51. A Randomized Encouragement Trial to Increase Mail Order Pharmacy Use and Medication Adherence in Patients with Diabetes
- Author
-
Ramachandran, Bharathi, Trinacty, Connie M, Wharam, J Frank, Duru, O Kenrik, Dyer, Wendy T, Neugebauer, Romain S, Karter, Andrew J, Brown, Susan D, Marshall, Cassondra J, Wiley, Deanne, Ross-Degnan, Dennis, and Schmittdiel, Julie A
- Subjects
Clinical Trials and Supportive Activities ,Clinical Research ,Behavioral and Social Science ,Diabetes ,Health Services ,7.1 Individual care needs ,Management of diseases and conditions ,Metabolic and endocrine ,Good Health and Well Being ,Diabetes Mellitus ,Hawaii ,Humans ,Medication Adherence ,Pharmacy ,Postal Service ,diabetes ,mail order pharmacy ,medication adherence ,encouragement trial ,Clinical Sciences ,General & Internal Medicine - Abstract
BackgroundMail order pharmacy (MOP) use has been linked to improved medication adherence and health outcomes among patients with diabetes. However, no large-scale intervention studies have assessed the effect of encouraging MOP use on medication adherence.ObjectiveTo assess an intervention to encourage MOP services to increase its use and medication adherence.DesignRandomized encouragement trial.Patients63,012 diabetes patients from three health care systems: Kaiser Permanente Northern California (KPNC), Kaiser Permanente Hawaii (KPHI), and Harvard Pilgrim Health Care (HPHC) who were poorly adherent to at least one class of cardiometabolic medications and had not used MOP in the prior 12 months.InterventionPatients were randomized to receive either usual care (control arm) or outreach encouraging MOP use consisting of a mailed letter, secure email message, and automated telephone call outlining the potential benefits of MOP use (intervention arm). HPHC intervention patients received the letter only.MeasurementsWe compared the percentages of patients that began using MOP and that became adherent to cardiometabolic medication classes during a 12-month follow-up period. We also conducted a race/ethnicity-stratified analysis.ResultsDuring follow-up, 10.6% of intervention patients began using MOP vs. 9.3% of controls (p
- Published
- 2021