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This study, drawing on a questionnaire survey conducted among UK hospitality workers in July 2021, aims to ascertain factors affecting intention to leave the hospitality industry. In particular, it seeks to find out how the interplay between negative moods, job satisfaction, career satisfaction, work experience and perceived organizational support (POS) influences this key variable. The results indicate that there was a negative relationship between job satisfaction and intention to leave the industry, as well as between career satisfaction and the latter variable. We also found a positive relationship between job satisfaction and career satisfaction. There was a positive association between negative moods and turnover intention. Crucially, POS had a direct positive effect on job satisfaction and a negative one on negative moods. Although the direct effect of POS on turnover intention was insignificant, the indirect effects of POS on the dependent variable through job satisfaction and negative moods, and, sequentially, through job satisfaction and career satisfaction were significant. It also turned out that, contrary to our a priori assumptions, work experience did not moderate the relationship between career satisfaction and intention to leave. The study concludes by discussing the theoretical and practical implications of the findings. [ABSTRACT FROM AUTHOR]

Women face numerous challenges in building a successful career. The hospitality industry exemplifies workplaces where women find progressing careers to senior management very challenging. This paper explores barriers to women's career progression in the hospitality industry in the United Kingdom (UK). The study analyses the views of women in management positions in the UK hospitality industry on challenges they face in career progression. The findings indicate that women face numerous barriers in their career paths, and these include gender bias, microaggressions, work‐life balance issues, lack of gender diversity, inflexibility, and mentoring. [ABSTRACT FROM AUTHOR]

This article focuses on how the imaginary of a 'safe' environment was visualised and conveyed within the hospitality sector during the COVID-19 pandemic, drawing on diaries and interviews with 21 workers in the UK. Our findings show increased workloads for hospitality staff, compounded by anxieties of risk and individualised COVID-19 regulation work. This includes workers' negotiations of corporeal boundaries and distancing from customers, the visible cleaning of communal areas and recuperation and care work for their own bodies and others in shared living spaces. We draw on conceptualisations of embodied and emotional labour to understand these experiences, reflecting on the importance of the actions performed by workers in maintaining community spaces and creating customer confidence in safely enjoying a 'hospitable' environment. This article contributes to social science scholarship of embodied and emotional labour, hospitality and social reproduction. [ABSTRACT FROM AUTHOR]

This study aims to examine neo-liberalism and its ideological influences in the design and delivery of hospitality higher education in the United Kingdom. The study is underpinned by a qualitative approach, with semi-structured interviews employed as the method for data collection, with thematic analysis as the method for data analysis. Fifty-five hospitality academics working in nine universities were interviewed regarding their perceptions of being a hospitality academic teaching hospitality-related subjects in higher education. Findings were explored and analysed in relation to the broader influence of neo-liberalism on higher education and three key themes emerged, which are: restrictive conception of hospitality as the commercial hotel sector, issue of academic identity, and corporatized institutional leadership. Under the backdrop of neo-liberalism, the higher education sector has prioritized graduate employability as one of its primary responsibilities. Subsequently, hospitality higher education is predominantly viewed akin to a form of professional training programme for the commercial hotel sector, and being a hospitality academic is mainly perceived as an industry mentor, educating students with industry-relevant skills and professional practices. Institutionally, the increasing corporatization of higher education has created an environment which hospitality programmes are positioned to satisfy market demands and secure student recruitment. Informed by these findings, the current study draws the conclusion that there is a strong presence of the neo-liberal ideology reinforcing a vocational 'filter' on the design and delivery of hospitality higher education, which legitimizes certain educational values and practices while neglecting and undermining others. This article proposes that greater interdisciplinary engagement with other academic subjects, more recruitment of academics with a broader understanding of hospitality, and institutional leadership that appreciates and encourages alternative pedagogical approaches, are keys to creating possibilities to incorporate a more critical and humanistic underpinning in the academic development of hospitality. [ABSTRACT FROM AUTHOR]

Despite the considerable attention toward tourism and hospitality, neuro-tourism remains largely unexplored within academic investigations. This study is designed to provide bibliometric analysis in tourism, neuro-tourism, and hospitality research using VOSviewer to fill the gap. We followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) framework to select relevant papers on the Scopus database between January 2009 and July 2023. Analyzing 971 papers revealed that the UK is the top country in publication (289 papers and 11,391 citations), while Italy was the lowest country on the list (42 papers and 4651 citations). Buhalis, D., was identified as the most influential author, with 18 papers and the highest-cited papers (1833 citations). Furthermore, the strongest pair authors correlation was between Okumus, F. and Rahimi, R., with 468 links, highlighting a significant degree of connection between their respective references. Keywords related to tourism, neuro-tourism, and hospitality include "halal tourism," "urban tourism," "rural tourism," "food tourism," "Islamic hospitality," "hospitality ecosystem," and "neuroscience." "International Journal of Contemporary Hospitality Management" was the most productive journal (96 papers and 4,312 citations). Furthermore, this journal published the most-cited paper, "An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research," with 687 citations. This is the first study to conduct the bibliometric analysis of tourism, neuro-tourism, and hospitality research; therefore, it will lead to more publications on related subjects by directing the researchers to less studied fields such as neuro-tourism. Additionally, scholarly collaborations may improve the depth of this research. [ABSTRACT FROM AUTHOR]

