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The study examines the interaction between social capital, education, and subjective well-being in Ecuador, highlighting its impact on economic development. The study aims to understand the situation of social capital and subjective well-being and how the identified factors explain the impact on subjective well-being in the Ecuadorian population, using a descriptive and analytical approach with information from the World Value Survey database of waves 6 and 7. The main results show a significant relationship between social capital and subjective well-being, with positive influences such as justice and union membership, and negative effects of public administration and media. In conclusion, the importance of strengthening social capital and improving public services and communication to promote the well-being of the Ecuadorian population is emphasized. [ABSTRACT FROM AUTHOR]

The book review discusses "Interpreting Technologies—Current and Future Trends," which explores the role of computer-assisted, remote, and machine interpreting in the field of interpreting studies. The volume aims to inform and empower interpreters, sparking new reflections on the impact of technology. Chapters cover innovative topics such as smartpens, tablet interpreting, AI-enhanced computer-assisted interpreting, and video-mediated interpreting, offering insights into the challenges and opportunities presented by technological advancements in interpreting. The book serves as a valuable resource for interpreters, educators, and senior interpreting students, providing an overview of existing research and applications in the field while also suggesting potential avenues for future research projects. [Extracted from the article]

This article shows, through a study of hosts' experiences of the UK's Homes for Ukraine scheme, the ways in which sponsoring refugees can impose burdens on sponsors by virtue of the state's administrative processes. Specifically, it shows how sponsors incur learning, compliance, and psychological costs from administrative burdens and that these burdens are encountered both directly, through their own engagements with public bodies, and vicariously, through the experiences of their guests. The article thus makes a significant contribution to the understanding of the ground-level experience of refugee sponsorship while also expanding the burgeoning theory of administrative burden by demonstrating the relevance of burdens experienced vicariously. [ABSTRACT FROM AUTHOR]

This paper reviews government employment and compensation trends using data derived from the government's payroll. Employment levels and average pay grew strongly in the 2000s, but in the last decade, headcounts have stagnated or fallen, and increases in average pay have been moderate. The distribution of pay between government employees is compressed, especially when compared to income inequalities in society. The paper suggests attempts to reduce government's wage bill that rely on blunt, across-the-board measures will have their largest impact on core public services – basic education, healthcare and criminal justice – and are likely to erode the value of these services and the quality of service delivery. [ABSTRACT FROM AUTHOR]

This article explores the gap between policy and implementation in the United States, particularly in relation to technology. It argues that the failure of technology in various systems, such as unemployment systems during the pandemic, is a result of a dysfunctional system that prioritizes policy over implementation. The author suggests that policy schools, specifically academia, contribute to this gap and proposes incorporating technology and digital literacy into policy school curricula. The article emphasizes the intertwined nature of policy and technology and the need for policymakers to understand this relationship. It also highlights the importance of sense-making and navigating complex environments in policymaking. The article discusses the need for policy schools to adapt their teaching methods to prepare students for the complex and rapidly changing world. The author suggests incorporating design research into the curriculum to develop sense-making skills and problem-solving abilities. They also propose introducing short courses on technology to help students become familiar with relevant topics without overwhelming them with additional coursework. The author emphasizes the importance of equipping future policymakers with the tools and experiences necessary to navigate ambiguity and complexity. [Extracted from the article]

Taking the households of urban and rural residents in Zhejiang Province as the research object in 2020, an indicator system for rural development and urbanization is constructed from the four aspects of ecological environment, public services, grassroots governance and quality of life, using entropy method and Coupling Coordination Degree Model, Theil index and other methods to summarize the urban-rural development experience and problems of different counties and cities in Zhejiang Province, and explore the urban-rural coupling mode and implementation path. The results show that: ①Based on the analysis of different spatial scales, the urbanization and rural have regional imbalances in development, with obvious gradient changes from east to west and little difference between sub-regions. About 80% of the overall difference in urban-rural development in Zhejiang comes from differences within sub-regions, and another 60% comes from the internal differences between southwestern Zhejiang and southern Zhejiang. At the county level, the urbanization and rural development index presents a spatial pattern of "high in the northeast and low in the southwest". ②Based on the analysis of the degree of urban- rural coupling and coordination in Zhejiang Province, four urban-rural coupling modes are summarized: independent parallel coupling, urban-rural partial benefit interactive coupling, urban-rural symmetrical reciprocal coupling, and urban-rural integration symbiosis coupling. ③ Based on the rural revitalization strategy, the implementation path summarized from ecological livability, public services, grassroots governance and quality of life is characterized by ecological integration, green development, spatial integration, shared development, governance integration, good rural governance, factor integration, and common prosperity. [ABSTRACT FROM AUTHOR]

The e-Identity initiative in Bosnia and Herzegovina aims to improve digital solutions and governance in the country, aligning with UN Sustainable Development Goals and EU strategies. Implemented in three phases, the initiative aims to enhance public services and establish BiH as a leader in digital identity technology in the Western Balkans. The initiative has the potential to revolutionize various sectors such as healthcare, banking, telecommunications, and government services. Educating and motivating citizens to adopt digital services is crucial for its success, and BiH can learn from successful implementations in other countries. The successful implementation of the initiative can contribute to BiH's EU integration and economic growth. [Extracted from the article]

