Given the history of South Africa, which has resulted in a significantly skewed pattern of access to scarce resources in favor of a wealthy racial minority, the issue of access to land and shelter is a central and emotive one. It is also a potential arena of conflict and social and political divisions. It is therefore important to understand, monitor, and resolve these conflicts. This paper is the first in a series of case studies, drawn from within greater Cape Town, which examine conflicts over land and housing and how these conflicts are being managed. This case is that of Wallacedene, a primarily informal settlement in the north of the city, which has been the subject of an informal settlement upgrading process. Different forms of conflict occur over the life cycle of an informal settlement. Community-based institutions form an essential component of conflict management strategies. However, there have to be checks and balances on how these institutions operate. Moreover, accurate, local level records of transactions in land rights, which are often informal transactions, are an essential part of land and housing delivery. [ABSTRACT FROM AUTHOR]