Existing literature suggests that terms and conditions of employment are universally poor in hospitality and catering. Based on fieldwork comprising more than 70 semi-structured in-depth interviews conducted in the UK and Greece in 2018 and 2019, this article maps the field in the two countries and discusses the key parameters that structure working conditions, pay determination, and the impact of trade unionism and absence thereof. Poor working conditions and precariousness are prevalent in both contexts as expected, but surprisingly wages and other terms and conditions at least for a significant section of the hospitality workforce are comparatively better in Greece. An explanation for these findings is suggested with reference to the tradition of collective bargaining in hotels in Greece which partially survived the 2008 crisis and the legal reforms that followed. Trade unionism, despite its weakening and discrediting, has left its mark as a tradition contributing to the emergence of formal labour-based initiatives and more broadly to maintaining an openness to collectivism and collective action, more so than in the UK context. This combination of the distinct institutional and sectoral features of the Greek case and worker agency has served to ameliorate the context and content of employment for substantial sections of the hospitality workforce. [ABSTRACT FROM AUTHOR]

The purpose of this paper is to provide a better understanding of tourism and hospitality management through exploring the perceptions of and the application of emotional intelligence (EI) in the practices of managers. The effect of EI on improving business performance is widely acknowledged in business and management studies. However, there is limited research in the context of tourism and hospitality industries. The paper contributes to the literature through a qualitative study of the perceptions and experiences of middle-level managers. Data was collected through semi-structured in-depth interviews conducted in tourism and hospitality organisations in the UK. The findings of the study reveal that EI can have a positive contribution to improving staff satisfaction, motivation and overall business productivity. They highlight the importance of building quality relationships among staff and the critical role middle management has in an organisation. Based on the finding from the qualitative inquiry, the authors propose a model conceptualising the role of managers' EI in creating a competitive advantage for the organisation. Practical implications are discussed and recommendations for further research are provided. [ABSTRACT FROM AUTHOR]

This article reports on a decade (2008–2018) of university-led "sanctuary scholarships," which mitigate the challenges encountered by forced migrants with unsettled immigration status in accessing university: primarily financial barriers imposed by their categorization as international students and ineligibility for student funding. Secondary and primary empirical data was analyzed to i) map a decade of sanctuary scholarships delivered across the UK; ii) extend the debate from access to HE to interrogate the efficacy of sanctuary scholarships as a solution; and iii) assess the extent to which sanctuary scholarships challenge the structural exclusion of forced migrants from UK HE across three indices: growth and development, HEI investment, and student success. The findings reveal the extent to which neoliberal and administrative immigration logics are manifest in bordering practices specific to universities, and the interaction of the higher education border with university-led initiatives shaped by hospitality, in the context of anti-migrant hostility. [ABSTRACT FROM AUTHOR]

There has been much speculation about the effects of the COVID-19 pandemic on the tourism sector. Common narratives have variously depicted an unprecedented crisis, a time of opportunity for innovation and transformation and a chance to build a 'new normal'. The aim of this paper is to investigate how owners and operators of micro- and small enterprises in tourism and hospitality in the United Kingdom made sense of the pandemic and its effects on their businesses. Situated in long-term research engagements with the businesses, three interlocking interpretative repertoires emerged from the analysis of 16 semi-structured interviews conducted between March and May 2021. Participants did not share a progress-driven approach to business change, there was no evidence of a radical 'new normal' emerging and COVID was not perceived as a crisis. While these findings appear counter-intuitive, their principal contribution is as a valid counterpoint to policy and academic discourse about COVID as crisis and opportunity. Furthermore, they highlight the importance of developing more nuanced accounts of the tourism business during and relating to the pandemic. Terms like 'crisis' and 'opportunity' used by policy-makers, practitioners and academics only partially reflect the deliberative efforts and practical perspectives of owners and operators of tourism enterprises. [ABSTRACT FROM AUTHOR]

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In the wake of an intensifying hostile environment towards migrants and refugees in the U.S. and Europe, children's picture books play an important role in shaping children's understanding of migration and attitudes towards migrants. How do contemporary children's books depict migration? This article discusses the findings of a thematic analysis of 40 picture books about migration, published between 2015 and 2019 in the U.K. and the U.S. We found that these books typically present successful migration stories where children move from unfortunate circumstances in their home countries to happier lives in the host countries. Host countries are mostly located in the global North and migrants are generally welcomed with generosity and hospitality. We also found that the books give important attention to historical contexts. However, while children's picture books concerning migration contribute to enhancing children's understanding of migration in some ways, they concurrently erase difference and injustice, and thus miss an opportunity to broaden children's knowledge and appreciation of the plurality of cultures, experiences, and places and the urgent need to respect and protect them. IMPACT SUMMARY a. Prior State of Knowledge: Existing research, predominantly in the field of education, highlights how children's books can promote understanding of and empathy towards migrants and refugees, dispel stereotypes, and teach children how to show kindness, respect, and hospitality towards migrants and refugees. b. Novel Contributions: The study highlights not just how children's picture books contribute to enhancing children's understanding of migration, but also how these books concurrently erase difference and injustice, and thus miss an opportunity to broaden children's knowledge and appreciation of difference. c. Practical Implications: The study draws parents' and educators' attention to the lessons children can learn from picture books on immigration, their benefits and limitations. It advances storytellers' understanding of how to broaden children's knowledge and appreciation of difference in books about migration. [ABSTRACT FROM AUTHOR]