France's adoption of corporate management strategies for its public services, its decision to consolidate health care agencies and to delegate decision-making power to high-level bureaucrats and Regional Health Agencies was influenced by several factors. These include the political context, characterized by a reduction in public expenditures by governments worldwide. Additionally, the European integration and the adoption of austerity measures following the 2008 financial crisis played a significant role in shaping these policy changes. The emphasis was also on private sector entities, and the re-centralization of decision-making in health affairs. Nevertheless, outcomes did not meet expectations, which led to a negative assessment of New Public Management (NPM) in the healthcare sector and other public areas that experienced similar reforms. [ABSTRACT FROM AUTHOR]

The article discusses the high prevalence of epilepsy in Rwanda, specifically in rural areas. The authors conducted two separate studies in different regions of Rwanda and found high rates of epilepsy in both areas. They acknowledge the limitations of small-scale studies and the potential influence of specific factors in geographically isolated areas. The authors emphasize the need for increased access to healthcare in rural areas and the importance of addressing the stigma and discrimination associated with epilepsy. They also highlight the ongoing research to investigate the risk factors and causes of epilepsy in Rwanda. [Extracted from the article]

Birds, cats, dogs, and horses are some of the creatures that have collaborated with humans in delivering public services. This assertion is known but insufficiently examined. To bring animals into the public affairs discourse, this article defines public service and employs a narrative approach to examine animals working with people in service delivery. Animals are shown to satisfy essential public needs—from helping to win wars to policing streets to providing support for people as diverse as nursing home residents and occupants of the White House. Animals also make significant contributions to public service by being inspirational, demonstrating how mutual effort can accomplish goals, advancing the concept of empathy, bringing out the importance of character ideals, spurring innovation, and generally adding value to the public administration ecosystem. These findings support future research to understand the nature of human-animal cooperation in achieving societal objectives. [ABSTRACT FROM AUTHOR]

Special education is an essential part of a high-quality education system. While the highquality development of special education requires a team of qualified teachers. However, there are some problems in the construction of qualified teachers for special education. For instance, the insufficient and unbalanced teachers' allocation is prominent, the professional level of teachers cannot meet the new and high demands of diversified special education services, and the promotion channel for full-time teachers are not smooth. To solve these problems, here are some suggestion: the country should develop standards for the allocation of special education teachers which can guarantee that all regions have sufficient special education teachers; strengthen the training for special education teachers and enhance their practical capabilities in special and inclusive education; expand the career development channel for teachers; improve the salary and benefits of teachers, as well as their professional and social status, so as to enhance their sense of professional honor. [ABSTRACT FROM AUTHOR]

Armed conflicts exacerbate public health challenges in Sub-Saharan Africa. Inequality across groups and poverty in rural areas can be an important factor in triggering local wars. This study investigates whether equitable distribution of public services by governments across urban and rural geographical regions reduces the risk of local wars initiated by armed groups in Sub-Saharan African countries. Does an equitable distribution of public services such as healthcare and clean water public services across regions decrease the risk of armed conflicts? Uneven distribution of public services can increase the risk of conflict by contributing to group grievances, rural poverty, and rent-seeking competition over government resources. Analyses of 39 Sub-Saharan African countries from 1947 to 2021 show that a one-standard deviation increase in equal access to public services by urban–rural location lowers the risk of armed conflict, a substantial 37 to 53 percent with consideration of a battery of control variables. [ABSTRACT FROM AUTHOR]

This article argues that to understand housing as domestic only is a misconception. People intensify the use of their homes in ways that create substantial economic opportunities, urban services, and a range of social protections for themselves and their communities. The research presented here introduces the concept of 'space-use intensity', influenced by time-use surveys, Jane Jacobs's ideas on mixed-use, and the continuum approach to the informal economy, as conceptualized by Elinor Ostrom. Further, it describes the 'house interview' methodology devised to document spaceuse intensity and presents findings from houses in informal settlements in Bogota, Kampala, Dar es Salaam, and Dakar. The data reveal that houses are less than a third residential (29 per cent), almost half of the uses are economic (47 per cent), and they provide a fair share of urban or community services (24 per cent). This visual methodology demonstrates that local governments are overlooking 83.8 per cent of the activities taking place within homes. In sum, the evidence discussed here shows that homes contribute significantly to the urban economy and public services, making space-use intensity analysis instrumental in the design of effective housing, urban, and social protection policies. [ABSTRACT FROM AUTHOR]

• Digital government (DG) can significantly promote corporate green innovation (CGI). • Digital government promotes CGI by digitizing the business environment. • Digital government promotes CGI by reducing transaction costs. • Digital government promotes CGI by increasing green investment. • The impact of DG on CGI varies across different companies, industries, and regions. This study leverages data of China's A-share listed companies spanning from 2010 to 2020, using the Internet Plus Government Services initiative as a quasi-natural experiment. By employing the difference-in-differences method, it empirically examines the empowering effects and underlying mechanisms of digital government on corporate green innovation. Research findings are as follows: 1) Digital government significantly enhances both the quantity and quality of corporate green innovation. 2) Corporate green innovation can be enhanced by digital government through promoting the digitization of the business environment, reducing transaction costs for enterprises, increasing R&D investment and green investments. 3) The enabling effects of digital government on corporate green innovation are particularly evident in companies with better environmental information disclosure, elevated levels of digital technology application, non-heavy-polluting industries, and enterprises located in regions with stricter environmental regulations. From the perspective of internalizing digital technology into government transformation, this study provides important insights for the future coordination of policies related to digital and green development. [ABSTRACT FROM AUTHOR]

