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This ethnographic study aimed to describe the experience of health professionals from a multiprofessional team with the transition to online care during the COVID-19 pandemic in an outpatient service of assistance in eating disorders of a university hospital in the interior of São Paulo. Ethnographic method was employed, with Geertz's Interpretive Theory of Culture as the theoretical framework. The research corpus was built based on participant observation and the researcher's diary entries, collected in a field notebook during the weekly meetings of the multiprofessional team that took place between July and December 2021. Exhaustive readings of the material were performed, based on an analysis procedure that made it possible to identify units of meaning that gave rise to the themes. The results were organized into two thematic axes: (1) Perceived changes in the relationship with service users, in which aspects related to the concern of professionals with the adherence of patients to the remote modality, the challenges of the new ways of producing care, and the quality of professionalpatient-family communication are highlighted; (2) Experiences of a multidisciplinary team that had to reinvent itself during the pandemic, a thematic axis that addresses the efforts to maintain motivation and group cohesion among the health staff in the transition to care mediated by digital technology and the challenges faced to preserve, as much as possible, the feeling of closeness and welcome during online care. It is concluded that the pandemic impacted in several ways the bond of health professionals with their work and with patients and families, which reinforces the importance of potentiating the exchanges provided by the virtual environment in times of uncertainty and mandatory withdrawal. It is necessary to consider both the favoring and limiting factors of the transition to care mediated by the use of technology, pondering its effects on the quality of the bond and the effectiveness of treatment. [ABSTRACT FROM AUTHOR]