Women are historically under-represented in senior management positions in almost all industries. Despite the UK hospitality industry being a major employer of women, there is a clear lack of women in management positions. This research aims to gain insight into the factors enabling women to access senior positions in the UK hospitality industry. Using the gendered organizations perspective, the study analyses female managers' perceptions about their career advancement within this sector. It identifies key enablers and strategies to facilitate women's career advancement. The findings reveal that despite improvements in career opportunities for women within the UK hospitality organizations, there is still a long way to go in terms of employment policies and practices that enable women's career progression, which includes family-friendly practices; proactive and transparent gender equality measures; support networks and mentors; and personal development plan. [ABSTRACT FROM AUTHOR]

Industrial relations and employment regulation are central elements of the national institutional framework shaping country-level differences in job quality. However, researchers are also interested in within-country variation by sector. International sector comparisons can shed light on the role of national institutions, individual employer approaches and workplace unions in shaping outcomes within a sector. This article uses qualitative data on pay and working time in the café industry in France, Norway and the UK to weigh the effects of institutions and employer differentiation on worker outcomes in a sector particularly challenging for union organisation. The findings identify the importance of national institutions for worker outcomes, and for shaping the scope at organisational level for employers and unions to make a difference. [ABSTRACT FROM AUTHOR]

This article employs criticality, a concept that embodies various intellectual values, to evaluate the forms and degree of criticality currently manifested in hospitality higher education. Criticality is discussed in relation to the academic well-being of hospitality as an academic subject. Semi-structured interviews were conducted with 55 academics working in nine universities in the United Kingdom, capturing how they interpret criticality in relation to teaching hospitality courses and conducting hospitality research. The study revealed that conceptualizations of criticality in relation to the academic subject of hospitality largely occupy an uncritical conceptual space. Hospitality is restrictively understood with its commercial manifestations, namely 'the hotel industry', with alternative understandings of hospitality and hospitality offerings largely missing. The primary purpose of teaching criticality is perceived as an essential competency crucial for graduate employability. Critical research is perceived as studies that are relevant and applicable to 'the hotel industry'. The conceptualizations of criticality revealed an unwelcoming academic community, whereby a dismissive attitude was expressed towards alternative approaches to the study of hospitality. With the prevalent neo-liberal influences on higher education, an uncritical conceptual space of hospitality raises serious concerns regarding the future development of hospitality as an academic subject in higher education. [ABSTRACT FROM AUTHOR]

Through a case study of the UK hospitality and catering sector, this article explores the limits of employment law as a means of protecting workers from ill or unfair treatment. Finding microbreaches of the law to be common practice in the sector—akin to industry norms or 'custom and practice'—it considers the routinisation of these microbreaches as an instance of conflict between formal legal rules and social norms. The conflict is problematic because it means that workers are less likely to perceive breach of their legal rights as an injustice worthy of challenge. The industry norms observed have been formed under the influence of an asymmetrical distribution of information and power, including organisational control over the labour process. If employment law is to be made effective, a realignment of legal rules with social norms is needed and, at the same time, the correction of this asymmetry. [ABSTRACT FROM AUTHOR]

There has been a rise in claims of LGBTI youth in schools generally across the UK with a surge in young people self-identifying. This is a 'theme' or 'matter' or 'question' that has been insufficiently ventilated in relation to the Catholic school. It is shrouded in inhibition, confusion, evasion or fear. Burying our heads in the sand is not helping us move forward and there is a potential political threat to the mission of Catholic schools from failing to engage. A key driver of this paper is the rapidly changing climate of opinion and activism around LGBTI experiences in schools and society. From an essentially rights based perspective, and supported by powerful equality legislation, people are campaigning vigorously through formal and informal groups for what they perceive as a redress of longstanding exclusion and discrimination. The concern in particular for LGBTI rights and recognition for under 18s has inevitably drawn schools into these national debates. Three narratives are worthy of discussion around this theme and are inextricably linked: the legal, theological and pastoral narratives. This paper will consider these and suggest the impact that developments are having on the Catholic school sector, and in particular, the teaching of Religious education. [ABSTRACT FROM AUTHOR]