In multi-ethnic rural settlements, a diversity of social relationships gives rise to various public spaces. The integration of cultures, propelled by urbanization, poses challenges to the unique characteristics of these rural public spaces. This process leads to issues such as the loss of cultural diversity, increased homogeneity of spaces, uneven distribution of public services, and low efficiency in space utilization, which seriously interfere with the healthy and sustainable development of rural social systems in multi-ethnic rural areas. This study, focusing on the rural public spaces in Tongren's multi-ethnic settlements, employs a social network analysis approach to investigate the implications of these spaces for the stability of rural community life and the preservation of cultural identities. A model for analyzing social networks in rural public spaces was developed, emphasizing overlapping patterns of user groups, activities, and spatial entities. Analysis of the social networks was conducted in three domains: emotional support, material exchange, and information dissemination. A semantic model was also constructed to understand the usage and structural networks within these public spaces. Comparative analyses between the usage and structural networks of rural public spaces were conducted to develop a comprehensive structural analysis system for these areas. Application of this system in analyzing the rural public spaces of Tongren revealed distinct findings. The connectivity of the structural network in Dongganmu Village's public spaces was found to be lower than that of the usage network, indicating that social factors heavily influence villagers' interactions. Furthermore, the number of small groups within the usage network was fewer than in the structural network, reflecting a lack of hierarchy in public space organization. Villagers' preferences for public spaces were primarily influenced by cultural beliefs rather than spatial accessibility. The insights garnered from this study not only contribute to the understanding of social network structures in rural public spaces within multi-ethnic settlements but also provide a foundation for informed decision-making regarding the sustainable development of these areas. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Management & Economics Research is the property of Journal of Management & Economics Research and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Public organizations must continue to develop efficient and adaptive public services as their competitive advantage. One important strategy in this effort is to increase employee innovative work behavior. The purpose of this research is to explore the factors that influence Innovative Work Behavior of government employees, including Transformational Leadership, P-O Fit, and Interpersonal Trust with Knowledge-sharing Behavior as mediation. The research uses a quantitative approach using the SEM model and smartPLS application to analyze data from 292 functional employees at the Directorate General of Customs and Excise. The results of the analysis show that Transformational Leadership and P-O Fit are positively related to IWB. Meanwhile, Interpersonal Trust does not have a direct influence on IWB but has a positive impact through Knowledge-sharing Behavior as a mediator. One application of this managerial research is to increase Knowledge-sharing Behavior. This can be achieved through development strategies that involve active employee participation, expanding their access to knowledge that can trigger creativity and innovation, and building information systems with open access to all employees. Suggestions for further research are to consider organizational factors that are responsive to change (agile organization) in model analysis so that it can provide a more comprehensive understanding of the factors that influence Innovative Work Behavior in the context of the dynamics of organizational change. [ABSTRACT FROM AUTHOR]

The purpose of this research is to analyze the application of the Next Generation Social Welfare Information System (SIKS-NG) in Gunung Gabungan Village, Gomo Sub-district, South Nias Regency, and identify the obstacles faced in its use. The research method used is qualitative, with data collection techniques through observation, interviews, library research, and documentation. This research involved village officials and users of the SIKS-NG application as key informants. The results showed that although the SIKS-NG application has the potential to improve the efficiency of community data management, various obstacles such as the lack of understanding of village officials, limited infrastructure, and human resource capacity issues hinder the optimization of application use. Direct observations and interviews with informants revealed that intensive training and improved technological infrastructure are needed to support the implementation of this application. Further discussion shows the importance of collaboration between central and local governments as well as support from educational institutions in developing the capacity of village officials. This study concludes that the implementation of SIKS-NG in Gunung Gabungan Village requires a systematic and sustainable approach to overcome various obstacles, as well as to ensure the sustainability and effectiveness of the application in improving public services. Recommendations are given for the development of more comprehensive training and improved infrastructure to support optimal use of the application. [ABSTRACT FROM AUTHOR]

Innovation in licensing services is key to creating a more effective and efficient system, particularly in the context of one-stop licensing in Dili, Timor Leste. This research aims to describe the innovation of SERVE licensing services and identify new concepts that can improve the effectiveness and efficiency of one-stop licensing services. The method used is a qualitative method with a descriptive approach, which allows indepth analysis of the constraints and opportunities for innovation in the licensing system. The results showed that the one-stop licensing system in Dili has not run optimally, with overlapping division of authority between institutions, as well as challenges in terms of policy, budget support, human resources, infrastructure, and service systems that have not been integrated. This research recommends the implementation of the Integrated Digital Service System (IDSS), which is a digitally integrated licensing service system through one national portal, to provide convenience, speed, and accuracy in applying for licenses. The implications of this research show that the use of more advanced and integrated technology can improve the quality of public services, provide the value of justice, and create a system that is more responsive to the needs of the community. [ABSTRACT FROM AUTHOR]

