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European society is experiencing moments of Volatility, Uncertainty, Complexity, and Ambiguity leading to what has been known as the VUCA world. To face the new economic, political, and social scenario we need to redefine the set of competences we expect from the graduates entering the European labour market. This article presents the process of incorporating new approaches into the curricula of the management courses in Poland. This study follows a descriptive methodology and is based on the analysis of research and reports that collect the needs and pro- files demanded by companies and society in the near future. The main findings show how certain soft skills will allow our students to compete with a robotized future and to meet the needs of society and the labour market. Soft skills are typically human and will not be automated, or at least this will not happen imminently, and they will become the most important skills for employees of the future. The elaboration of dynamic curricula will allow us to solve innovative tasks, evaluate and manage risks and counter threats. [ABSTRACT FROM AUTHOR]

The beginnings of the twenty-first century show that one of the most important signs of a well-functioning organization is to provide public services with high quality, moving away times when the recipient of public services meant nothing. Currently, in the centre of a well-functioning public organization is the client. That is why each unit should operate in an efficient, transparent way and with considered needs that are reported by customers. Unfortunately, the actual functioning of the offices has been seen a little differently. Often there are heard opinions of the poor quality of services provided by the public authorities, about information noise and long waiting period during working hours, what as a consequence causes the frustration on the client side. According to the above arguments, public organizations are trying to introduce modern management methods to support the internal organization of work and the process of the provision of services in the context of a greater focus on the customer. The purpose of this article is to show the role of customer orientation in contemporary public organizations on the example of the Office in the local government unit. [ABSTRACT FROM AUTHOR]