1. "They really trust us!": medical interpreter's roles and experiences in an integrated primary care clinic.
- Author
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Plys, Evan, Giraldo-Santiago, Natalia, Ehmann, Madison, Brewer, Julie, Presciutti, Alexander M., Rush, Christina, McDermott, Katherine, Greenberg, Jonathan, Ritchie, Christine, and Vranceanu, Ana-Maria
- Subjects
MEDICAL interpreters ,LANGUAGE & languages ,HEALTH services accessibility ,FOCUS groups ,QUALITATIVE research ,RESEARCH funding ,PRIMARY health care ,MEDICAL case management ,INTERVIEWING ,DESCRIPTIVE statistics ,THEMATIC analysis ,SOUND recordings ,TRUST ,RESEARCH methodology ,DATA analysis software ,INTEGRATED health care delivery - Abstract
This study describes medical interpreters' experiences with behavioral health (BH) services in a primary care clinic. Focus group data with medical interpreters representing multiple languages was analyzed using hybrid inductive-deductive thematic analysis. Themes related to interpreter roles were: (1) case management, (2) patient-interpreter relationship, and (3) patient-provider liaison. Themes related to barriers and facilitators to interpreter-mediated BH care were: (1) cultural factors, (2) patient-provider interactions, (3) BH-specific considerations, and (4) clinic factors. Results illustrate ways that interpreters directly (e.g. interpreter-mediated services) and indirectly (e.g. relationship building) support care. The interpreter-patient relationship reportedly helped improve patient attitudes and buy-in for BH. [ABSTRACT FROM AUTHOR]
- Published
- 2024
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