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Health systems require instruments that allow the generation of real, concrete, specific and objective information that can be named, classified, shared and compared internationally. Nowadays, this premise is possible, thanks to the specific and particular characteristics of information technologies needs in health, the speed in the generation of knowledge, the technological changes in telecommunications and its current development. However, there are areas of opportunity in information systems that make difficult this paradigm. Many of these areas are in the hands of health professionals themselves, who work directly with primary sources of information. Given this panorama, by applying an awareness and measurement tool, we can contribute to identifying areas of opportunity in order to favor the adequate recording of information, mainly hospital discharges, which has an impact on the biased and incorrect generation of morbidity statistics and hospital mortality, the diversion of financial, human, and material resources and, of course, the impossibility of implementing hospital management tools such as diagnostic related groups (DRG). It is interesting that in order for certain areas of opportunity to occur, in this case those related to the clinical record, it is investigated the feeling that each worker has about the work environment in their organization, that is to say, about the work environment, if they feel taken into account, trained, fed back, valued and part of the positive change in their work environment so that they feel motivated to do their work in accordance with regulations., (Licencia CC 4.0 (BY-NC-ND) © 2024 Revista Médica del Instituto Mexicano del Seguro Social.)

Objective. To document the status of operational and managerial processes of the Fund for Protection against Catastrophic Expenses (FPGC), as well as to describe its evolution, and to explore the relationship between covered diseases and the Mexican health profile. Material and Methods. This is a joint management study, which included a qualitative and a quantitative phase. We conducted semistructured interviews with key informants. We also analyzed the records of CNPSS, the hospital discharge and mortality data bases. Results. Fifty two percent of the states take twice as long to report and validate the cases. From 2004-2009 the FPGC increased its coverage from 6 to 49 interventions, that means a spending increase of 2 306.4% in nominal terms and 1 659.3% in real terms. The HIV/AIDS was the intervention prioritized with 39.3% and Mexico City had the highest proportion of expenditure (25.1%). A few diseases included in the health profile are covered by the FPGC. Conclusions. The review of the inclusion criteria of diseases is urgent, so as to cover diseases of epidemiological importance. [ABSTRACT FROM AUTHOR]