51. Implantation Process of Enterprise IT Application in a Medium-Sized Enterprise
- Author
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Irving Reascos Paredes, João Álvaro Carvalho, and Universidade do Minho
- Subjects
Process management ,Enterprise application ,Process (engineering) ,Case study ,02 engineering and technology ,Medium enterprises ,Documentation ,enterprise applications ,0502 economics and business ,0202 electrical engineering, electronic engineering, information engineering ,ComputerSystemsOrganization_SPECIAL-PURPOSEANDAPPLICATION-BASEDSYSTEMS ,Enterprise it ,Project management ,Set (psychology) ,Science & Technology ,business.industry ,SME ,05 social sciences ,020206 networking & telecommunications ,Implantation ,CRM ,Implementation ,Change management (engineering) ,business ,ERP ,050203 business & management - Abstract
Nowadays, for micro, small, and medium enterprises (SMEs), acquiring generic enterprise IT applications existing in the market, it is more convenient than developing a custom one. Now, the challenge is to search, select, hire, implanting (go-live) and provide continuous maintenance of the enterprise IT application that meets the needs of the enterprise. The problem is the lack of methodologies that cover this process (especially for SMEs), and those that exist are rarely available to the public. The objective of this article is to identify the process of implantation of an enterprise IT application in medium-sized enterprises. For this, an exploratory case study was carried out in an enterprise that changed the application. In this study, we interview the personnel involved in the implantation process and analyse the documentation generated. The result of this exploratory case study identifies the main motivations, difficulties and lessons learned. Also, emerges an implantation process of an enterprise IT application. This process consists of three phases (pre-implantation, implantation, and post-implantation) and a set of cross-cutting concerns (leadership & communication, change management, and project management). The phases have 13 stages (pre-implantation - 5, implantation - 6, and post-implantation - 2). This article ends with a discussion of it., The authors acknowledge the support received to produce this work, namely: Universidad Técnica del Norte, Ibarra - Ecuador; Secretaría Nacional de Educación Superior, Ciencia, Tecnología e Innovación (SENESCYT) – Ecuador; Project “SmartEGOV: Harnessing EGOV for Smart Governance (Foundations, methods, Tools) / NORTE-01-0145-FEDER-000037”, supported by Norte Portugal Regional Operational Programme (NORTE 2020), under the PORTUGAL 2020 Partnership Agreement, through the European Regional Development Fund (EFDR); FCT – Fundação para a Ciência e Tecnologia within the Project Scope: UID/CEC/00319/2019 - Portugal.
- Published
- 2019
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