This article explores youth career decision-making at a time of ongoing concerns surrounding the supply of labour to the hospitality industry. This article is unique in its combination of attitudes of Generation Z with a pre-university-aged sample combined with employer views. A survey of 245 youth provided insights into work values and attitudes towards hospitality careers, which was complemented by interviews with nine hospitality employers. Findings indicate only a small percentage of youth consider hospitality employment an attractive option. However, this insight must be tempered by an acknowledgement of participants' early, exploratory phase of career development, by the fact that other occupations were equally not regarded in particularly high esteem, and the important role capability considerations played in assessing career options. Beyond a focus on personal development, there was little indication of homogeneity regarding work values. Employer interviews supported the notion of an 'ignorance barrier' in relation to youth seeking hospitality employment. The UK hospitality sector is increasingly concerned with addressing the 'image' of the industry as an attractive career choice, and this research underlines the importance of industry working together with education partners to promote the opportunities and address negative perceptions. [ABSTRACT FROM AUTHOR]

In this introduction, the guest editors discuss briefly the context of organising this special issue, the approach of each paper takes, and how they are collectively related to the existing literature of Taiwanese-language films (taiyupian). The guest editors also explain the screening tour of selected taiyupian in the United Kingdom (UK) and Europe between 2017 and 2019, which became possible because of support and cooperation of many institutions in Taiwan, the UK and Europe. [ABSTRACT FROM AUTHOR]

Purpose: This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach: This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings: Hospitality SMEs in the UK were found to be more resilient to the COVID-19 pandemic when they had adopted a circular economic model. Yet for those who had not already done so, adopting a circular economic model could be prohibitively expensive. Originality/value: The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format. [ABSTRACT FROM AUTHOR]

Purpose: This study aims to develop and empirically test a comprehensive framework in which to understand the determinants of guests' behavior to use green peer-to-peer (P2P) accommodation in the UK P2P context by emerging the theory of planed behavior, environmental commitment theory and the value-belief-norm (VBN) theory into one model. Design/methodology/approach: Adopting a quantitative approach, the present study proposes an integrated model integrating theory of planed behavior, environmental commitment theory and the VBN theory and subsequently tests the model using structural equation modeling data analysis. Data collected from 721 respondents were analyzed through (AMOS) to test the proposed model. Findings: The results indicate that our integrated framework demonstrates a favorable level of prediction power for guests' behavior, which verified the superiority of the suggested framework. Furthermore, the findings verified the moderating impact of guest attributes on guests decision regarding the booking process. Practical implications: This study contributes to the existing theory and practice by offering important insights about determinants of guests' behavior to use green P2P accommodation in the UK P2P context. Originality/value: This research was the first to explore the determinants of guests' behavior to use green P2P accommodation in the UK P2P context. [ABSTRACT FROM AUTHOR]

This article provides new insights on what makes hospitality professionals by proposing a new framework: the personology of a hospitality professional. This framework is based on an in-depth analysis of the literature on self-efficacy, career inheritance and career commitment. Understanding the key characteristics of people who choose hospitality as their profession is of great importance to an industry that provides one in ten jobs worldwide, and in the United Kingdom alone employs 4.49 million people. The need for quality employees who consider hospitality a long-term career is of paramount importance. Stakeholders often perceive the hospitality industry as a hardworking and low-paying one. If employers wish to retain existing talent and also attract new talent, they need to have a better understanding of their employees' key characteristics. The proposed personology will enable hospitality stakeholders to identify key indicators that aid in a deeper understanding of what constitutes a hospitality professional. This can facilitate the interview process and yield better recruitment and selection outcomes whilst contributing to the scarcity of knowledge on what being a hospitality professional entails. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to explore reactions to the introduction by the UK Government of the National Living Wage (NLW) in the UK hospitality sector and consider implications for the status of employee relations.Design/methodology/approach In-depth interviews were conducted with senior industry representatives of the hospitality sector in the UK.Findings Concerns surrounding an increase in the wage bill, in maintaining pay differentials and in shifting employment to youth were confirmed. Managers expressed ambiguity in face of the legislation, offering agreement at a personal level with the rationale underpinning the NLW, but also expressing concern about impacts on their businesses.Research limitations/implications This exploratory study offers the basis for further research in understanding the foundation of employee relations in hospitality.Social implications A reconsideration of the nature of the employment relationship is key at a time of growing concerns about the business-society relationship.Originality/value Uses reactions to the UK Government's stipulation of a NLW to explore the basis of employee relations in the hospitality sector. This is timely where work to date in hospitality has largely focussed on symptoms but not causes of poor working conditions. [ABSTRACT FROM AUTHOR]

