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Solving communication problems in the digital environment is becoming increasingly difficult for both teachers and students. The formation of communicative skills of future teachers in the learning process is also important from the standpoint of increasing relevance in the development of emotional intelligence of the personality. The purpose of the academic paper was to develop and test a model of formation of communicative skills of future teachers in the process of studying at higher educational institutions (HEI). The research methodology is based on a quantitative assessment of the formation success of communication skills in the process of teaching the course "Psychology" for 120 students of the Faculty of Philology in Ukraine. Qualitative analysis of the effectiveness of the developed formation model of future teachers' communicative skills involved observing the teachers' and students' behavior of control and experimental groups of the course. The results demonstrate the effectiveness of the proposed formation model of future teachers' communicative skills in the process of studying at HEI. [ABSTRACT FROM AUTHOR]