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The article focuses on the Mondrian Scottsdale hotel of Morgans Hotel Group in Arizona. Designer Benjamin Noriega-Ortiz envisioned the hotel as an Eden-ranch. The features of the hotel include bougainvillea-covered gates, a double-height lobby with creamy white furnishings and a rose-colored mirror in the reception room. The guest rooms are described as pleasantly stark, with black low built-ins and platform beds with stainless-steel accents. Prior to the opening of the hotel, a seminar was conducted by Noriega-Ortiz to help staff respond to questions from guests.

Discusses the challenges faced and strategies used by meeting/convention planners in dealing with inexperienced hotel staff. Problem with inflexibility; Value of cultivating relationships with hotel sales representatives at national or regional offices; Help from senior-level personnel; Contract review challenges. INSETS: Working with rookies.;Help wanted..

The article discusses the launch of a training and productivity software solution for hotel staff by software company Nuvola in partnership with companies Mediafolio Technologies and eHotelier, and outlines details on the platform which will enable quality assurance and enhance guest experience.

The article offers the insights of several hotel officials in Australia on the importance of hotel staff training in gaining more guest satisfaction. Andrew Chan, chief executive director (CEO) at TMS Asia Pacific, states that staff training provides opportunity to continuous skill improvement and retention is part of a company's strategy. Moreover, Marcus Tait, director of human resources at IHG Australasia, says that guest satisfaction serves the measurement of quality service standards.

The article talks about National Job Shadow Day, an event sponsored by local organization Project 5000 Kids in its mission to increase Nevada's high school graduation rate. The day involved the participation of local business communities that opened their doors to Clark County high school students. Businesses like the Bellagio hotel had its hotel executives hosting a series of round-table career discussions with the young visitors while the Green Valley Ranch resort employees gave students a tour of its facilities.

Focuses on the training on communications offered to employees in the Long Island Marriott Hotel in New York. Strategies to improve communication skills; Types of nonverbal communication; Handling of various communication styles.

Focuses on developments in hospitality schools in view of technological innovations and changes in the industry. Video courses and roundtable discussions from University of Delaware; Forte Hotels' Travelodge Management Excellence Training with California State Polytechnic University; Workshops and sales clinics at Virginia Polytechnic Institute.

A personal narrative is presented which explores management of electric power failure by the Hotel Irvine while organizing an expo in its premises; and adoption of training services for hotel employees related to contingencies.

The article reports on the signing of a memorandum of understanding (MoU) between hotel firm OYO Rooms with Indian Tourism and Hospitality Skill Council (THSC), noting that the memorandum will allow the company to conduct training and certification programs for the hospitality workers in India.

The article reports on the collaboration of U, a workforce training organization based in Vancouver, British Columbia, and the American Hotel and Lodging Educational Institute (AHLEI) to offer high-quality hospitality training, education, and certification to hospitality organizations in Canada.

Reports on the employee training techniques for the hotel industry developed by Cindy Novotny, managing partner at Master Connection Associates. Career history; Establishment of her own business; Work-related travel.

The article focuses on the introduction of new hotel brands, the success of customer loyalty programs and virtual reality training for hotel workers discussed at the 2018 North American Convention and Global Conference in Texas

This section discusses how hotels may retain younger employees through the provision of electronic learning opportunities.

The article showcases what the British hotel operator Z Hotels can offer in terms of career progression of its employees. The hotel company offers learning and development opportunities to employees by training them to obtain leadership and management skills. It also developed a mentoring and coaching programme for employees.

The article showcases what the British hotel operator Red Carnation Hotels can offer in terms of career progression of its employees. The company offers an opportunity for long-term career prospects. It provides over 80 training programmes for employees, including emotional engagement training and front office and revenue training, as well as management development programmes.

The article showcases what the British hotel operator Principal can offer in terms of career progression of its employees. The company provides a training programme that teaches management and leadership and core skills. It offers a range of employee benefits including paid holidays, discounted hotel rates, life assurance and a pension scheme.

The article showcases what the Mandarin Oriental Hyde Park, a hotel in London, England, can offer in terms of career progression of its employees. The hotel created learning and development programmes for its employee. It offers a range of employee benefits and opportunities for promotion and transfers across the group.

The article showcases what L'oscar London, a hotel in London, England, can offer in terms of career progression of its employees. The hotel provides an apprenticeship programme and training and development opportunities. It offers a range of employee benefits, including holidays, a discounted gym membership and a pension scheme.

The article showcases what the Pigs and Lime Wood hotels can offer in terms of career progression of its employees in Great Britain. The hotel operator offers a range of job qualifications and hands-on experience. The company also provides a craft training programme and an apprentice scheme to employees.

