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Este estudo aprofunda a análise sobre o controle da jornada de trabalho aplicado aos profissionais que desempenham suas atividades em home office, explorando não apenas a compreensão desse modelo laboral, mas também os aspectos jurídicos intrínsecos a essa modalidade de trabalho remoto. O trabalho em home office evoluiu com o surgimento de novas ferramentas e softwares ao longo do tempo, tornando-se progressivamente mais acessível para as organizações, que passaram a adotar esse modelo de forma moderada, nesse sentido evidencia temas essenciais relacionados ao trabalho à distância. Para isso, de que maneira os autores discutem a prática do home office e teletrabalho, hora extra na modalidade de trabalho à distância, assim como explorar como a legislação brasileira lida com o trabalho remoto. Além disso, investigar as opções disponíveis para o controle da jornada de trabalho e avaliá-los. Estes aspectos são fundamentais para examinar os efeitos da modalidade de trabalho em home office nas condições de trabalho, assim como, na legislação trabalhista brasileira.

Este trabajo de investigación tuvo como objetivo principal determinar la relación entre el home office y el desempeño laboral, tomando como caso de estudio una empresa que brinda servicios digitales en Lima, Perú, durante 2023. El estudio fue de tipo aplicado y usó un enfoque cuantitativo. La metodología usada correspondió al diseño no experimental y de alcance descriptivo-correlacional. La población de estudio la constituyeron 115 trabajadores de la empresa. Se empleó como instrumento el cuestionario, que contuvo 16 preguntas de respuesta única en una escala Likert del 1 al 5. El resultado general sobre este caso específico fue que la variable home office tiene una relación de 0.340 en el desempeño laboral, lo que significa que su grado de correlación positiva es baja, lo que valida nuestra hipótesis alterna. A modo de conclusión general, esta correlación positiva baja confirmó que el home office, como sistema de trabajo aplicado en esta empresa que ofrece servicios digitales, incrementa levemente el desempeño laboral. Asimismo, se toma una postura conservadora y se recomienda implementar la modalidad híbrida de teletrabajo.

AbstractThis theoretical scientific study explores the link between the implementation of a working time recording system in the home office and knowledge management, given that the goal of knowledge management is to create a culture of continuous learning and innovation within the employer, leading to increased efficiency and effectiveness. The main source of knowledge needed for the purposes of processing this study were scientific articles that were searched in the ScienceDirect, Google Scholar, Web of Science, Scopus and JSTOR databases. The material also includes selected legal regulations and court decisions. We thoroughly examined these sources and summarized the information found in the conclusion. Similarly, in the home office context, implementing a working time recording system can help with knowledge management in several ways, including increased visibility, improved organization, enhanced collaboration and enhanced learning. Moreover, the literature suggests that implementing a working time recording system in the office can have several benefits for knowledge management. By providing a more accurate and detailed record of employee work activity, tracking employee learning and development activities, and enabling the tracking of the flow of work within an organization, such systems can support the management of knowledge and help employers to achieve their goals.

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A presente pesquisa teve como objetivo levantar as percepções dos trabalhadores que passaram a realizar suas atividades laborais em home office durante a pandemia do Covid-19, bem como suas expectativas relativas ao período pós-pandemico. Para esse fim, realizaram-se dez entrevistas em profundidade com teletrabalhadores de diferentes setores de atuação. Optou-se pela aplicação da técnica de Análise de Conteúdo para tratamento dos dados coletados. Examinando os resultados alcançados, verificou-se que a ruptura repentina e desestruturada do modelo de trabalho presencial, seguida pela adoção do home office, apesar de justificada devido ao avanço da pandemia, criou diversas dificuldades para os trabalhadores entrevistados, especialmente no que se refere à conciliação das demandas pessoais e profissionais. Complementarmente, constatou-se também que os participantes da pesquisa, devido à ausência de uma divisão clara, tanto física quanto temporal, entre a vida pessoal e o trabalho, passaram a estender a jornada laboral diária com frequência, o que os levou a um estado de esgotamento e estresse. Apesar dessas dificuldades, os entrevistados se mostraram favoráveis à permanência do home office mesmo após o fim da pandemia, demonstrando, em sua maioria, a preferência pelo modelo híbrido de trabalho. Este estudo contribui para a discussão acerca da necessidade de planejar adequadamente a migração do trabalho presencial para o home office ou vice-versa, de modo que esse processo ocorra de maneira harmoniosa e organizada, evitando a insatisfação profissional dos trabalhadores envolvidos e um eventual fracasso da adoção do teletrabalho.

