1. Right care: Improving timeliness and promoting preventive health in a lower socioeconomic reproductive health clinic.
- Author
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Stucky, Michelle G., Jolles, Diana, and Stucky, Christopher H.
- Subjects
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BREASTFEEDING , *HEALTH facilities , *SEXUAL health , *INFANT nutrition , *MEDICAL appointments , *MEDICAL screening , *PREVENTIVE health services , *QUALITY assurance , *REPRODUCTIVE health , *GROUP process , *SOCIOECONOMIC factors , *PATIENT-centered care , *EVALUATION of human services programs - Abstract
Background: Missed prevention opportunities are a financial burden to the US health care system and result in excess consumption of resources, reduced quality of life, increased morbidity, and premature death. Local Problem: High staff turnover and inefficient practices at a local health department caused long patient wait times and missed opportunities for preventive health care. The project aim was to improve timeliness through Right Care in a lower socioeconomic reproductive health clinic while decreasing patient cycle time by 10% in 90 days. Methods: We used four plan‐do‐study‐act cycles incorporating tests of change that focused on team and patient engagement and two process changes. The interventions included a care coordination huddle, an infant feeding decision aid to better understand patient values, a sexual health screening tool to identify prevention opportunities, and a redesigned patient‐centered discharge process to improve efficiency. Results: Over 90 days, the receipt of Right Care increased while patient cycle time decreased by 2.6%. The team improved function with a mean huddle effectiveness score increase from 2 to 4.4 (1‐5 Likert scale). Intent to breastfeed increased by 49% (35%‐52%), and identification of preventive care needs increased by 320% (15%‐63%). Preventive care follow‐up remained unchanged at 26% with the new discharge process, identifying weaknesses in the health department referral systems. Conclusions: Standardized tools and processes improved primary prevention opportunities at a local health department while reducing patient cycle time. The tools improved documentation of intent to exclusively breastfeed, increased preventive care identification, and streamlined the discharge process; while demonstrating a systems‐level gap for long‐term follow‐up. [ABSTRACT FROM AUTHOR]
- Published
- 2020
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