This article focuses on a piece written by Tiqqun, the French philosophical collective, in 2001. 'Rapport à la S.A.S.C. concernant un dispositif impérial', published in their second journal Tiqqun 2, is a psychogeographical 'report' submitted to the Society for the Advancement of Criminal Science, a fake authority invented by the authors. The report surveys the rise, through the late nineties and early two-thousands, of a particular kind of suburban mega-mall, as epitomised by the newly-opened 'Bluewater' shopping centre in Kent. Tiqqun characterise this emerging mall culture as presenting a new type of 'apparatus,' [dispositif], one they claim will produce a particular kind of consumerist subjectivity. Focusing on an incident that Tiqqun describe, my article takes a genealogical approach to reading the implications of what unfolds, homing in on three strands of enquiry. I analyse the figure of the loiterer in millennial Britain, using the concept of 'spatial justice' and the more recent but related idea of 'spatio-legality' and I consider the relationship between gender, surveillance and consumption in contemporary shopping malls. Drawing on Derrida's work on 'hospitality', I try to uncover the contradictions in the way Bluewater welcomes and treats its 'invited guests', as it describes customers in its glossy brochure. Tying these enquiries together, I argue that Tiqqun's article functions as a kind of 'non-standard' manifesto, one designed to force readers to recognise the highly constructed and regulated nature of the contemporary consumerist experience. [ABSTRACT FROM AUTHOR]

This article engages with IHRM debates on the transnational regulation of labour, exploring how migration policy and work fragmentation affect employment dynamics in multi-employer settings. It draws from two qualitative case studies on migrant workers in British hospitality and construction, focusing on regulatory outcomes of the Agency Worker Directive, the Posting of Workers Directive and the Tier System of immigration. The findings illustrate how workers’ experiences are critically shaped by the combination of their migration and employment statuses in the context of firms’ restructuring strategies and transnational labour mobility. Temporal employment constraints and exclusion from equal treatment linked to migrant status, combined with labour subcontracting across the sectors, produce intensification of work, inferior terms and conditions, greater insecurity and dependence for migrant temporary workers. The main argument is that increasing differentiation between categories of migrant workers goes beyond the simple distinction of EU and Third Country Nationals, and is produced by the exceptional regulatory spaces into which these migrants are locked. Highlighting the combined influence of migration regulation and management restructuring practices, the article proposes a re-theorisation of IHRM that includes migration perspectives into the study of management changes and labour regulation. [ABSTRACT FROM PUBLISHER]

This paper presents a new perspective on person-centred care, examining the role hospitality plays in palliative care. Despite a burgeoning, clinically derived and focused evidence-base, the constituent parts of person-centred care in this service ecosystem are not fully understood. An assessment of hospitality and healthcare literature concludes that the contribution of hospitality services to palliative care are seldom appreciated. Systematic stories (n = 239) collected from patients, families, and the bereaved accessed via five hospices, a hospital-based Palliative Care Unit, and a general hospital, geographically dispersed around the UK, are examined through the application of a storytelling tool designed to capture the transitional nature of service experiences. Hospitality services are found to play a profound role in care at this lifestage. They are integral to a person-centred care model which ascends through knowledge, emotions, amenities, social, and holistic steps over time. Research limitations and opportunities for future research are detailed. • Hospitality services play a profound role in palliative care. • Hospitality services contribute to dignity, compassion and respect. • A service ecosystems lens is a useful means of organising knowledge. • Knowledge, emotions, amenities, social, and holistic are dominant themes. [ABSTRACT FROM AUTHOR]

The 1999 Immigration and Asylum Act marked a watershed moment for the politics of asylum in the UK, setting the discursive groundwork for the now infamous 'hostile environment'. This article is the first to compare the discursive framings of this formative act by the Home Office and UK government with those of the then newly devolved Welsh political institutions. While exploring the dominant visions of asylum as fear, unease and hostility marking the act, this paper highlights contrasting national narratives and imaginaries of welcome and hospitality in Welsh institutions. Drawing on a discourse analysis of archived policy documents, newspapers and interview material, the paper argues that these emerging hospitable imaginaries constituted a form of Welsh national identity formation against a less hospitable 'Other'- the UK sovereign state. This article contributes to the critical migration literature by questioning if the notion of hospitality involves more than the ambivalent framing of non-citizens as guests and others, or if instead it is more intended to differentiate from sovereign responses to asylum. [ABSTRACT FROM AUTHOR]

Despite the abundance of studies on leadership in the hospitality and tourism literature, employees' perceptions of dark leadership and its potential outcomes have been subjected to limited empirical inquiries. With this realization, our paper proposes a conceptual model where workplace ostracism and absenteeism mediate the impact of Machiavellian leadership on turnover intentions in a sequential manner. To gauge these relationships , data were gathered from hospitality and tourism employees in the United Kingdom via Prolific, an online data collection platform. Results suggest that workplace ostracism mediates the influence of Machiavellian leadership on turnover intentions. This is also true for absenteeism that acts as a mediator between Machiavellian leadership and proclivity to quit. The empirical data support the hypothesis that workplace ostracism and absenteeism sequentially mediate the impact of Machiavellian leadership on turnover intentions. Contrary to our prediction, Machiavellian leadership does not significantly influence proclivity to quit. • Ostracism mediates the effect of Machiavellian leadership (ML) on turnover intentions. • Absenteeism mediates the effect of ML on turnover intentions. • Ostracism and absenteeism serially mediate the effect of ML on turnover intentions. [ABSTRACT FROM AUTHOR]

