Search

This paper describes a project for the development of instructional and assessments systems to increase user-proficiency levels for the software created by WordPerfect Corporation. The project was part of an effort by WordPerfect and the Institute for Computer Uses in Education/Evaluation to create and establish standards of proficiency in the use of WordPerfect. The project included development of two computer-administered high-stakes assessments for use in the United States and Canada, a training kit for Authorized Training Center instructors, and a student training kit for self-paced or group instruction. All of these products were developed for WordPerfect Office 4.0 software. The work-model approach, which was used to develop the performance-based documentation, is described. Work models, when developed correctly, represent the common general features of a job and the relationships between these features on which experts agree. The work models, taken together, provide a structure that describes the knowledge and performance capabilities of an experienced WordPerfect Office 4.0 system administrator, and consequently allows the construction of the tests and documentation. Three figures illustrate the development process. (Contains 7 references.) (SLD)