Search

This article examines the impact of the pandemic on ride-hailing drivers and their mitigation strategies during lockdown in Africa. Ride-hailing has emerged as one of the latest paid-work opportunities for the continent's many unemployed. Yet, ride-hailing companies such as Uber and Bolt misclassify drivers to avoid regulation and responsibilities towards workers' welfare. Drawing on 34 in-depth interviews with ride-hailing drivers, driver representatives and trade unions in South Africa and Kenya, this article makes two arguments. First, the gig economy in Africa provides work opportunities for the unemployed on the continent and simultaneously vitiates the working conditions through the commodification and informalisation of work. Second, the state-directed emergency measures act as a veneer to capital's efforts to commodify labour and the gig economy platforms have emerged as primary tools for it. Our account points to an urgent need for better regulatory systems to hold platform companies accountable and a collective bargaining mechanism in the gig economy. [ABSTRACT FROM AUTHOR]

Business process outsourcing (BPO) is seen by the South African government as key to employment generation. BPO operations are reasonably footloose and the industry's immense focus on workplace control and high levels of attrition means that the development potential of the BPO industry on workers in South Africa is a matter of critical concern. This article uses the global production network (GPN) framework to understand the developmental potentials of contact center jobs for workers in South Africa. The key argument is that economic upgrading among contact center firms can lead to both social upgrading and downgrading among workers. [ABSTRACT FROM AUTHOR]