The profound digitization of public administration over recent decades has not eliminated information exchange via paper or electronic documents and certificates. We argue that a paradigm shift from document-centric to data-centric public service provision is needed and is feasible today with the exploitation of emerging technologies. We explore frameworks, architectures, benefits, and challenges in transforming document-centric administration processes into integrated, granular data exchange. A conceptual architecture for public service provision is proposed to extract preconditions from legislation, map the needed evidence to the service requirements, standardize evidence types, and integrate authoritative data sources. While promoting efficiency, privacy, and innovation, this shift faces technical and organizational challenges as the analysis of the "National Registry of Administrative Public Services" in Greece reveals. Further research on aligning policies, upholding trust, and coordinating institutional processes is warranted. [ABSTRACT FROM AUTHOR]

This paper investigates the challenges of designing a computer supported collaborative environment aimed at facilitating co-production processes, i.e., those collaborative processes between Public Administrations, private stakeholders and citizens that aim at the design of public services, their implementation, and their shared delivery to the community. We argue that, for such a digital platform, different types of socio-technical requirements should be considered, i.e., those related to governance models and associated collaboration dynamics; requirements that may emerge from the specific type of public service to design; as well as user and technical requirements common to all e-government platforms. This research informed the development and testing of a digital collaboration platform that offers guidance on how to organize a co-production initiative and a network of stakeholders, functionalities to support collaborative work, and enablers (in the form of reusable knowledge and digital resources) to perform the sequence of steps to produce a public service. The lessons learned from the iterative platform development process and a preliminary evaluation study conducted with three Public Administrations in different European countries pointed at specific functionalities that are perceived as most crucial and at different appropriation practices that depend on the organizational structure of the involved Public Administrations and related multi-stakeholder networks. The innovation that is brought about with respect to general-purpose platforms for computer supported cooperative work is represented by the operationalization of co-production processes, with step-by-step guidance and potential reuse (with adaptation) of ready to use resources and processes. Based on the results of our research, general guidelines are also proposed for the design of future digital platforms supporting co-production. [ABSTRACT FROM AUTHOR]

Tourism is a vital sector in Indonesia's economy, particularly in regions like the Bromo-Tengger-Semeru National Park, yet it faces significant challenges that highlight the need for effective crisis leadership within public-private partnerships for better collaborative governance. This study is aimed to evaluate the role of crisis leadership within the public-private partnership of tourism collaborative governance. This study employs a cross-sectional study involving 304 respondents from various stakeholder from Bromo-Tengger-Semeru National park (BTSNP). The study employs the SEM-PLS data analysis to evaluate the measurement model and structural model. The results of the study indicates that the important role of Public-Private partnership on collaborative governance is only indicated by several dimension, especially those of Governance, Mutuality, and Administration. However, the interaction moderation indicates that crisis leadership is only able to enhance the mutuality, norm and trust. The further discussion related to the finding is elaborated within the papers. The originality of this paper is by presenting a picture of ecological tourism management in Indonesia through the lens of public-privatepartnership. [ABSTRACT FROM AUTHOR]

Organizational development in the digital era requires innovative steps in adopting technology to maintain organizational sustainability and resilience. As an innovative step that attracts attention, using Makassar Metaverse as a platform is a strategic choice to strengthen the organization's position in the digital ecosystem. The purpose of this article is to present comprehensive research results, focusing on the concept of digital-based organizational development through the application of the Makassar Metaverse. The research method applied is quantitative with big data analysis to describe the impact and potential of this innovation on government organizations. The research results indicate that there are several challenges that need to be overcome, such as limited accessibility to government websites and the level of community involvement that is not yet optimal on government social media accounts. Nevertheless, the Makassar Metaverse innovation brings significant changes in the context of government organizational development. This initiative encourages information disclosure by the government and creates wider participation space for the public in the decision-making process of government organizations. Thus, this article illustrates how important Metaverse digital innovation is in supporting organizational transformation into an increasingly complex digital era. [ABSTRACT FROM AUTHOR]

This research aims to analyze co-production practices in waste management through the Waste Bank and Reuse, Reduce, and Recycle Waste Management Area (TPS 3R) in Semarang City on the grounds that Semarang City is the largest waste generate in Central Java Province. Qualitative descriptive was used as a method with data collection techniques using interviews with 11 informants, documentation and observation. Community-based waste management practices are analyzed using the concept of coproduction. The findings of this research are that co-production in waste management is motivated by environmental problems, the lack of waste services and government encouragement. Resource sharing occurs between communities, government and Non Government Organizations (NGOs) although the quality of relationships needs to be improved. Waste banks and 3R TPS apart from providing services to residents, is also able to enter "spaces" that the government cannot reach through reducing waste, educating citizens and as a data collector for the government. [ABSTRACT FROM AUTHOR]

