Search

Since the early 1980s, customer relationship management (CRM) has been important in the new competitive business environment. Today, due to development of competitive factors in the business, the enterprise's need to create and retain effective relations with customers has been highlighted more and more. With the aim of customer scoring applications, the most profitable customers can be identified. In this paper, we categorized customers by three types of values for the clinic by using logistic regression as a data-mining technique, and calculated the customer defection and future purchase probability in a mental health clinic of the university of Tehran. Model verification and validation (using lift chart) was done and customer segmentation and analysis presented with proper marketing strategies. [ABSTRACT FROM AUTHOR]

Objective: Women's quality of life is essential both for women's and their family's health. The aim of this study was to examine the quality of life status and interaction of subjective socioeconomic status and violence, on quality of life of married women in west of Iran. Materials and methods: This was a cross-sectional study that recruited 1533 married women using multi-stages sampling method. Multiple linear regression was employed for estimating adjusted association and 95% confidence intervals. Results: The mean (SD) age of the participants was 33.67(11). The majority of participants (92%) experienced some degree of domestic violence. Less than half of women (46.70%) perceived medium socioeconomic status. Mean (SD) score of quality of life was 3.57 (0.94). There was a significant statistical interaction between socioeconomic status and domestic violence on quality of life. Conclusion: These findings suggest that considering the interaction of subjective socioeconomic status with domestic violence in prevention program, especially in poor categories of family, appears to be one of the important ways in improving married-females' quality of life. [ABSTRACT FROM AUTHOR]

Environmental issues such as water scarcity are typically multidimensional problems, and resolving them requires a systems-based approach and socio-technical innovations. This article applies the "Problem-oriented Innovation System (PIS)" as a new approach to resolve water scarcity problem. In Iran, this has not been the case as natural water scarcity along with decades of mismanagement has turned water scarcity into a national crisis and caused several interrelated socioeconomic problems. Using case study, in this article, Iran's water scarcity is analyzed to see how the PIS is able to help resolve this problem. Results indicate that the inefficient management and monitoring the water scarcity and lack of appropriate standardization and tariffs are the most important system failures of the water scarcity PIS in Iran. Also, the most important policy implications are moving toward decentralization in water management based on a participatory approach and establishing a national drought monitoring system. [ABSTRACT FROM AUTHOR]

Background: Nursing organizations play an important role in fulfilling the professional demands of nurses. The Iranian Nursing Organization (INO) is also using diplomatic activities in this direction. Aim: This study was conducted to explain the diplomatic activities of INO. Methods: A descriptive qualitative study was conducted using conventional content analysis. A purposive sampling approach was used. Data were collected via in‐depth, unstructured, face‐to‐face interviews with 21 nurses at various INOs in different cities from March to July 2020. The data collection process continued until data saturation. Interviews were analyzed using Graneheim and Lundman's (2004) guidelines. The MAXQDA software (v. 10) was used. Finding: The results showed that the diplomatic activities of INO comprise professional (three categories), social (two categories), and diplomacy in power network (two categories). Conclusion: INO carries out diplomatic activities at organizational, national and international levels and pursues its professional nursing goals through diplomacy. INO also uses social diplomacy and political diplomacy to influence decision‐makers in the community and network of power. [ABSTRACT FROM AUTHOR]

Copyright of Health, Spirituality & Medical Ethics Journal is the property of Qom University of Medical Sciences and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Background: A proper understanding of the protective factors against suicide attempt can provide the basis for planning preventive interventions. This study aimed to identify protective factors against suicide attempt among women., Methods: This qualitative study was conducted in Kermanshah, Iran between January and May 2021. Participants were 20 Kurdish women, survivors of suicide attempt, selected by purposive sampling method. The data collection method was face-to face and audio-recorded semi-structured interview. Qualitative data analysis was done according to Diekelmann 7-step approach., Findings: According to the results, the main topic was protective factors against suicide attempt in women, with two categories; "Individual factors" and "Social factors". "Individual factors" had five subcategories including coping strategies, reasons for living, resilience, religious beliefs, and fear of death, and "social factors" had two subcategories including social support and effective communication., Conclusion: This study showed that women who intend to commit suicide may encounter some individual and social factors that play a protective role against suicide. It is recommended to identify and strengthen these protective factors for the effectiveness of suicide prevention interventions., (© 2023. The Author(s).)

Background: Ethics play an important role in activating the manpower and achieving the organizational goals. The nurse leaders’ ethical behavior can promote the care quality by affecting the nurses’ performance and bringing up several positive consequences for the organization. Objectives: The aim of this study was to identify and describe the ethical competency of nurse leaders in cultural domains and the working conditions of the Iranian healthcare setting to arrive at a more comprehensive and specific perspective. Methods: This was a qualitative conventional content analysis study conducted with the participation of 14 nurse leaders at various levels. The participants were selected using the purposive sampling method, and the required data were collected using deep interview and also semi-structured interview. A deductive method of content analysis was applied in data analysis. Ethical considerations: This study was conducted in accord with the principles of research ethics and national rules and regulations relating to informed consent and confidentiality. Findings: Data analysis resulted in 17 subcategories that were subsequently grouped into three major categories including empathetic interactions, ethical behavior, and exalted manners. Discussion: Our findings are consistent with previous ones, yet presenting a more complete knowledge about aspects of ethical competency of nurse leaders. The nurse leaders can provide a proper behavioral model for the work environment through the use of new information. Conclusion: The nurse leaders introduced various aspects of ethical competency, so the leaders’ ethical competency could be promoted via planning and managing some ethical development programs. More future research is needed regarding the experiences of the subordinates and other related parties. [ABSTRACT FROM AUTHOR]

The present research was conducted with the aim of exposition of the relationship between team leadership and empowerment through organizational learning among teachers of high schools in Saveh city of Iran in year (2013 -2014). The research was applied, descriptive and correlational. Statistical population included 230 teachers of which 144 teachers were selected, based on Krejcie and Morgan sample size. Sampling method was stratified sampling method. For collecting data, three questionnaires of team leadership containing 21 items, organizational learning questionnaire containing 21 items and psychological empowerment questionnaire containing 20 items in 5-point Likert scale, were used. The content-related validity of all the three questionnaires was approved by experts, and their reliabilities were 0.95, 0.93 and 0.92 respectively Cronbach's alpha. Data analysis was accomplished in two parts of descriptive and inferential Spearman such as Kolmogorov-Smirnov test, one-sample t-test, Pearson correlation coefficient, regression and path analysis. Results revealed that there was a significant relationship between team leadership, organizational learning and empowerment of the teachers. Also, team leadership influenced the empowerment indirectly through organizational learning, the degree of team leadership; organizational learning and psychological empowerment of teachers were above the average. Based on the above results considering to the leadership team and organizational learning can play an important role in promoting the empowerment among teachers of high schools in Saveh city. These two factors should be considered in planning for the empowerment of teachers. [ABSTRACT FROM AUTHOR]