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Your search keyword '"Ozanne, Lucie K."' showing total 2 results
Start Over Author "Ozanne, Lucie K." Region new zealand
2 results on '"Ozanne, Lucie K."'

1. An Examination of Students' Perceptions of Service Quality in Higher Education.

Author

Clemes, Michael D., Ozanne, Lucie K., and Tram, Lam

Abstract

Measured New Zealand college students' perceptions of educational service quality using SERVPREF methodology. Found that both technical and functional quality are important dimensions, and that the quality of education, campus facilities and environment, and course process significantly influence students' perceptions of service quality. Student characteristics also influenced perceptions. (EV)

Published
2001

2. Patients' Perceptions on Service Quality Dimensions: An Empirical Examination of Health Care in....

Author

Clemens, Michael D., Ozanne, Lucie K., and Laurensen, Walter L.

Subjects
*MEDICAL care, *QUALITY assurance
Abstract

Identifies patient perceptions on the dimension of service quality in health care in New Zealand. Ability of the private sector to supply health care services; Enumeration of service quality dimensions; Implication of geographic, demographic and behavioristic characteristic for patient needs in health care delivery.

Published
2001
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