Abstract Background Since social distancing during the COVID-19-pandemic had a profound impact on professional life, this study investigated the effect of PCR testing on on-site work. Methods PCR screening, antibody testing, and questionnaires offered to 4,890 working adults in Lower Saxony were accompanied by data collection on demographics, family status, comorbidities, social situation, health-related behavior, and the number of work-related contacts. Relative risks (RR) with 95 % confidence intervals were estimated for the associations between regular PCR testing and other work and health-related variables, respectively, and working on-site. Analyses were stratified by the suitability of work tasks for mobile office. Results Between April 2020 and February 2021, 1,643 employees underwent PCR testing. Whether mobile working was possible strongly influenced the work behavior. Persons whose work was suitable for mobile office (mobile workers) had a lower probability of working on-site than persons whose work was not suitable for mobile office (RR = 0.09 (95 % CI: 0.07 – 0.12)). In mobile workers, regular PCR-testing was slightly associated with working on-site (RR = 1.19 (0.66; 2.14)). In those whose working place was unsuitable for mobile office, the corresponding RR was 0.94 (0.80; 1.09). Compared to persons without chronic diseases, chronically ill persons worked less often on-site if their workplace was suitable for mobile office (RR = 0.73 (0.40; 1.33)), but even more often if their workplace was not suitable for mobile office (RR = 1.17 (1.04; 1.33)). Conclusion If work was suitable for mobile office, regular PCR-testing did not have a strong effect on presence at the work site. Trial registration An ethics vote of the responsible medical association (Lower Saxony, Germany) retrospectively approved the evaluation of the collected subject data in a pseudonymized form in the context of medical studies (No. Bo/30/2020; Bo/31/2020; Bo/32/2020).

The Covid-19 pandemic has complicated business activities at various levels, primarily in terms of work organization. The objective of this research is to determine the significance of organizational culture for employees working in home office conditions. What values and amenities, previously preferred in a company, are missing for employees in remote working conditions at home (RQ1)? Which values of organizational culture were predominant during remote work, playing an important role in home office conditions (RQ2)? Which were lacking (RQ3)? To analyze the above issues, this article used both secondary studies of national reports examining remote work, and the author’s pilot study using an online questionnaire. The research results indicated that remote work during the Covid-19 pandemic, in most cases, did not neglect the key values of organizational culture and the involvement of employees. The biggest problem turned out to be cultivating the values primarily responsible for building trust, honesty, and respect, as well as communication and motivation.

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Copyright of Revista de Administração FACES Journal is the property of Revista de Administracao FACES Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

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This theoretical scientific study explores the link between the implementation of a working time recording system in the home office and knowledge management, given that the goal of knowledge management is to create a culture of continuous learning and innovation within the employer, leading to increased efficiency and effectiveness. The main source of knowledge needed for the purposes of processing this study were scientific articles that were searched in the ScienceDirect, Google Scholar, Web of Science, Scopus and JSTOR databases. The material also includes selected legal regulations and court decisions. We thoroughly examined these sources and summarized the information found in the conclusion. Similarly, in the home office context, implementing a working time recording system can help with knowledge management in several ways, including increased visibility, improved organization, enhanced collaboration and enhanced learning. Moreover, the literature suggests that implementing a working time recording system in the office can have several benefits for knowledge management. By providing a more accurate and detailed record of employee work activity, tracking employee learning and development activities, and enabling the tracking of the flow of work within an organization, such systems can support the management of knowledge and help employers to achieve their goals. [ABSTRACT FROM AUTHOR]