This study focuses on analyzing the practice of Pork Barrel Politics in the Free Electricity Program implemented by the Aceh Jaya local Government in 2014-2017. Providing free electricity is a flagship program spearheaded by the Regent of Aceh Jaya who is also the elite of the Aceh Party (PA) for underprivileged communities. The free electricity program has become a campaign tool and strategy for the local legislative representative incumbents who want to regain control of the Local House of Representatives in the 2014 Legislative Election. We took a qualitative approach using the case study method. Data collection used was through interviews, observation and documentation. The results of the research show that the implementation of the free electricity program assistance in Aceh Jaya was characterized by pork barrel political practices, where recipients of free electricity program in 2014-2017 were prioritized to people who were the Aceh Party members and supporters, the winning party in the 2014 Legislative Election. Pigs are inseparable from the participation of the Aceh Party elite who sit in executive positions and are supported by the dominance of Aceh Jaya house of Representative (DPRK) members from the Aceh Party faction. [ABSTRACT FROM AUTHOR]

Indonesia has continued to experience increasingly complex, global developments and requires change. However, there has been no reform in the government sector that is needed to anticipate these developments, especially regarding public administration. The aim of this research is to analyze the public administration reform in Indonesia, specifically to identify the barriers and opportunities for effective governance in the face of these changes. The research method used is a qualitative research method, and literatures study for gathering the data. Content analysis is employed as the technique to analyze and understand the meaning of the collected texts or document. The research results show that government institutions no longer monopolize the roles that have previously been the authority of the government. Therefore, the public administration paradigm needs to be reformed starting from government to the governance process. The government needs to increase management capacity and change the culture towards a new public management direction. In the systems paradigm, the government is encouraged not to focus on systems and procedures, but to be more performance oriented and work by emphasizing an entrepreneurial spirit. [ABSTRACT FROM AUTHOR]

In contemporary society, the widespread adoption of information and communication technologies has become integral to meeting daily needs. E-Government leverages these technologies to deliver efficient and secure services to citizens, particularly at the local government level. However, existing literature lacks comprehensive exploration into citizen preferences for utilizing e-government services, especially those offered by local governments. Addressing this gap, this study investigates citizen intentions to use e-government, focusing on the application system provided by local governments. Our research framework integrates three established models (UTAUT, TAM, and TPB) and employs empirical validation through a structured questionnaire. Data collection involved 97 respondents from diverse cities/regencies. Rigorous reliability and validity assessments were conducted on the questionnaire, with analysis performed using structural equation modeling (SEM). The findings underscore the significant influence of citizens' attitudes toward egovernment, shaped by factors such as effort expectancy, facilitating conditions, and perceived risk. Furthermore, a positive and significant relationship between attitude and Intention to use revealed. This research contributes to a deeper understanding of citizen behavior towards egovernment services, offering insights crucial for enhancing service delivery and citizen engagement at the local level. [ABSTRACT FROM AUTHOR]

The study highlights the significance of understanding the impact of digitalization on public services in local government organizations, particularly about coordination strategy and digitalization policy. The rapid advancements in information technology have transformed the delivery and acquisition of public services, necessitating a comprehensive understanding of the factors influencing the efficiency of digital services. A quantitative approach was used, with Smart-PLS 3.0 analysis involving respondents from South Buton Regency local government organizations. Data collection was conducted through a direct survey in the field. The results showed a strong relationship between coordination, strategy, and digitalization policy, with a significant relationship between these factors and the effectiveness of digital services. However, no significant relationship between digitalization policy and digital service effectiveness was found. The results of this study provide valuable insights into the dynamics of interoperability governance and the nuanced relationships between coordination, strategy, digitization policy, and digital service effectiveness in local government organizations. Despite the significant influence of coordination and strategy, the role of digitalization policy on digital service effectiveness suggests the need for further evaluation or a change in policy approach. [ABSTRACT FROM AUTHOR]

Democracy requires the government to provide channels for citizens to voice complaints about public services that do not meet expectations, serving as a form of societal oversight. The new public service paradigm emphasizes that the government should serve citizens, not just engage in transactions, and public complaints become important feedback in efforts to improve service quality. However, in Jakarta, the handling of complaints through electronic channels is still suboptimal, reflecting the need for improvements in the local government's commitment to more effective public service delivery. This study aims to analyze public complaint services, supporting and inhibiting factors, and electronic service models to improve the effectiveness of mandatory basic service government affairs in the Special Region of Jakarta. The research method is descriptive qualitative, with data collected from observations, interviews, Focus Group Discussions (FGDs), and documentation studies. Data analysis was conducted through data reduction, data presentation, and drawing conclusions. The study's findings indicate that 1) Electronic public complaint services in Jakarta are not yet optimal in terms of efficiency, availability, fulfillment, privacy, responsiveness, compensation, and contact; 2) Supporting factors include the availability of complaint devices and platforms, while infrastructure, human resources, and public literacy are inhibiting factors; 3) The SERVICOM (Service Improvement through Complaint Management) model was developed with recommendations for filtering and clarifying reports to enhance service effectiveness. The implications of the research findings emphasize the importance of communication, coordination, and improving the competence and responsiveness of CRM officers, along with recommendations to enhance human resources (HR). [ABSTRACT FROM AUTHOR]