This study, which is based on a questionnaire survey conducted among UK hospitality workers, aims to unpick the mechanism underlying intention to join a union and intention to quit a job. Drawing on the Hirschman's exit-voice-loyalty framework, it aims to ascertain how stress, psychological capital, social capital, job dissatisfaction and beliefs about unions affect both dependent variables. The results indicate, inter alia, that psychological capital was negatively related to intention to join unions. Although the effect of social capital on intention to join a union was statistically significant, it was not – as we assumed – positive, but negative. Likewise, contrary to our assumptions, there was no significant positive relationship between job dissatisfaction and intention to join a union. However, beliefs about unions were positively associated with intention to join, while job dissatisfaction with intention to quit. The paper concludes by discussing theoretical and practical implications of the findings. • Some findings lend credence to the view that hospitality might indeed be "a special case" when it comes to unionisation. • Stress and dissatisfaction are strong predictors of turnover intention – a problem that covid-19 seems to have aggravated.. • Stress and job dissatisfaction had a positive effect on intention to quit, but not on intention to join a union. • There was a negative relationship between psychological capital and intention to join a union. • Unexpectedly, social capital was negatively related to intention to join a union, while beliefs positively. [ABSTRACT FROM AUTHOR]

Recent studies of migrants provide us with an understanding of their social relations beyond work; however, workplace networking practices among migrants, particularly as they are mediated by their jobs and their working environment, has not been addressed as a substantive subject. Drawing on two studies of Poles, working in hospitality and food production, which utilized interviews, participant observation, netnography and a survey, this paper examines how occupational and organizational factors, including the nature of work and the characteristics of the workplace, impact upon migrants' intra- and inter-group relations. Furthermore, the data are used to consider how migrants 'work' (ie, utilize and exploit) the dynamics of the work(place) to facilitate their networking. We distinguish between task, spatial and related temporal dimensions affecting their interactions, arguing that such a conceptual lens is necessary for understanding migrants' networking strategies. [ABSTRACT FROM AUTHOR]

The hospitality industries are fragile and have very little business in a public crisis such as the Covid-19 pandemic. Under a difficult time, the hospitality organizations still need to keep talent employees who are critical when the business is recovered. Furlough that employers keep talent employees without variable cost, becomes a common choice among hotels. However, the potential impacts of such furlough practices on employees have rarely been investigated. By analyzing the data set from 386 furloughed UK hotel employees, the present study illustrated that the perceived costs of furlough as well as the availability of alternative opportunities resulted in career changes, and that feelings of acknowledged as a dimension of autonomy support weakened the effects of social costs on career change decisions. The findings call for more balanced furlough strategies and extend knowledge about social justice at workplace. • Furlough helps hospitality industries by maintaining talent employees during COVID-19 • Perceived costs of furlough are positively associated with career change intentions • Furlough practices need to provide employee autonomy support to trade off potential costs [ABSTRACT FROM AUTHOR]

This article explores the patterns of occupational and geographical mobility of migrant hospitality workers, drawing on participatory research in London. It focuses on the ways in which migrants strategize around temporary employment and move across different jobs and locations trying to improve their precarious lives. Combining labour process theory and the perspective of the autonomy of migration the author reviews the concept of ‘mobility power’ as a form of resistance to degrading work. The findings illustrate that, while certain categories of migrants remain trapped in temporary employment, others manage to move on occupationally, develop aspects of their lives beyond work and engage in new migration. The main argument is that, in contrast to mainstream accounts of migrants’ labour market incorporation, migrant temp workers use their transnational exit power to quit bad jobs and defy employers’ assumptions about their availability to work under poor conditions. [ABSTRACT FROM AUTHOR]

Recent research using coroners' inquests (both the original records and ensuing newspaper reports) has opened the door on the domestic arrangements of the Victorian working classes and the lives of the inhabitants therein, including that of the lodger. It is widely acknowledged that the majority of lodgers in Victorian England's towns and cities resided in private working-class dwellings and, while the census reveals the types of households that took in lodgers, we know little of these lodgers – beyond their age and occupation – or how they were accommodated. This article begins to address this lacuna by bringing the lodger to the forefront of the household. Drawing upon a number of coroners' inquest reports, it explores the lodger and the domestic arrangements of lodgers accommodated in working-class dwellings in the town of Ipswich, asking: (1) What were individuals' reasons for taking up lodgings? (2) What length of time did they spend in lodgings? (3) How and what did they pay for? (4) What was their relationship to those with whom they lodged and what were their daily interactions? and, crucially, (5) How were they accommodated? The findings reveal that the domestic arrangements of lodgers, including where they slept, varied widely. The article demonstrates that we need to reappraise our understanding of the lodger and their place in the home. [ABSTRACT FROM AUTHOR]