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Work from home has become a part of everyday life for most of us. Due to the COVID-19 pandemic, it has become a necessity rather than a formerly desired benefit. An important part of this way of working is its effect on workers and how workers have handled this phenomenon of modern times. The objective of the paper was to find out how office workers perceived the transition to work from home during the COVID-19 pandemic. The paper also examined whether office workers perceived higher productivity when working from home and whether they were able to separate private and work life. Data from a questionnaire survey distributed to 33 employees of a project office of the company T-Mobile Czech Republic a.s., who compared their experience with working from home before the pandemic and during the lockdown. The data obtained were then evaluated on the basis of relative frequency. The results show that employees were more productive when working from home, both before the pandemic and during the lockdown. At the same time, most employees did not have problems separating private and work life, unlike working parents, who reported problems related to online education during the lockdown. These findings represent certain benefit for HR departments, who can, based on these findings, decide on the length of working from home. The findings also form a basis for considering how to help employees to adapt to this newly emerged trend. [ABSTRACT FROM AUTHOR]

Background: During national lockdowns in response to the COVID-19 pandemic, previously office-based workers who transitioned to home-based teleworking faced additional demands (e.g., childcare, inadequate homeworking spaces) likely resulting in poor work privacy fit. Previous office research suggests poor work privacy fit is associated with lower wellbeing and higher work fatigue. Emerging evidence suggests a relationship between childcare duties during pandemic teleworking and work fatigue. In addition to psychosocial working conditions (job demand, job control, and job change management), which are acknowledged predictors of work fatigue, this poses a significant threat to occupational health during pandemic teleworking. However, the relative effects of aspects of the psychosocial environment (job demands and resources), the home office environment (including privacy fit), and the social environment (childcare) on work fatigue as well as their interactions are under-explored. Objective: This study examined the relationships between the psychosocial, environmental, and social working conditions of teleworking during the first COVID-19 lockdown and work fatigue. Specifically, the study examined teleworkers’ physical work environment (e.g., if and how home office space is shared, crowding, and noise perceptions) as predictors of privacy fit and the relationship between privacy fit, childcare, psychosocial working conditions (job demand, job control, and job change management), and work fatigue. Work privacy fit was hypothesized to mediate the relationship between childcare and work fatigue. Methods: An online cross-sectional survey was conducted with teleworkers (n = 300) during the first COVID-19 lockdown in April and May 2020; most participants were in Germany, Switzerland, and the United Kingdom. Results: Path analysis was used to examine the hypothesized relationships. Privacy fit was lower for those reporting greater levels of noise in home-working spaces and those feeling crowded at home. Work fatigue was lower amongst those with greater privacy fit and higher amongst those with high levels of job demand. An indirect relationship was observed between childcare and work fatigue with privacy fit mediating this relationship. Conclusion: The influence of privacy fit has so far been largely neglected in research on teleworking, especially during the pandemic. However, its contribution to workers’ wellbeing should be acknowledged in occupational health strategies. [ABSTRACT FROM AUTHOR]

