1. Is digitalisation of public health and social welfare services reinforcing social exclusion? The case of Russian-speaking older migrants in Finland.
- Author
-
Buchert, Ulla, Kemppainen, Laura, Olakivi, Antero, Wrede, Sirpa, and Kouvonen, Anne
- Subjects
IMMIGRANTS ,COGNITION disorders ,DIGITAL divide ,PHOBIAS ,RESEARCH methodology ,COMMUNICATIVE competence ,MULTIPLE regression analysis ,AGE distribution ,DIGITAL health ,PUBLIC health ,INTERVIEWING ,SOCIAL isolation ,SOCIOECONOMIC status ,MEDICAL care use ,SOCIAL security ,INTERNET access ,RESEARCH funding ,SOCIAL classes ,DESCRIPTIVE statistics ,EMPLOYMENT ,PUBLIC welfare ,THEMATIC analysis ,MARITAL status ,EDUCATIONAL attainment ,CITIZENSHIP - Abstract
Governments are rapidly digitalising public services to increase cost-effectiveness of the public sector. This study examines older migrants' use of digital public health and social welfare services from the perspective of social exclusion. The study uses a mixed methods approach, drawing on representative survey data of Russian-speaking migrants in Finland and qualitative interviews with third-sector representatives who assist Russian-speaking migrants with digital service use. Our quantitative results show that a sizeable proportion of Russian-speaking older adults are excluded from digital services. In particular, those with lower socio-economic status, poor local language skills and without Finnish education are at higher risk of exclusion. Our qualitative results describe the multiple ways the exclusion from digital services intersects with other disadvantages in the everyday lives of Russian-speaking older adults. We argue that digitalisation of these services may foster social exclusion and endanger the realisation of these people's social rights. [ABSTRACT FROM AUTHOR]
- Published
- 2023
- Full Text
- View/download PDF