In this article we argue that sexuality is not only an undercurrent of service environments, but is integral to the way that these workspaces are experienced and negotiated. Through drawing on Sara Ahmed’s (2006a) ‘orientation’ thesis, we develop a concept of ‘bodyspace’ to suggest that individuals understand, shape and make meaning of work spaces through complex sexually-orientated negotiations. Presenting analysis from a study of UK pubs, we explore bodyspace in the lived experience of workplace sexuality through three elements of orientation: background; bodily dwelling; and lines of directionality. Our findings show how organizational spaces afford or mitigate possibilities for particular bodies, which simultaneously shape expectations and experiences of sexuality at work. Bodyspace therefore provides one way of exposing the connection between sexual ‘orientation’ and the lived experience of service sector work. [ABSTRACT FROM PUBLISHER]

The article considers a number of outdoor 'unplugged' performances in relation to questions of performative intimacy and spectatorial distance. Distance is examined in relation to structures of report from far away, or with respect to the 'prospect' of landscape architecture. Intimacy is examined with regard to structures of hospitality and recent theory on ecological interdependence. The 'unnatural horizons' of seventeenth-century landscape and theatrical architecture inform an argument on the place of 'nature' in the imaginary of the performances discussed Članek obravnava vrsto »izštekanih« predstav na prostem v luči vprašanj uprizoritvene intimnosti in gledalske distance. Slednje se loti v zvezi s strukturami porocanja na daljavo in v zvezi z »razgledom« krajinske arhitekture. Intimnost razišče z ozirom na strukture gostoljubnosti in novo teorijo ekološke medsebojne odvisnosti. »Nenaravna obzorja« krajinske in gledališke arhitekture sedemnajstega stoletja oblikujejo argument o mestu »narave« v imaginarijih obravnavanih performansov [ABSTRACT FROM AUTHOR]

Food and rituals around eating are a fundamental part of human existence. They can also be heavily politicized and socially significant. In the British Caribbean, white slaveholders were renowned for their hospitality towards one another and towards white visitors. This was no simple quirk of local character. Hospitality and sociability played a crucial role in binding the white minority together. This solidarity helped a small number of whites to dominate and control the enslaved majority. By the end of the eighteenth century, British metropolitan observers had an entrenched opinion of Caribbean whites as gluttons. Travelers reported on the sumptuous meals and excessive drinking of the planter class. Abolitionists associated these features of local society with the corrupting influences of slavery. Excessive consumption and lack of self-control were seen as symptoms of white creole failure. This article explores how local cuisine and white creole eating rituals developed as part of slave societies and examines the ways in which ideas about hospitality and gluttony fed into the debates over slavery that led to the dismantling of slavery and the fall of the planter class. [ABSTRACT FROM PUBLISHER]

Abstract: The research explores the experiences of Polish migrant workers in the UK hospitality sector. It reports quantitative and qualitative empirical data on the migrants’ reasons for entering the hospitality workforce and their subsequent employment experiences. The findings reveal the main motive for entering employment in hospitality is for self development as migrants wish to use and learn foreign languages, gain work experience and receive other benefits that the sector provides. These self development opportunities are viewed as a means to improve career prospects in the UK or upon return to Poland. Once in the sector, positive experiences associated with hospitality employment include opportunities to meet people and work in a lively environment. Negative aspects relate to working conditions, low pay, physically demanding jobs, discrimination and management behaviour. The research suggests that certain practices and working conditions in the sector pose an obstacle to the long-term commitment of migrant workers. Suggestions for the management of migrant human resources are outlined. [Copyright &y& Elsevier]

The UK hospitality industry increasingly relies on part-time rather than full-time employees to provide more flexible and cost-effective operations with potential trade-offs for service quality. Part-time employees can be divided into two distinct groups - permanent and temporary - each with very different employment rationales. This study compares full-time and part-time employee perceptions of management practices across twelve Cardiff-based restaurants using a self-administered questionnaire. There were significant differences between full-time and part-time employees but no difference between temporary and permanent part-time employees who were equally dissatisfied with management practices, job attitudes and job behaviours. The qualitative data showed the two part-time employees' sub-groups had different needs. Despite this they were treated as a homogenous group by managers. Lack of management understanding of part-time staff impacts on how they are treated and ultimately on service quality and customer satisfaction. [ABSTRACT FROM AUTHOR]

In this paper, we examine the dynamics of social exclusion from a psychosocial perspective, taking the system of care, representing society-as-a-whole, as a perverse system that excludes whilst simultaneously seeking to include. Our focus is as much upon the predicament of the system of care as it is upon the plight of the troubled ‘refuser’ who takes up the antisocial position and refuses to join in. We revisit the legend of Diogenes the Cynic to explore a particular kind of ideological clash in the encounter between the in-group and the outsider. We explore the nature of the transaction between, on the one hand, ‘metropolitan’, ‘city-state’ systems of care, which defensively and, we argue, offensively define their boundaries in ways that exclude (or that set unacceptable terms for the invitation to include) and, on the other hand, the excluded, ‘cosmopolitan’ seekers (or avoiders) of different kinds of asylum: ‘citizens of the uni-verse’ who withhold their allegiance to any particular earthly power. In doing so, we explore the nature and quality of the relationship between ‘us’ and ‘them’ that is established across a boundary by the particular ways in which the boundary is defined. We observe that the very real psychosocial problems associated with the homeless, the dangerous and the disordered are complex and chronic; and go on to explore the ways in which ‘we’, the safely housed and socially ordered, have a collective and shared responsibility for the co-creation of our shared problems. We conclude with an invitation to conceptualise more ‘cosmopolitan’ forms of hospitality for those who refuse to ‘come in from the cold’ on the ‘metropolitan’ terms more usually offered. [ABSTRACT FROM PUBLISHER]

