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1. SMS reminders in the UK national health service: an evaluation of its impact on "no-shows" at hospital out-patient clinics.

Author

Milne RG, Horne M, and Torsney B

Subjects
Adolescent, Adult, Aged, Cell Phone supply & distribution, Child, Hospitals, Public statistics & numerical data, Humans, Middle Aged, Patient Dropouts, Pediatrics, Referral and Consultation statistics & numerical data, Reminder Systems statistics & numerical data, Scotland, United Kingdom, Appointments and Schedules, Cell Phone statistics & numerical data, Outpatient Clinics, Hospital statistics & numerical data, Reminder Systems instrumentation, State Medicine organization & administration
Abstract

The ownership of cell phones and use of short message service (SMS) are sufficiently common in the United Kingdom to be exploited by health services providers. The study evaluates their use to reduce nonattendance at out-patient clinics. The impact is modest, but so also is the cost, about 7.50 pounds (13.13 dollars, 10.88 euros) per "no-show" avoided.

Published
2006
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