Search

The customer-oriented and situational nature of e-commerce requires companies to build up service capabilities. However, few scholars have studied this capability systematically. Most scholars see it as a ‘black box’ and give different 'black box' elements depending on the purpose of the study. So, in the context of e-commerce, what should a company's service capabilities include? How are they formed? What impact do they have on a firm's competitive advantage? How can service capabilities be established and improved? Based on the above background and questions, this paper investigates the service capabilities of e-commerce platforms by applying customer value theory in conjunction with the background characteristics of e-commerce transactions. Through case studies, a conceptual model of e-commerce service capability is proposed and its formation mechanism is studied. On this basis, the paper investigates how to measure e-commerce service capability. The aim is to provide theoretical guidance for enterprises' capability planning on e-commerce platforms and to facilitate the transformation from ‘commodity management’ to ‘capability management’. A combination of probability sampling and non-probability sampling was used to select the sample by distributing questionnaires to manufacturing companies in Taizhou, Hangzhou and Shaoxing, Zhejiang Province. For the mail survey, this study uses a snowball method to select the sample. This paper constructs service capability measurement indexes for e-commerce enterprises based on customer's perception of the transaction process, and uses dynamic factor analysis method to analyze enterprises' e-commerce strategic capability, e-commerce management capability and e-commerce technical resources, thus bringing constructive suggestions for the improvement of e-commerce service capability. The findings show that these three competencies are key components of e-business capabilities and together determine the establishment, cultivation and maintenance of an enterprise's e-business capabilities. Enterprises need to focus on these three areas and continuously modify and improve them to ultimately acquire e-business service capabilities.

The rising number of college students and the increasingly severe employment situation have led to the emergence of ideological problems such as employment confusion, lack of ideals and integrity in the employment, which have become important factors affecting the quality employment of college students. The study finds that the improvement of employment value is the most important factor affecting the success of college students. Through the study, it is found that the upgradation of employment value will lead to the upgradation of employment ability. Ideology determines behavior. College students have ideal beliefs, inner constraints, behavioral scruples and dominant values that can better promote the improvement of employment ability. To carry out employment quality cultivation, it is a need to educate and improve college students’ employment value, employment ability and employment knowledge, etc. The main ways include multi-faceted and multi-level leading college students’ employment value orientation; helping college students to have the ability to cope with changes, such as continuous learning ability, ability to solve new problems and innovation ability; reconstructing the curriculum system and establishing dual-body diversified employment cultivation mode.

In this paper, we report an elderly patient who had been experiencing poor appetite for one month and yellowing of the skin and sclera for two months before visiting the Department of Geriatrics at Peking Union Medical College Hospital. The patient's blood tests revealed significantly elevated levels of serum total bilirubin, direct bilirubin, and blood sugar. The serum IgG4 level nearly tripled. Abdominal imaging examinations revealed diffuse pancreatic lesions, narrowing of the intrapancreatic segment of the common bile duct, and thickening and marked enhancement of the common hepatic duct, left and right hepatic ducts, and branches. Blood glucose was also significantly elevated during the course of the disease. Moreover, nutritional assessment found that the patient was malnourished. After multidisciplinary discussion, a medium dose of oral methylprednisolone was prescribed to the patient due to his advanced age and multiple chronic conditions. The dose was then quickly reduced while the patient simultaneously received low-dose mycophenolate mofetil (MMF) treatment. As a result, the patient's bilirubin level significantly decreased, jaundice subsided, and his body weight returned to normal with improved physical function. Throughout the diagnosis and treatment process, a multidisciplinary team actively participated in discussions and gradually identified the underlying cause. This exemplifies the crucial role of interdisciplinary collaboration in effectively diagnosing and treating complex illnesses in elderly patients.

We test the signaling view of corporate social responsibility (CSR) engagement using two complementary quasi-natural experiments that impose exogenous negative pressure on stock prices. Firms under such adverse price pressure increase CSR activities compared to otherwise similar firms. This effect concentrates among firms with stronger signaling incentives, namely, those facing greater information asymmetry, more product market competition, higher shareholder litigation risk, and higher stock price crash risk. Firms under the exogenous negative price pressure mainly improve CSR strengths, including costly environmental investments. We also find that CSR engagement attracts socially responsible investors and lowers the cost of capital for signaling firms. [ABSTRACT FROM AUTHOR]