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Der Beitrag befasst sich mit der Rekonfiguration von Raum im Kontext von Wissensarbeit im Informationsraum. Dies geschieht entlang von theoretischen Ausführungen, die die Bedeutung der sozialen Konstruktion von Räumen hervorheben und dazu Raum in einer relationalen Perspektive verstehen. Da Büroarbeit, zumindest in Bezug auf den Umfang der Flexibilisierung des Arbeitsorts, aktuell am stärksten betroffen ist, wird danach gefragt, wie Wissensarbeiter:innen ihren Arbeitsraum erzeugen und welche Rolle dabei der (Arbeits-) Ort einnimmt. Es wird davon ausgegangen, dass die unmittelbare Umgebung der konkreten Arbeitsplätze im Informationsraum dabei in der einen oder anderen Weise mitwirkt. Zudem wird erwartet, dass die Gleichzeitigkeit von miteinander verwobenen Arbeitsräumen nicht ohne Konsequenzen bleibt. So fragt der Beitrag danach, was es für Menschen bedeutet, darin zu arbeiten, und welche Vorstellungen von Arbeitsplätzen und der Zusammenarbeit mit anderen sie entwickeln. Diese Fragen werden anhand von Fallbeispielen aus einer explorativen Studie zu Raumbezügen in der Arbeitswelt während der Pandemie sowie zweier älterer Studien vor allem auf Basis von Mental Maps und Interviews verfolgt. The article deals with the reconfiguration of space in the context of knowledge work in the information space. This is done along theoretical lines that emphasise the significance of the social construction of spaces and understand space in a relational perspective. Since office work is currently the most affected, at least in terms of the extent of flexibilisation of the place of work, the subject of this paper is how knowledge workers create their working space and what role (working) place plays in this. It is assumed that the immediate surroundings of the concrete workplaces in the information space have an effect on this process. It is also expected that the simultaneity of interwoven workspaces will not remain without consequences. Thus, the paper asks what it means for people to work in them, and what notions of workplaces and collaboration with others they develop. These questions are pursued using case studies from an exploratory study on spatial relations in the world of work during the pandemic as well as two older studies, primarily on the basis of mental maps and interviews. [ABSTRACT FROM AUTHOR]

Spätestens seit Beginn der COVID-19-Pandemie wurde öffentlich vielfach diskutiert, welche Auswirkungen die Arbeit im Homeoffice auf die Beschäftigten hat und ob die Zunahme des mobilen Arbeitens neue Chancen für die Geschlechtergerechtigkeit birgt. An diesen Diskurs knüpft die Untersuchung an und widmet sich der Frage, wie das Homeoffice von den Beschäftigten erlebt wird. Auf der Grundlage der Auswertung von 28 qualitativen Interviews mit der Grounded Theory werden die Chancen und Risiken des Homeoffice betrachtet. Die zentralen Ergebnisse der Untersuchung sind, dass dieselben Elemente des Homeoffice sowohl als Belastung als auch als Entlastung wahrgenommen werden, dass das Erleben des Homeoffice von arbeitsbezogenen und von personenbezogenen Bedingungen beeinflusst wird und dass sich die Geschlechterungleichheit in traditionellen Paarbeziehungen mit Kind im Homeoffice verstärken kann. At least since the beginning of the COVID-19 pandemic, there has been much public discussion about the effects of home-based work on employees and whether the increase in home-based work brings new opportunities for gender equity. The present paper ties up to this discourse and asks how working from home is experienced from a gender comparison perspective. The chances and risks of working from home were carved out on the basis of 28 qualitative interviews, which were analyzed by means of Grounded Theory. The key findings of the study are that the same elements of home-based work are perceived as both a burden and a relief, that the experience of home-based work is influenced by both work-related and person-related conditions and that gender inequality in traditional couple relationships with children can be reinforced in home-based work. [ABSTRACT FROM AUTHOR]

Seit Beginn der Corona-Pandemie wird immer mehr Arbeit (zumindest anteilig) ortsungebunden außerhalb des Betriebs verrichtet, eine Tendenz, die aller Voraussicht nach auch in Zukunft bestehen bleiben wird. Der vorliegende Beitrag untersucht auf der Grundlage narrationsorientierter Interviews mit Universitätsangehörigen, wie sich die Kommunikation von Bürobeschäftigten durch eine zunehmende räumliche Distanz zwischen diesen gewandelt hat. Der Beitrag skizziert die Funktionalität von (teil)virtualisierter Kommunikation sowie die Veränderungen, die sich für arbeitsbezogenen sowie informellen Austausch zwischen Beschäftigten ergeben. Die Befunde verweisen auf wesentliche Veränderungen der kollaborativen Arbeitspraxis: Sowohl arbeitsprozessbezogene als auch informelle Kommunikation werden ausgedünnt, was im Ergebnis zu einer stärker individualisierten Praxis des Arbeitens sowie einer zunehmenden zwischenmenschlichen Distanz in virtuellen Arbeitssettings führt. The COVID-19-Pandemic has led to considerably more remote work, a trend that is likely to continue in the future. Based on 23 narration-oriented interviews with university employees, the article examines how the communication of office workers has changed due to an increasing share of collaboration in spatial distance. The article outlines the functionality of (partially) virtualized communication as well as the changes brought about for work-related and informal exchange between employees. The findings point to significant changes in collaborative work practice: both work process related and informal communication are thinned out, resulting in a more individualized practice of working as well as increasing interpersonal distance in virtual work settings. [ABSTRACT FROM AUTHOR]

