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Featured Application: This study may promote the risk management and control level under high-density pedestrian flow, which is significant for the expansion of the scope and field of early warning applications. This study aims at evaluating the congestion level of pedestrians in metro stations. Twelve hours (4 h × three facilities) of video data were collected in the channel, stairway, and platform in a metro station in the city of Ningbo, China. The indicator of GPC (grade of pedestrian crowd) was proposed to quantify the congestion level of pedestrians. Four levels of congestion (level I, level II, level III, and level IV) were determined based on the GPC. A normal-cloud (NC) model was proposed and calibrated for the evaluation of three facilities including channel, stairway, and platform. The evaluation results showed that the GPC of L1-L2 and L2-L1 in channel are level II and level I, respectively. The GPC of upward and downward of stairway are level III and level I. The GPC of platform is level IV. Crowd management countermeasures were proposed for the management of pedestrians in metro station. [ABSTRACT FROM AUTHOR]