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The homeless are a social group that does not have a profession, job, basic rights, or a house to live in, and have been excluded by society. In Quito, Ecuador, especially in the center, it is common to see people living on the street without a roof or a dwelling to live in. They are referred to by society as the excluded population, marginalized, homeless, among other terms. Living on the street does not imply having to be a victim of aggression, but there are more demonstrations of this type of behavior every day. There are several organizations designed to help or improve the lifestyle of these people to mitigate this situation. Then, to contribute to the strengthening of the work of these institutions, the research objective of this research is to develop a cause-and-effect analysis of the crimes committed against the homeless, improving their services with knowledge, standards, and methods to be able to manage the problem, along with activities to guide the Homeless to contribute to the Good Living Plan. For the research development, a hermeneutical approach was applied and a cause-effect tree based on the neutrosophic cognitive maps was built. [ABSTRACT FROM AUTHOR]