Copyright of Configurações is the property of Centro de Investigacao em Ciencias Sociais and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Working conditions of knowledge workers have been subject to rapid change recently. Digital nomadism is no longer a phenomenon that relates only to entrepreneurs, freelancers, and gig workers. Corporate employees, too, have begun to uncouple their work from stationary (home) offices and 9-to-5 schedules. However, pursuing a permanent job in a corporate environment is still subject to fundamentally different values than postulated by the original notion of digital nomadism. Therefore, this paper explores the work identity of what is referred to as 'corporate nomads'. By drawing on identity theory and the results of semi-structured interviews, the paper proposes a conceptualization of the corporate nomad archetype and presents nine salient identity issues of corporate nomads (e.g., holding multiple contradictory identities, the flexibility paradox, or collaboration constraints). By introducing the 'corporate nomad' archetype to the Information Systems literature, this article helps to rethink established conceptions of "home office" and socio-spatial configurations of knowledge work. [ABSTRACT FROM AUTHOR]

The COVID-19 pandemic has led to an enforced 'big bang' adoption of working from home, involving the rapid implementation and diffusion of digital collaboration technologies. This radical shift to enforced working from home led to substantial changes in the practice of work. Using a qualitative research approach and drawing on the interview accounts of 29 knowledge workers required to work from home during the pandemic, the study identified five sociomaterial practices that were significantly disrupted and required reconfiguration of their constitutive social and material elements to renew them. The paper further shows evidence of the ongoing evolution of those sociomaterial practices among the participants, as temporary breakdowns in their performance led to further adjustments and fine-tuning. The study extends the body of knowledge on working from home and provides a fine-grained analysis of specific complexities of sociomaterial practice and change as actors utilize conceptual and contextual sensemaking to perceive and exploit possibilities for action in their unfolding practice of work. Against the backdrop of the increasing adoption of hybrid working in the aftermath of the pandemic, the paper offers four pillars derived from the findings that support the establishment of a conducive working from home environment. [ABSTRACT FROM AUTHOR]

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This paper deals with the topic exhaustion and motivation when working from home. It is the first study from Germany to apply the job demands-resources model of Demerouti and Bakker [1] in the context of home office. By so doing, a deductive approach is followed, and a conceptual model is formed based on a comprehensive literature review with the inclusion of relevant publications up to April 2022. Subsequently, the model is exploratively adapted according to the results and a recommendation for practical action as well as suggestions for future studies are presented. The study was able to provide significant evidence that the communication climate has a positive influence on motivation, the perceived support, the connectedness and the trust between employee and supervisor. Further, trust is influenced by the perceived connectedness with the company. Finally, work pressure in the home office and the lack of segmentation have a positive impact on exhaustion. [ABSTRACT FROM AUTHOR]

The Covid-19 virus has triggered a worldwide pandemic and therefore many employees were required to work from home which caused numerous challenges. With the Covid-19 pandemic now in its third year, there are already several studies available on the subject of home offices. To investigate the impact of remote work on employee satisfaction and trust, this quantitative study aims to review existing results and formulate hypotheses based on a conceptual model created through a qualitative study and extensive literature review. The research question is as follows: Does home office during Covid-19 affect employee satisfaction and trust? To test the hypotheses, a structural equation model was constructed and analyzed. The culture of trust and flexibility are identified as the biggest influencing factors in this study. [ABSTRACT FROM AUTHOR]