The human is frequently made central to the way international ethics is thought and practised. Yet, the human can be used to close down ethical options rather than open them up. This article examines the case of British foreign policy in Kosovo. It argues that the human in this context was placed at the centre of ethical action, but was discursively constructed as a silent, biopolitial mass which could only be saved close to its territorially qualified home. It could not be protected by being brought to the UK. To remain human, the subject of ethical concern, the Kosovan refugee, had to remain near Kosovo. This construction of the human–home relationship meant that military humanitarian intervention became the only ethical policy available; hospitality, a welcoming of the Kosovan refugee into the British home, was ruled out. This article questions such a construction of the human, listening to the voices of Kosovan refugees to open up the relationship between the human and its home. The complexity that results shows that a more nuanced view of the human would not allow itself to be co-opted so easily to a simplistic logic of intervention. Rather, it could enable the possibility of hospitality as another way of practising international ethics. [ABSTRACT FROM AUTHOR]

This article focuses upon positive examples of hospitality, tourism and leisure small- and medium-sized enterprises (SMEs) in the area of training and development. The research reports part of the most detailed study of hospitality-related SMEs ever undertaken in the UK. A total of 89 case studies were completed. Our results indicate that successful organizations adopt an informal approach which is integrated into the culture of the organization, providing a positive training and development environment where employees are more likely to be retained. [ABSTRACT FROM AUTHOR]

The article examines changes in the architecture of 17th century English country homes that were a result of the political, social, and religious changes that followed country's Civil War of the 1640s. The author explores how home architecture underwent a shift based on the idea of hospitality and entertaining in the home that moved away from designs focused on homeowners providing entertainment for all social classes and instead saw the development of houses that were designed with only the elite in mind. The author notes that this was due to high ranking officials becoming less concerned with opening their homes to all classes of society.

Internationalisation is currently on the agenda in many higher education institutions yet there is a good deal of disparity in the interpretation and implementation of internationalisation at programme level. The paper reports the findings from the first stage of a research project that investigates the international dimensions of undergraduate hospitality management degree programmes in the UK. The research suggests that there is potential for enhancements to be made to the explicit features of international hospitality management degree programmes and the way in which international opportunities are maximised for both staff and students. [ABSTRACT FROM AUTHOR]

Purpose - This paper aims to outlines recent attempts to encourage hospitality students to develop greater self-awareness with regard to creativity and attitudes to change. The stance taken is that "blue sky" thinking has a positive role to play in the education of hospitality students because it has vocational value in this context. Design/methodology/approach - The paper reflects on experience of delivering two modules entitled "Managing creativity and innovation", one at postgraduate level and one at undergraduate level, at Leeds Metropolitan University. These modules have adopted a "blended" approach where the theories of creativity and innovation, and the management of these processes, have been combined with some practical exercises designed to help students imagine how the industry might be rather than simply record how it is/was. Students have been encouraged to develop wild and wacky ideas that have an element of science fiction about them. Findings - The modules are well received by students, many of whom value the fun elements, particularly the games that are played. The modules have encouraged students to think about the future of the industry and their role within it. The assessment of the modules remains traditional and this is an aspect that could be improved. Practical implications - Within a broad hospitality curriculum there is room for modules like these, since they encourage imagination alongside observation and analysis. Originality/value - The paper shows that the ideas generated by students are original and worthy of wider consideration and that the modules enable students to teach themselves. [ABSTRACT FROM AUTHOR]

Research that explores Muslim women's hospitality and tourism decision-making is limited. This paper attempts to bring a new perspective to the literature on social media and consumption decisions in the hospitality and tourism sector by focusing on Muslim women as a consumer segment. Based on a survey of 791 Muslim women in the UK, it finds that autonomous self-expression, self-disclosure, and reciprocity to self-disclosure on Facebook were positively related to bonding and bridging social capital, which in turn related positively to their empowerment in hospitality and tourism decision-making. Employment status moderated some of these relations. The paper breaks new ground by bringing together two disparate research strands in the tourism literature: one that focuses on women but ignores religion, and the other that studies Islamic tourism but overlooks the role of women. The findings offer insights into hospitality and tourism marketing strategies aimed at Muslim women. • We combine hospitality/tourism literature with gender, religion and social media. • Social media can empower Muslim women in hospitality/tourism decision-making. • The mechanism of empowerment differed between employed vs. unemployed Muslim women. • Strength of weak ties matters in empowering unemployed women for holiday planning. • The paper offers insights into hospitality/tourism marketing aimed at Muslim women. [ABSTRACT FROM AUTHOR]