Glenn Diaz's The Quiet Ones explores people's lives in the labor force created by a global market system. Work, public services, geography, identities, production, and consumption are generally shaped and directed by the flow of boundary-less foreign capital investments from developed countries. The novel presents characters as workers in the business process outsourcing industry in the Philippines, expatriates as highly skilled workers who migrated to the country to look for better economic and social capital opportunities, and the various relationships with people surrounding these workers. This paper charts the terrain, nature, and the systemic movements of capital through (1) capital-as-presence in the text, framing or creating work patterns, human relationships, consumption behavior, and (2) space-as-absence that mediates relationships between states, citizens, and the State (represented by the law and state authorities), between citizens as workers, between citizens as workers and their cities. The paper concludes that the neoliberal economic agenda in/of globalization created a language where capital is deeply embedded in a textual negotiation of/in meanings that legitimizes the power structure that perpetuates, supports, enables, and reinforces an oppressive elite, imperialist, and capitalist economic market system as the only alternative in rendering a concrete livable world. [ABSTRACT FROM AUTHOR]

The article discusses the challenges faced by the new government in improving public services in the UK, particularly the National Health Service (NHS), due to the tough fiscal situation inherited from the previous government. Public sector net debt is high, tax revenues are already at a historically high level, and most public services are already struggling. The article suggests that spending more, focusing on prevention and capital, and prioritizing adequate pay and conditions for staff could help improve service performance. However, it also emphasizes the need for better spending strategies, changes to the spending framework, and examination of other government policies to achieve the desired objectives. The article concludes by highlighting the opportunity for the new government to make sensible decisions that benefit services and citizens in the long term. [Extracted from the article]

This study proposes a form of governance of sub‐district public services based on the geography of the Maluku archipelago in Indonesia. Using qualitative research, data were collected using in‐depth interviews, focus group discussions, documentation, and field observations, involving informants from local and sub‐district government elements and community leaders. This study revealed that the governance of public services in the islands is not optimal because it cannot meet the challenges that are unique to the islands, such as minimal authority, inadequate organisation and management capacity of the sub‐district, lack of human resources and facilities support, and limited transportation facilities. This study found two primary causal factors, namely: first, internal factors, (1) implementation of the concept of symmetrical decentralisation in various local contexts, (2) disproportionate fiscal policies, and (3) weak political commitment of mayors regarding delegation of authority and discretion. Second, external factors are related to the difficulty of accessing services. Points for practitioners: The non‐optimal governance of public services in the islands cannot meet the challenges.The uniqueness of the islands includes minimal authority, inadequate organisation and management (O&M) capacity of the sub‐district, lack of human resources and facilities support, and limited transportation facilities.The Islands Sub‐District Governance Model (ISGov‐Model) proposes attributive and discretionary authority, increased O&M capacity, financial support, and adequate staff and facilities.The ISGov‐Model leads the archipelagic sub‐district to become the epicentre of public services. [ABSTRACT FROM AUTHOR]

Copyright of Wirtschafts- und Sozialwissenschaftliches Institut Mitteilungen is the property of Nomos Verlagsgesellschaft mbH & Co. KG and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Public services are not transformed by service designers, at least not alone. Designing, implementing and changing a service requires numerous skills, roles and areas of expertise. Governments around the world have realised this and are implementing quality working standards for new public services, all of which call for multidisciplinary approaches. [ABSTRACT FROM AUTHOR]

As a result of the increasing number of projects used to deliver public services and the professionalization of project management activities in government, the phenomenon of projectification has emerged as a key feature of contemporary public management. The article examines the impact of projectification on public sector employees based on in-depth qualitative research conducted in Polish public organizations in 2018–2019. As the findings shows, the phenomenon of projectification shapes the working environment of the public sector by shifting work from repetitive activities to the demands of unique projects, by requiring constant communication with stakeholders, by working outside of the traditional schedules and workplaces, and by operating in matrix structures. Mass implementation of projects has also left its mark on the identity of public sector workers. Respondents increasingly perceive their professional identity through the prism of project work: they frequently tend to identify with their projects rather than the organization itself or its departments. Moreover, despite the difficulties and inconveniences of project work, public sector employees involved in projects show an extraordinarily high level of motivation, which results from the possibility of implementing interesting, innovative and diverse projects. [ABSTRACT FROM AUTHOR]

As the population increases, spending on publicly provided goods must also increase if there is congestion and governments want to maintain provision of the same level of benefit to everyone. This article estimates a parameter capturing this impact of congestion for the state and local component of the general government sector in Australia. It shows the congestion parameter is likely to be between 0.51 and 0.84 implying super congestion and/or decreasing returns to scale have dominated the supply of these goods. The per person cost of congestion has been rising and differs across states. Larger jurisdictions also have relatively higher per person congestion costs. [ABSTRACT FROM AUTHOR]

The Electronic-Based Government System (SPBE) is a government administration that utilizes information and communication technology to provide services to SPBE Users as stipulated in Presidential Regulation No. 95 of 2018. SPBE aims to create an integrated government business process between Central Agencies and Regional Governments, form a complete government unit and produce bureaucracy and high-performance public services. To support the implementation of SPBE, the National SPBE architecture is compiled as a detailed guide that covers technical and methodological aspects, ensuring the integration of government electronic systems. This architecture provides convenience in increasing efficiency and effectiveness, as well as being a guide for SPBE governance in Central Agencies and Regional Governments. The XYZ Regency Government has implemented the SPBE architecture as the basis for implementation in its area. This study analyzes the SPBE architecture in XYZ Regency based on the National SPBE architecture to provide optimization recommendations on the application architecture domain. Despite the existence of Presidential Regulation Number 95 of 2018 and Number 132 of 2022, the preparation of government architecture in Indonesia still faces challenges due to the lack of clear guidance. More detailed references are needed as derivatives of existing regulations to ensure consistent and optimal implementation, help agencies understand and implement the SPBE architecture, so that digital transformation towards Indonesia 4.0 is achieved by 2040. [ABSTRACT FROM AUTHOR]

