Search

Entertainment tourism experience is an emerging but largely overlooked phenomenon. The current study, adopting a qualitative approach, explored travel motivation and entertainment tourism experience from tourists' and industry professionals' perspectives. A total of 33 tourists and 18 industry professionals in Macao were interviewed. Three layers of entertainment tourism experience were identified, namely, behavioural, functional and affective aspects of experience. Furthermore, the three layers of experience were reported to be interrelated and played different roles in creating tourists' entertainment experience. The study accordingly established an integrated flow of entertainment tourism experience. Moreover, the study offered practical implications to destination marketing organizations, industry practitioners, and tourists on cultivating a desired entertainment tourism experience for the tourists. [ABSTRACT FROM AUTHOR]

Determining the critical success factors is common in tourism research because it can bring many benefits to the tourism industry. Related research is mainly concentrated in accommodation, events, ecotourism, catering, travel agencies, wine tourism, urban tourism, and business tourism. Entertainment tourism is becoming increasingly popular. However, research on the critical success factors of entertainment tourism destination has been overlooked. This study examined these factors from the supply-side perspective with the aim to discover the critical success factors of entertainment tourism in Macau using qualitative research method. The data is collected from managers in the entertainment tourism industry. Eight CSFs, with a total of 21 sub-factors from data collected from semi-structured interviews are observed. These CSFs are product, financial and economic support, service quality, planning and policy, facility and transportation, marketing, human resources and security. The result also indicates the strength of these identified factors in improving and sustaining the development of entertainment tourism. Furthermore, the implications of the success of such development are suggested. [ABSTRACT FROM AUTHOR]

The purpose of this research note is to investigate the impact of COVID-19 on Macau's gaming industry. In-depth interviews were conducted with representatives of the six casino groups in Macau. The findings reveal that the casino business has been profoundly affected by the limitations on tourist mobility. In terms of casino operations, hygiene measures have been improved and even become a selling point. The pandemic has also led to weird atmosphere in the casinos, which affects both customers and casino management. Casinos have reduced labor costs without laying off employees. Finally, this study indicates that the gaming industry will remain the leading industry in Macau despite Covid-19. At the same time, collaboration and integration with the Guangdong–Hong Kong–Macau Greater Bay Area is the way of the future for Macau. [ABSTRACT FROM AUTHOR]

Studies of negative career shocks have generally overlooked the proactive pathway underlying the link between negative career shocks and employee career outcomes. Drawing on the career crafting perspective, we theorized a mediated moderation model that links negative career shocks to two career outcomes: perceived employability and career performance. Using data from 478 casino dealers in Macau, we found support for our hypotheses that negative career shocks had a positive relationship with career crafting and this relationship was moderated by employee proactive coping. When the casino dealers' proactive coping was high, they engaged in more career crafting. Moreover, the associations between negative career shocks and career outcomes (i.e., perceived employability and career performance) were mediated by career crafting. Insights and implications for hospitality research on the proactive pathway of negative career shocks are provided by this study. • Warns against a monolithic view of negative career shocks as the challenges likely to have solely negative effects on employee career outcomes. • We identify career crafting as the mediator explaining why negative career shocks foster employee career outcomes. • Employee proactive coping enhances the positive relationships between negative career shocks and career outcomes through career crafting. [ABSTRACT FROM AUTHOR]

Tourism and entertainment industry is an important component in the world's service sector. Entertainment tourism is receiving more attention, not only from practitioners, but also from academics. This study develops a scale to measure entertainment tourism experience in Macau from the consumers' perspective. Entertainment tourism in this study is operationalized by Learning, Enjoyment, Escape, Refreshment, Novelty, Involvement, and Local culture. After examining the reliability of the measurement scale, this study applies factor analysis and multi-dimensional scaling to establish survey instrument. The reliability and validity of the scale are confirmed through the first- and the second-order confirmatory factor analysis. This study provides theoretical and practical implications and recommendations to entertainment stakeholders, including entertainment suppliers and government, to promote entertainment tourism practices in Macau. [ABSTRACT FROM AUTHOR]

Corporate Social Responsibility (CSR) is an important tool to reduce the adverse impact of the gaming industry. There were very limited studies specifically analyzed barriers of CSR practice in the gaming industry. This study adopted in-depth interviews and verified the interviews by dividing two informant groups. The results showed that cognitive dissonance, negative image, management dilemma, resources limitation, confused regulations, and unsustainable impetus were the major barriers in CSR implementation. Furthermore, the practical recommendations and suggestions were discussed. [ABSTRACT FROM AUTHOR]

2012 was a critical year for gambling operators in Macau. This article examines the process of Corporate Social Responsibility (CSR) in the Macau Gambling industry. Research results were based on a triangulation between in-depth document review, content analysis of information from the company’s websites, and site visits. The purpose of this article is to offer a preliminary case study regarding the Corporate Social Responsibility issues being addressed by Macau’s major gambling operators. This study compared different types of Corporate Social Responsibility employed by Macau’s gambling operators. This study identified “Leadership, Vision and Values,” “Workforce Activities,” and “Community Activities” as the most popular CSR practice areas. Meanwhile, “Supply Chain Activities,” “Marketplace Activities,” and “Stakeholder Engagement” were identified as the CSR practices that need to be improved among Macau’s gambling operators. Furthermore, this study further suggested the implications for policy makers and practitioners. [ABSTRACT FROM PUBLISHER]