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The notion to travel to a tourist destination is often based on competitiveness aspects. The efficiency of these target markets is, however, not clear, and this article will determine the efficiency of tourists visiting South Africa, which will be categorised according to demographic aspects in relation to cost and competitiveness. Empirical evidence by means of the data envelopment analysis model found that South Africa is currently facing poor price competitiveness in different markets from tourists across different demographic backdrops. Results indicated that age, gender, time spent and continent of origin cause tourists to perceive South Africa as a price competitive tourist destination, differently. Being able to determine these efficiencies for different demographical markets, destination marketing officers will be able to use competitiveness and cost attributes as indicators to which markets will respond. Tourism councils must ensure that the correct information reaches visitors through advertising and marketing campaigns, as visitors' expectations must be managed to improve the perceived price competitiveness of South Africa's tourism industry. The findings have clear implications for DMOs' managers regarding the designed marketing campaigns for South Africa as a tourist destination, especially for segments under investigation in this study. [ABSTRACT FROM AUTHOR]

Background: South African tourism is evolving towards accommodating disabled people. Within the same standpoint, the country receives ageing tourists as a major international tourism market from the Global North, whose access needs are similar to disabled people. The present article explored 'blind and blank spots' in the extant literature on tourism–impairment disability as a synchronised field within academic research to provide theoretical insights and gaps for the disability-tourism research community to consider the composite concept instead of individualistic concepts. Objective: The objectives were: (1) to track knowledge development from 1990 to 2018 using a narrative literature review approach and (2) to justify future research areas previously overlooked and understudied within a tourism–impairments–disability perspective in South Africa and beyond. Method: A narrative literature review search strategy was used. Keywords and synonymous terms were used in electronic searches of Scopus, ScienceDirect, Sabinet Online, Emerald Insights Journals, African Journals and Google Scholar. The literature screening process used predetermined inclusion and exclusion criteria for the data source. Content thematic analysis was adopted for the present study. Results: The findings reflect a dearth of tourism–impairments–disability research in South Africa. Nonetheless, there is an observable pattern of slow growth in research after the 2000s. The extant literature is skewed towards the tourism supply side and sporadic on tourism demand (tourist experiences), education and skills development. Conclusions: It is clear that the absence of scientifically developed knowledge on disability–impairments–tourism affects inclusive tourism growth. Therefore, the research community should consider disability-inclusive (accessible) tourism management, human resources and marketing practices and knowledge for teaching material in future research. Contribution: The article mapped and provided insights that sets a research agenda for tourism research community to see the gaps in literature and/or knowledge for accessible tourism (disability-inclusive) tourism to be a game changer as found by UNWTO (2020) with low-resources setting. Thereby setting a tone towards call for more research that can uncover an economic narrative that shows a relationship between skills development, labour and consumer markets for the participation of diverse disabled persons as such is shown as understudied in Low-to-Middle income earning countries like South Africa. [ABSTRACT FROM AUTHOR]

Tourism and destination competitiveness is a popular research topic and has become more important in recent years. This is evident from the amount of research conducted on the topic. However, competitiveness is mainly researched from a supply perspective, which solely captures the opinions of tourism experts and consequently creates the need to obtain the opinions of tourists as well. This paper provides an enhanced understanding of the opinions foreign tourists visiting South Africa have of the competitiveness of the country as tourist destination. Data was obtained by distributing questionnaires to tourists at OR Tambo International Airport who were returning home after visiting South Africa. A total of 619 usable questionnaires were obtained. The findings revealed that (1) The factors identified in this study differ from similar supply-side studies on South Africa; (2) Respondents considered unique tourism aspects the most important element of competitiveness; (3) The second most important competitiveness factor, tourism services, consists of internal factors only; (4) Safety and security is an essential competitiveness aspect regardless of the destination or research approach used. [ABSTRACT FROM AUTHOR]