quantitative research (e.g., electronic card sorting) are represented visually (e.g., in a dendrogram) and fed back to research participants in follow-up focus group conversations. The visualized quantitative results are reviewed and discussed by participants. The visual display of the quantitative results is annotated with qualitative feedback generated by participants that explains, enriches, or challenges the quantitative results. We apply our method in a card sorting study of Fédération Internationale de Football Association's (FIFA) stakeholders. An approach that facilitates real-time data integration that is participant driven and visually supported is the unique contribution of this article to mixed methods research. [ABSTRACT FROM AUTHOR]

Public communication campaigns aim to create social change by influencing audiences' behaviors and thus help nonprofit organizations fulfill their mission. These campaigns, however, often fail to deliver their anticipated impact. Using public relations research as a theoretical lens, this paper's contribution is twofold: first, we develop a typology that classifies the different communication approaches used in public communication campaigns. Based on one of the most prominent public relations theories, the Four Models of Public Relations, we differentiate communication approaches along the dimensions of communication purpose and communication style. Combining these two dimensions in a typology, we identify the following communication approaches: directing, platforming, mobilizing, and involving. We provide numerous real‐life examples of public campaigns for each one. Second, we formulate propositions about these communication approaches' effectiveness relying on a key concept of public relations research: namely, audience segmentation. Using the transtheoretical model, we show that audiences can be segmented along five "stages of readiness to adopt a promoted behavior." Conceptualizing behavior change as an iterative, dynamic process that entails stage progresses as well as backdrops, we derive how audiences' "stage of readiness" relates to the effectiveness of the identified communication approaches. [ABSTRACT FROM AUTHOR]