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Objectives This study aimed to investigate (i) the main effects of office design and access to telework from home (TWFH) on self-certified sickness absence and (ii) the moderating effects of access to TWFH on the relationship between office design and self-certified sickness absence. Methods The study used cross-sectional survey data from a nationally representative sample from Norway (N=4329). Research objectives were investigated with negative binomial hurdle models, adjusting for age, gender, education level, leadership responsibility, and time spent on office work. Moderating effects of TWFH were evaluated with pairwise comparisons and plots of estimated marginal means. Results In adjusted models, employees in conventional open-plan offices [odds ratio (OR) 1.32, 95% confidence interval (CI) 1.13–1.54] had significantly higher odds of sickness absence than employees in private offices. Employees with access to TWFH (OR 0.86, 95% CI 0.74–0.99) had significantly lower odds of sickness absence than employees with no access. Among employees with access to TWFH, those in conventional open-plan offices had significantly higher predicted probability of self-certified sickness absence than those in private offices (z=4.41, P<0.0001). There were no significant differences between office designs among employees who did not have access to TWFH. There were no significant main or moderating effects on the number of sickness absence episodes in adjusted models. Conclusions The current study identifies conventional open-plan offices as a potential risk factor for sickness absence. While access to TWFH may be a protective factor overall, it amplified – rather than attenuated – differences in sickness absence between employees in private offices and conventional open-plan offices. [ABSTRACT FROM AUTHOR]

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La presente investigación tuvo como propósito principal el analizar y determinar la correlación de la satisfacción laboral con el home office de los colaboradores de una empresa maquiladora en Durango, México, El diseño metodológico de la investigación es transversal descriptivo, no experimental con enfoque cuantitativo, aplicando el instrumento de Meliá y Peiró (1998) y Barreto Cruz (2021), validado a través de Alfa de Cronbach con .914. Los resultados reflejan una correlación débil entre la satisfacción laboral con el home office, sin embargo, estadísticamente significativa.

This research article aims to explore how employees are coping with working from home and provides practical suggestions for employers and managers adapting to the “new normal”. The main contribution of this research lies in the comprehensive integration of various aspects of managing a home office into four strategies, surpassing the findings of prior studies that focused on specific areas. This was achieved through a qualitative descriptive approach. Through semi-structured interviews with employees in the Czech Republic during the COVID-19 pandemic, four distinct employee types (“Working from Home is Not for Me”, “Yin and Yang”, “Holiday with Emergency”, and “Chameleon”) were identified based on their adaptation strategies. These strategies encompass aspects like time management, self- and family management, setting boundaries, task management, stress reduction, and adherence to rules. The article concludes by offering suggestions for more effective collaboration and employee management, taking into consideration their approach to remote work.

Este trabajo presenta los resultados de las experiencias, reflexiones y decisiones que forman parte de un proyecto participativo interno, realizado en el Instituto Brasileño de Desarrollo y Sostenibilidad, el IABS (organización del Tercer Sector del Brasil), que se propuso aportar respuestas ágiles y adecuadas a su entorno de trabajo, a partir de una evaluación sobre las condiciones inéditas que surgieron con la pandemia del Covid-19. La investigación, realizada en diferentes fases, tuvo como objetivo conocer los cambios en la dinámica de trabajo en el contexto del teletrabajo; el impacto de esta modalidad de trabajo en el plano personal, profesional y ambiental; los ajustes en la dinámica institucional, así como las consecuencias en la eficacia de las acciones y proyectos del Instituto. A partir de los resultados iniciales, se elaboró un análisis institucional, que dio lugar a una propuesta de tipología de formas de compromiso del equipo. Se abrió entonces un espacio de participación, “Canal Abierto”, para recibir retroalimentación sobre los resultados parciales alcanzados y, finalmente, se generó una propuesta de reconfiguración de las modalidades de trabajo (rutinas, espacio físico, metodologías) para hacer frente a la Nueva Normalidad, contexto social que se configura después de la pandemia.

