51. The Eye of the Beholder: Youths and Parents Differ on What Matters in Mental Health Services
- Author
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Laura C. Skriner, Donna Marto, Jill Covert, Ann F. Garland, Amy E. Green, Gregory A. Aarons, and John Landsverk
- Subjects
Male ,Mental Health Services ,050103 clinical psychology ,medicine.medical_specialty ,Adolescent ,Treatment outcome ,MEDLINE ,Health Informatics ,Health informatics ,Health administration ,Conflict, Psychological ,Interviews as Topic ,Type of service ,03 medical and health sciences ,0302 clinical medicine ,Consumer perspectives ,Medicine & Public Health ,medicine ,Humans ,0501 psychology and cognitive sciences ,Child ,Psychiatry ,Health Administration ,Original Paper ,business.industry ,4. Education ,Health Policy ,Public health ,05 social sciences ,Public Health, Environmental and Occupational Health ,Caregiver ,Mental health ,United States ,030227 psychiatry ,3. Good health ,Clinical Psychology ,Psychiatry and Mental health ,Attitude ,Caregivers ,Mental health services ,Conflict (Psychology) ,Phychiatric Mental Health ,Female ,Pshychiatric Mental Health ,business ,Public Health/Gesundheitswesen ,Clinical psychology - Abstract
The goal of this study was to examine the degree to which youths and caregivers attend to different factors in evaluating their experiences with mental health programs. Youth (n = 251) receiving mental health services at community agencies and their caregivers (n = 275) were asked open-ended questions regarding the positive and negative aspects of the services. Qualitative analyses revealed some agreement but also divergence between youth and caregivers regarding the criteria by which services were evaluated and aspects of services that were valued most highly. Youths’ positive comments primarily focused on treatment outcomes while caregivers focused more on characteristics of the program and provider. Youths’ negative comments reflected dissatisfaction with the program, provider, and types of services offered while caregivers expressed dissatisfaction mainly with program characteristics. Results support the importance of assessing both youth and caregivers in attempts to understand the factors used by consumers to evaluate youth mental health services.
- Published
- 2010
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