In this paper, we discuss the evolution of inequality in Greece from 2004 to 2021 in light of the Greek debt crisis that led to a sharp drop in gross domestic product per capita between 2008 and 2013. While aggregate measures of income inequality, such as the Gini coefficient, suggest a marginal improvement, domestic perceptions of social fairness remain bleak. To delve deeper into this paradox, we explore additional aggregate and distributional aspects of Greece's social landscape during this period. Our analysis reveals several contributing factors: a compression of earnings, benefits and pensions; a sharp increase in social exclusion; and high inequality in access to basic public services and housing. These factors go beyond what headline inequality indices indicate, illustrating how the sovereign debt crisis and subsequent austerity measures have affected individuals differently based on their socio‐economic background, while also reducing overall welfare across the Greek population. Moreover, chronic institutional inefficiencies and widening disparities in access to services and housing significantly influence perceptions of inequality and contribute negatively to the country's social cohesion. [ABSTRACT FROM AUTHOR]

The article focuses on analyzing public administration and public services in Latvia, along with development trends and reforms in Eastern European countries. Topics include the implementation of government policies, the quality of public services, and the challenges faced by public administration in adapting to modern demands.

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Nonprofit and for‐profit providers play an increasing role in public service delivery, but we know little about what shapes public service delivery preferences. Responding to calls to put the "public" back in public values theory, we examine the influence of public values on sector service delivery preferences for government, nonprofit, or for‐profit delivery across six service areas ranging from simple services such as trash collection to complex services such as child welfare. We find equity predicts a preference for government service delivery across areas, while efficiency corresponds to a preference for for‐profit service delivery. Nonprofit sector preferences varied across service areas; equity corresponds to simple services such as street maintenance, whereas effectiveness corresponds to complex human services such as elder care. Public administrators should be cognizant of the public value trade‐offs that underlie sector preferences for public services to design and implement service arrangements in line with the preferences of the public they serve. [ABSTRACT FROM AUTHOR]

We investigate the impact of vulnerability and the law of justice indicators on the decision to adopt International Financial Reporting Standards (IFRS) by 133 countries. Applying robust Logit and Probit models to 2021 cross-sectional data, we find that the absence of corruption, state illegitimacy, a well-functioning civil justice system, and insufficient public services are helpful for IFRS adoption. On the other hand, results show that a country's uneven economic development and human rights violations are detrimental to IFRS adoption. Our research confirms that requiring higher standards for financial and accounting reporting in the media, allocating sufficient budget amounts to support an equitable civil justice system, and coordinating efforts to reduce or eliminate economic inequality may help IFRS adoption. We argue that highlighting the positive benefits of IFRS adoption and the commensurate constructive policy outcomes may add the emphasis needed to convince governmental leaders to move toward IFRS adoption. [ABSTRACT FROM AUTHOR]

Since the 1990s, Singapore has sought to project itself as innovative and technologically cutting-edge through narratives such as 'intelligent island', digital ecosystem', and more recently, 'smart nation'. The Smart Nation initiative is aimed at digitising and, 'datafying' as many public services as possible. To this end, the government launched a National Artificial Intelligence Strategy in 2019 that envisions Singapore as a global hub for developing, test-bedding, deploying, and scaling AI solutions. In late 2023, the same year Generative AI entered public consciousness thanks to ChatGPT, Version 2.0 of Singapore's AI strategy was released. Providing a commentary of Singapore's digital journey and its governing approaches, this paper contends that AI is more than just a new digital tool for Singaporeans; it is also a proxy for Singapore's digital and 'smart nation' global reputation. [ABSTRACT FROM AUTHOR]

IMPACT: The authors put forward a relational public service agenda which involves investing in infrastructure, focusing on appropriate scaling of change, balancing specialism and generalism in public service roles and functions, and pursuing improvement through engaged research endeavours. This shift requires new thinking, tools and research in terms of measurement, learning and evaluation practice in public service. The authors argue this constitutes a basis for academic public administration to prospectively engage in scholarship which addresses the complex challenges confronting our societies in coming years. Governments face increasing calls to radically reform public services around human relationships. The authors describe how New Public Management's (NPM) legacy of transactionalism has denatured waves of public service reforms, making them unfit for contemporary governance. Contrasting academic and practitioner perspectives on public service reform, the authors describe a burgeoning movement towards relational ways of conceptualizing and enacting the management and delivery of public services. Taking stock of this, the authors put forward a broad research agenda into relational public services. Academics must play a much more active role in this movement than they did during the NPM era—not merely describing and classifying change, but actively and directly shaping a future-focused prospective public service reform agenda. [ABSTRACT FROM AUTHOR]

