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Under heat problem, the combined effects of heatwaves and urban heat island effects, has been one of the deadliest climate-related disasters. Uncovering heat-induced health problems is of significance to inform people of urban heat impacts and improve people's awareness of addressing urban heat problems. Existing studies have primarily done this through panel analysis based on second-hand data from local or national authorities. However, there are limited studies directly concentrating on the heat responses of people. To address this gap, this study aims to investigate public responses to urban heat and heat-related illness on the individual side. The study was conducted through a questionnaire survey in three Chinese cities including Nanchang, Shenyang and Xi'an. Based on 1154 valid responses, this study analysed respondents' understanding of urban heat problems, symptoms of physiological illnesses and their behaviours of hospitalisation. The results indicate that the knowledge of heat-related risks (2.29 out of 5) was significantly lower than the perceived urban heat severity (3.24) and the perceived severity of physiological impacts (2.40). The skin heat damage (44.7%), among 873 respondents who underwent physiological impacts, was the most frequent physiological illness, followed by the digestive systems (34.0%) and then respiratory (24.1%) and cardiovascular diseases (18.2%). Among the 873 respondents, only 4.0% and 17.7% of respondents would like or were mostly yes to visit hospitals, while 14.2% and 26.4% of the respondents would not like or were mostly not to visit hospitals. Moreover, perceived urban heat severity, knowledge of heat-related risks, perceived severity of physiological impacts, symptoms of physiological illnesses and behaviours of hospitalisation were city-specific and demography-dependent. Overall, the empirical analysis provides new evidence of urban heat problems and generates theoretical and policy implications for heat-induced impact estimation and prevention. • An analysis of heat-induced morbidity on the individual side. • Knowledge level was significantly lower than urban heat severity. • 40.6% of the respondents were reluctant to visit hospitals when subject to heat impacts. • Urban heat responses to urban heat problems were city-specific. • Knowledge improvement was important to urban heat adaptation. [ABSTRACT FROM AUTHOR]