The article showcases what The Dorchester, a hotel in London, England, can offer in terms of career progression of its employees. The hotel has a recruitment team that wants to help employees plan their career moves. It provides a training program, a residency card loan and food and beverage discounts to employees, as well as incentives and pension scheme and life assurance coverage.

The article showcases what Corinthia Hotel London in England can offer in terms of career progression of its employees. The hotel provides standard operating procedure training, e-learning and workshops to new employees. It also offers regular learning opportunities, competitive salaries and flexible contracts, as well as recognition schemes and regular social events.

The article showcases what the hotel company Maybourne Hotel Group can offer in terms of career progression of its employees in Great Britain. Maybourne offers personalized learning and development through a combination of on-job and off-job training, cross-training, supplier visits and accredited courses. The company aims to help its employees refine their management skills and leadership style.

The article showcases what the hotel operator Brend Hotels can offer in terms of career progression of its employees in Great Britain. Brend launched a training academy for its apprentice programme in 2015. The company plans to expand training for its junior managers to the Level 3 team leadership apprenticeship in 2018.

The article reports that the hotel company Oberoi Group has opened applications for its Systematic Training and Education Programme (STEP) program. It states that the program offers students opportunity of acquiring training and knowledge in kitchen operations or hotel operations. It mentions that upon the completion of the program, the trainees are absorbed as full time employees of the company.

The article discusses the cloud-based implementation of hospitality technology. Topics include property management systems (PMS), costs of property automation, and the unintended consequences such as interoperation, quick buyers' remorse, and the upfront financial and psychological commitment to the solution that no longer exists. The inadequate training, incomplete configuration and unresponsive service that may be cited by customers, are also noted.

The article reports on the graduation ceremony hosted by the CHI Hotels & Resorts at the Corithia Hotel St. George's Bay in Malta. The event was held to award proficiency certificates to 37 departmental operational coaches in its hotels located in the area who have completed an intensive "Reach for the Stars" training program. It mentions that the program was developed as one of the modules in the firm's operational training manual.

The article reports on the "Host Culture Sense of Place Training" program of the Marriott International hotel in Hawaii in 2008. The initiative, which is implemented by Marriott in partnership with Hawaiian cultural practitioner Ramsay Taum, teaches Native Hawaiian culture and values to the hotel's employees including senior management.

The article offers advice to hotel managers on how to increase food and beverage sales and their profitability. Food and beverage service offer a much lower profit margin than rooms, so managers tend to focus on controlling their costs rather than boosting their sales. The best means of doing so is to have a well-trained staff who are familiar enough with the food and beverage operation to market it to hotel guests.

Reports on the employee training program of Fountain Lodge in South Shields, Great Britain. Provision of National Vocational Qualifications programs to all employees; Provision of Foundation Modern Apprenticeships to 12 workers; Provision of training by B-Skill.

Features Phil Baxter, general manager of the Four Points Sheraton Los Angeles International Airport Hotel in Los Angeles, California who applies Buddhism to train his staff. Relation of Buddhism and happiness according to Baxter; Impact of the Buddhism-inspired training on the hotel's occupancy rate and room revenues.

The article offers information on the decision of Marriott International to reduce its commission rate on group bookings. Topics discussed include comments of professor Chekitan Dev on the possibility of rate cuts under the Hotel Excellence training program; views of Wyndham Hotel Group spokeswoman Gabriella Chiera on no plans of cutting its commission rate; and impact on travel agents.

The article offers information on the infestation of beg bugs in hotel rooms and how long to wait for hotel services to be reopened after its treatment. It mentions the necessity of waiting period from seven to ten days considering the egg laying behavior of the bed bugs. Heat treatment that is effective to kill eggs is offered. The knowledge and training of hotel staff to spot bed bug infestation in hotels is discussed.

The article discusses the launch of a training program by hotel sector trade group American Hotel and Lodging Association (AHLA).

The article discusses the author's views on the challenge for hoteliers to get its front line staff optimize their use of the applications for the hospitality industry. He cites several obstacles that affect the hotel staff from enjoying the applications such as inadequate skills and training in the proper use of applications, applications are not user-friendly, and the effectiveness of the application. The author has emphasized the need for user metrics and adequate training.

Reports on the employee cross training program of the Palace of Auburn Hills in Detroit, Michigan. Purpose of the program; Details on the experience of John Pajak, director of housekeeping at the Palace; Results of the program.

Reports on how a partnership between Jamaica's Training Institute and tourist industry help the country's young people learn the ropes of the hotel business. Features of the program sponsored by the Runaway Heart Hotel.

Reports on the hotel employee training program jointly developed by the Professional Convention Management Association and Loews and Marriott hotel chains. New York City's underprivileged as the target group of the program; Description of the program.