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In this article, we will introduce a co-design method called Storytelling Group that has been developed and tested in three service design cases. Storytelling Group combines collaborative scenario building and focus group discussions. It inspires service design by providing different types of user information: a fictive story of a customer journey is created to illustrate a ‘what if’ world, users tell real-life stories about their service experiences, users come up with new service ideas, and they are also asked about their opinions and attitudes in a focus-group type of discussion. The method was developed for service design cases where a longer time perspective has an important role. Moreover, the method is a quick start for actual design work but still includes users in the process. [ABSTRACT FROM AUTHOR]

Designers are facing new kinds of design tasks beyond their traditional expertise that call for tools and practices to facilitate design collaboration. This article focuses on the relations between probing and issues of collaboration and participation. It first introduces the probes approach and then describes how it has been applied to support collaboration and participation in case studies which have been conducted in the context of design research and company collaboration in Finland. The article also discusses the role of probing in enhancing collaboration. It proposes that the probes approach can have roles in supporting an iterative co-exploring of the design space, as well as in facilitating collaboration with various stakeholders in co-design. [ABSTRACT FROM AUTHOR]