751. Thanks for Everything: A Quasi-Experimental Examination of Gratitude in Organizations.
- Author
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Fehr, Ryan, Xiaoming Zheng, Yirong Guo, Song, Lynda, and Dan Ni
- Abstract
Although scholars have begun to explore the role of gratitude in organizations, research has often focused on gratitude as an emotional state while overlooking the impact of gratitude expression. In a series of two quasi-experimental field studies, this paper examines the impact of a gratitude expression intervention on employees' psychological and behavioral outcomes. Drawing from the emotions as social information model, we theorize that through increased received gratitude, participation in a gratitude expression intervention enhances employees' own felt gratitude and perceived prosocial impact, and in turn, these psychological reactions to received gratitude are positively linked to employees' work engagement and organizational citizenship behavior. Results from two quasi-experimental field studies, including one study in a service organization in the aviation industry and another in a medical training program, provide support for our model. [ABSTRACT FROM AUTHOR]
- Published
- 2020
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