51. Experience-Based Co-Design: Tackling common challenges
- Author
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Victoria J Palmer, Raj Verma, Paresh Dawda, Tara L Dimopoulos-Bick, and Lynne Maher
- Subjects
lcsh:R5-920 ,Quality management ,Process management ,business.industry ,Process (engineering) ,Computer science ,media_common.quotation_subject ,Participatory action research ,Context (language use) ,Design thinking ,Health care ,Patient experience ,Quality (business) ,business ,lcsh:Medicine (General) ,media_common - Abstract
As an improvement method, experience-based co-design (EBCD) is premised on creating better quality experiences and systems of health care. Distinguishing features of EBCD are the way in which experience is central to the identification of and goals for improvements; and combined with participatory action research and design thinking approaches leading to the co-creation of improvements. Commonly shared challenges from completed EBCD studies include: the need to explore power dynamics; commitment to the process; methods to gather experience data; the design of improvements; and variations in implementation and subsequent impact. We discuss these challenges in the context of five examples from Australia. We offer a contribution to the international discussion on developing the next level of maturity to build on the acknowledged and agreed importance of collaborating with service users and staff to improve health care.
- Published
- 2018