Optimizing urban land use is of significant practical importance for promoting economic development, enhancing the standard of living for individuals residing in metropolitan areas, enhancing urban infrastructure and public services, driving urban transformation and upgrading, and attaining synchronized progress of the economy, society, and environment. This paper uses the super-efficiency SBM model to measure the urban land use efficiency (ULUE) of 13 cities in the Beijing–Tianjin–Hebei (BTH) urban agglomeration from 2005 to 2020 and explores the spatiotemporal evolution characteristics and influencing factors of ULUE in this urban agglomeration using analysis of spatial data and application of geographic detector methods. The results show that (1) from 2005 to 2020, the ULUE of the BTH urban agglomeration had an initial rise followed by a decline; however, the overall efficiency score is above 1, suggesting an overall effective state; (2) a distribution pattern with Beijing as its core was established, exhibiting greater ULUE in the northern region and poorer efficiency in the southern region, with significant correlation characteristics in efficiency values between adjacent cities; and (3) capital input, labor input, social welfare, and ecological environment are all influencing factors that promote the improvement in ULUE in the BTH region, and the interaction of any two factors explains the ULUE in this region better than a single factor. The empirical research results can provide useful references for improving the input–output ratio of land units and further spatial planning and policy formulation in the BTH region. [ABSTRACT FROM AUTHOR]

Guizhou is a typical mountainous province and is also one of the lowland regions in China that has attracted a population influx. Here, using population density data from 2000 to 2020 as the basic dataset and the coefficient of variation method and standard deviation ellipse analysis, we investigated the spatial characteristics across different years. The results show: Firstly, Guizhou's population has a distinct spatial distribution, characterized by a lower population density in the southeast and a higher density in the northwest as well as an increasing polarization of population concentration toward the centers of prefecture-level cities and provincial capitals. Fluctuations in population density resemble a central siphon effect, which is particularly pronounced in the provincial capital and show a significant gravitational pull. Secondly, the coefficient of variation in population density across Guizhou's counties is spatially divided by Guiyang, showing higher values in the east and lower values in the west. Furthermore, the ellipse of the standard deviation of population density is gradually shrinking, indicating an increasingly concentrated population distribution. Thirdly, the explanatory power of the population and socio-economic systems on the population distribution in Guizhou is significantly greater than that of the natural systems. Population distribution and migration patterns have shifted from purely "economic driven" to coexisting with "economic and comfort-oriented" trends, and there is an urgent need to improve the comfort level of public services as a typical supply, in order to boost Guizhou's population attraction. [ABSTRACT FROM AUTHOR]

With the rapid development of smart cities and the swift transition toward digital governance, optimizing urban spatial governance through digital technology remains underexplored in the Global South, particularly from the perspective of resident perception and interaction. Digitization of government services is a key area of interest in digital governance research; this study investigates the impact of government self-service systems on the spatial perception and behavior of residents in Guangzhou and Foshan, China. Through a mixed-method approach, combining questionnaire surveys and semi-structured interviews and analyzing them using a structural equation model, the findings reveal that government self-service systems significantly influence residents' spatial behavior and perception. These systems enhance the efficiency of administrative processes, increase convenience, and lead to temporal-spatial compression, thereby reshaping residents' physical interactions with urban spaces. The findings provide practical insights for policymakers to enhance urban governance by integrating digital technologies to improve residents' interaction with government services. These insights can guide the development of more efficient, resident-centered digital governance frameworks, particularly in rapidly urbanizing regions. This research contributes to a deeper understanding of how digital technology transforms urban spatial governance, highlighting the critical interplay between individuals, technology, and the urban environment. The study likewise provides examples of the ongoing digital transformation of public services in countries of the Global South that are lagging behind in the area of digital governance. [ABSTRACT FROM AUTHOR]

The development of high-tech firms is a vital driver for the economic growth of a city but their distribution and location determinants at the intra-urban level are still unclear. We aim to deepen the understanding of location determinants of high-tech firms, so we construct an analytical framework and use GeoDetector to investigate high-tech firms in Shenzhen based on firms and POI open data in 2023. We find that high-tech firms are distributed in a spatial pattern of 'one core and six clusters' with high density in the western area despite industrial heterogeneity. Agglomeration economies and amenity-based factors play a significant role in the distribution of high-tech firms. Institutional factors and classical locational factors have more significant effects on the location of high-tech service and manufacturing firms, respectively. This study contributes to the literature on study spatial units, the influence of amenities, and industrial specificities. These findings highlight public policies on industrial park planning, transportation systems, and public services. [ABSTRACT FROM AUTHOR]

Copyright of O Social em Questão is the property of Faculdades Catolicas - Pontificia Universidade Catolica do Rio de Janeiro and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The digitalization process must give particular attention to and clearly state the needs of consumers. The facts indicate that lately, customers have raised the standard for public administration and demand easy, quick, and transparent services. The digital revolution of government unveils opportunities for more transparency, reliability, efficiency, and collecting revenue. The digitalization process should pay particular attention to and completely convey the demands of citizens. Successful digitization involves an integrated process which provides an optimal setting for assessing and optimizing administrative activities. In this context, we carried out research in Călărasi County, Romania, at the level of representatives of territorial administrative units (mayors, vicemayors, president and vice-president of the county council, civil servants with management and execution functions) to capture the perception regarding the transformation and the transition from traditional public services to digitalization. [ABSTRACT FROM AUTHOR]