51. Cultural metaphors and KMS appropriation: drawing on Astérix to understand non-use in a large French company
- Author
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Ewan Oiry, Aurélie Dudézert, Nathalie Mitev, Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) (LITEM), Université d'Évry-Val-d'Essonne (UEVE)-Université Paris-Saclay-Institut Mines-Télécom Business School (IMT-BS), Institut Mines-Télécom [Paris] (IMT)-Institut Mines-Télécom [Paris] (IMT), Département Technologies, Information & Management (TIM), Institut Mines-Télécom [Paris] (IMT)-Institut Mines-Télécom Business School (IMT-BS), Institut Mines-Télécom [Paris] (IMT), Dauphine Recherches en Management (DRM), Université Paris Dauphine-PSL, Université Paris sciences et lettres (PSL)-Université Paris sciences et lettres (PSL)-Centre National de la Recherche Scientifique (CNRS), European Research Center for Information Systems [Münster] (ERCIS), Westfälische Wilhelms-Universität Münster (WWU), Département de management et de technologie (ESG UQAM), Université du Québec à Montréal = University of Québec in Montréal (UQAM), CEntre de REcherche en GEstion - EA 1722 (CEREGE), Institut d'Administration des Entreprises (IAE) - Poitiers (IAE Poitiers), Université de Poitiers-Université de Poitiers-Université de Poitiers-Université de La Rochelle (ULR), LITEM-NPR, Département Technologies, Information & Management (IMT-BS - TIM), Westfälische Wilhelms-Universität Münster = University of Münster (WWU), Université de Poitiers-Université de Poitiers-Université de Poitiers-La Rochelle Université (ULR), and Université de Poitiers-Université de Poitiers-Université de La Rochelle (ULR)-Université de Poitiers
- Subjects
Organizational Behavior and Human Resource Management ,Appropriation of knowledge ,Astérix ,Metaphor ,media_common.quotation_subject ,Knowledge management systems ,02 engineering and technology ,Library and Information Sciences ,Management Information Systems ,Appropriation ,020204 information systems ,Management of Technology and Innovation ,Chief knowledge officers ,0502 economics and business ,0202 electrical engineering, electronic engineering, information engineering ,Information system ,Sociology ,Action research ,media_common ,05 social sciences ,French organizations ,Sensemaking ,Epistemology ,Action (philosophy) ,Information systems appropriation ,Cultural metaphor ,Management system ,[SHS.GESTION]Humanities and Social Sciences/Business administration ,050203 business & management ,Information Systems - Abstract
CNRS 2, FNEGE 2, HCERES A; International audience; Management research is increasingly using fiction as an insightful way to analyze complex organizational dynamics. Focusing on user appropriation of Knowledge Management Systems, we describe how we used the popular Astérix, a well-known French cartoon to better understand KMS appropriation. We came to use this approach in an action research project in a large French construction firm initially designed to help Chief Knowledge Officers address KMS non-use. After our first findings showed paradoxical cultural issues, and based on the idea that culture is central to sensemaking and appropriation, we used the notion of the cultural metaphor to help better understand the cultural aspects associated with KMS appropriation. These results contribute knowledge in three different areas. First, we underline the role of cultural metaphors in information systems appropriation. Second, we enrich the literature on the role of fiction in management by illustrating the role of cultural metaphors. Third, we report on how this can be used in an action research project to help better understand KMS appropriation issues, which has the potential of leading to practical managerial action.
- Published
- 2021