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Community‐based peer volunteer interventions are increasingly used with people who are asylum seekers and refugees accessing health services. There is a dearth of evidence evaluating the benefits of volunteering for asylum seeking or refugee volunteers. Volunteers may have poor mental health and feel socially isolated due to their experiences as refugees and asylum seekers and may struggle or be unable to obtain paid employment. Volunteering in other contexts has been found to be beneficial to the health and well‐being of the volunteer. This paper reports on an aspect of a wider study evaluating the community‐based Health Access for Refugees Project, with the aim of exploring the impact of volunteering on the health and well‐being of the peer (asylum seeker or refugee) volunteer. In 2020, we conducted qualitative semistructured interviews by phone with 15 volunteers who were asylum seekers or refugees. The interviews were audio recorded, data were transcribed verbatim and the data set was thematically analysed. We found that the positive relationships which developed and the training received through volunteering boosted volunteers' mental well‐being. They felt motivated and confident in helping others, felt a sense of belonging and this reduced their social isolation. They also believed they benefited personally, helping their access to health services, and preparing them for future education, training or a career. In light of the beneficial nature of volunteering identified in this study, establishing more volunteering opportunities for this population and other marginalised groups with poor mental health is recommended. However, more research is needed to assess both the long‐term impact of the role in terms of the peer volunteer's health and well‐being, and the societal benefit of people moving on, integrating and contributing to society. [ABSTRACT FROM AUTHOR]

Discretion used to be considered a feature of individuals, but growing literature shows that it has collective features as well. To develop an understanding of the individual and cooperative work of inspectors in using discretion and the discretionary room granted to them, we compared two inspectorates: the Care Quality Commission ( CQC) in England and the Joint Inspectorate for Youth ( JIY) in the Netherlands. Our analysis reveals that inspectors engage with colleagues, managers, and stakeholders to include other perspectives, gain mandate, and broaden their repertoire. At the CQC, inspectors use their discretion collectively; on their own initiative, they involve others in balancing and interpreting rules to reach judgments. At the JIY, teamwork is central and regulatory teams are granted collective discretionary room. We argue that collective work permits both responsiveness and consistency. In studying the judgments of inspectors and other street-level bureaucrats, it is vital to look at collective work and how it combines consistency and responsiveness. [ABSTRACT FROM AUTHOR]

The National Patient Safety Agency developed an Intrapartum Scorecard for labour ward coordinators to record the demand on their service and the resources available to meet that demand. The evaluation of the pilot at 11 maternity units found that staff valued having this information in one place to support decision-making in real time. However, nearly half the labour ward coordinators reported difficulty in finding time to complete the Scorecard. Units also used information recorded on the Scorecard as an aid to understanding the pressures on the labour ward over 24 hours throughout the week. The Scorecard was launched in February 2010 as part of the National Patient Safety Agency's Intrapartum Toolkit. In a follow up survey of Heads of Midwifery, over half the respondents were either using the Scorecard or planning to use it. Maternity units would like to adapt the tool in light of their particular requirements. [ABSTRACT FROM AUTHOR]