The article discusses the topic of experiencing the COVID-19 pandemic and its impact on the organisation of family life and the realisation of professional plans of mothers wishing to pursue their ambitions in the IT sector. The starting point for the considerations is a gender- -sensitive analysis of the condition of the IT sector in Poland conducted on the basis of found data, complemented by an exploratory qualitative study conducted in two stages using the technique of Individual In-Depth Interviews (IDI). The study is part of the ongoing POB HERITAGE grant “Women, get to coding! Mapping educational initiatives supporting women. Pilot study”.

Entropía mal de amores… es un escrito que proyecta la importancia de la reflexión sobre la comunicación organizacional tanto en el ámbito social, empresarial y en el hogar, pues es ahí donde está surgiendo una nueva forma de comunicar en este entorno.

BackgroundDuring national lockdowns in response to the COVID-19 pandemic, previously office-based workers who transitioned to home-based teleworking faced additional demands (e.g., childcare, inadequate homeworking spaces) likely resulting in poor work privacy fit. Previous office research suggests poor work privacy fit is associated with lower wellbeing and higher work fatigue. Emerging evidence suggests a relationship between childcare duties during pandemic teleworking and work fatigue. In addition to psychosocial working conditions (job demand, job control, and job change management), which are acknowledged predictors of work fatigue, this poses a significant threat to occupational health during pandemic teleworking. However, the relative effects of aspects of the psychosocial environment (job demands and resources), the home office environment (including privacy fit), and the social environment (childcare) on work fatigue as well as their interactions are under-explored.ObjectiveThis study examined the relationships between the psychosocial, environmental, and social working conditions of teleworking during the first COVID-19 lockdown and work fatigue. Specifically, the study examined teleworkers’ physical work environment (e.g., if and how home office space is shared, crowding, and noise perceptions) as predictors of privacy fit and the relationship between privacy fit, childcare, psychosocial working conditions (job demand, job control, and job change management), and work fatigue. Work privacy fit was hypothesized to mediate the relationship between childcare and work fatigue.MethodsAn online cross-sectional survey was conducted with teleworkers (n = 300) during the first COVID-19 lockdown in April and May 2020; most participants were in Germany, Switzerland, and the United Kingdom.ResultsPath analysis was used to examine the hypothesized relationships. Privacy fit was lower for those reporting greater levels of noise in home-working spaces and those feeling crowded at home. Work fatigue was lower amongst those with greater privacy fit and higher amongst those with high levels of job demand. An indirect relationship was observed between childcare and work fatigue with privacy fit mediating this relationship.ConclusionThe influence of privacy fit has so far been largely neglected in research on teleworking, especially during the pandemic. However, its contribution to workers’ wellbeing should be acknowledged in occupational health strategies.

Desde hace tres décadas los Contact Centers son el medio más eficiente para gestionar las comunicaciones directas entre empresas y clientes. Esta comunicación no es una mera transmisión de mensajes, sino que implica la constitución de ciertos compromisos de los agentes de Contact Centers (visibles en sus modos de hacer y ser), claves para gestionar al cliente. Nos preguntamos ¿qué elementos caracterizan dicha comunicación? ¿qué procesos los ensamblan? y ¿cuáles son sus efectos? En base a una investigación que incluyó el análisis de entrevistas y docu­mentos, sostenemos que en los Contact Centers se racionaliza la comunicación, conformando un dispositivo atravesado por sistemas tecnológicos y técnicas de gestión del trabajo que la optimizan. La comunicación managerial, tal como la denominamos, impone determinados usos racionales del cuerpo, el lenguaje y las emociones, que aquí describimos a partir de diversos contactos agente-cliente. Hacia el final, presentamos una situación de crisis de la comunicación managerial en torno al teletrabajo home office de agentes virtuales: cuando la racionalidad de la conducta no puede ponerse en práctica, se experimentan malestares.