1. Unlocking the relationship between ambidextrous leadership style and HRM practices in knowledge-intensive SMES.
- Author
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Malik, Ashish, Gupta, Jaya, Gugnani, Ritika, Shankar, Amit, and Budhwar, Pawan
- Subjects
LEADERSHIP ,SMALL business ,INFORMATION technology industry ,PERSONNEL management ,INFORMATION technology ,AMBIDEXTERITY - Abstract
Purpose: This paper aims to explore the relationship between owner-manager or leader's ambidextrous leadership style and its effect on human resource management (HRM) practices, contextual ambidexterity and knowledge-intensive small- and medium-enterprises (SMEs) strategic agility. Design/methodology/approach: This study presents an in-depth qualitative case study analysis of two knowledge-intensive SMEs from India's information technology and health-care products industry serving a range of global clients. Using the theoretical lenses of empowerment-focused HRM practices, ambidextrous leaders, contextual ambidexterity and strategic agility, semi-structured interview data of leaders, managers and employees of the case organizations were analysed. Through a two-staged analytical process, we abductively developed a novel conceptual framework at the intersection of the above theoretical lenses. Findings: The findings suggest that the knowledge-intensive SME's strategic agility, ambidexterity and empowerment-focussed HRM approach was influenced by the owner-manager or leader's ambidextrous leadership style and their philosophy towards managing people and had a positive impact in creating a culture of trust, participation, risk-taking and openness, and led to delivering innovative products and services as well as several positive employee-level outcomes. Originality/value: Recent literature reviews on HRM In SMEs highlight several gaps, including the impact of owner-manager or leader's philosophy of managing people in shaping HRM practices and employee outcomes. This paper thus adds to the existing literature on HRM and knowledge-intensive SMEs. [ABSTRACT FROM AUTHOR]
- Published
- 2024
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