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1. Quality Management in the Logistics Industry: an Examination and a Ten-Step Approach for Quality Implementation.

Author

Kee-hung Lai, Carol J., Lau, Gilbert, and T. C. E. Cheng

Subjects
BUSINESS logistics, TOTAL quality management, INDUSTRIAL costs, CASE studies
Abstract

We examine the factors that encourage firms in Hong Kong's logistics industry to implement quality management systems (QMSs) to ensure quality in their work processes. Based on a case study, we introduce a generic ten-step approach for QMS implementation, and discuss the cost and service advantages achieved in the case firm. The approach offers procedural guidelines for firms in the industry contemplating the implementation of QMS. [ABSTRACT FROM AUTHOR]

Published
2004
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