1. Paediatric tele-emergency care: A study of two delivery models.
- Author
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Weigel PA, Merchant KA, Wittrock A, Kissee J, Ullrich F, Bell AL, Marcin JP, and Ward MM
- Subjects
- Adolescent, California, Child, Child, Preschool, Critical Care methods, Emergency Medical Services, Emergency Service, Hospital, Female, Humans, Infant, Infant, Newborn, Male, Models, Theoretical, Program Evaluation, Retrospective Studies, South Dakota, Delivery of Health Care methods, Pediatric Emergency Medicine methods, Telemedicine methods
- Abstract
Introduction: Tele-emergency models have been utilized for decades, with growing evidence of their effectiveness. Due to the variety of tele-emergency department (tele-ED) models used in practice, however, it is challenging to build standardized metrics for ongoing evaluation. This study describes two tele-ED programs, one specialized and one general, that provide care to paediatric populations. Through an examination of model structures and patient populations, we gain insight into how evaluative measures should reflect tele-ED model design and purpose., Methods: Qualitative descriptions of the two tele-ED models are presented. We show a retrospective cohort analysis describing paediatric patients' key characteristics, reasons for visit, and disposition status by case/control status. Case/control patient encounter data were collected October 2015 through December 2017, from 15 spoke hospitals within each tele-ED program., Results: The two tele-ED models serve distinct paediatric populations, and measures of tele-ED utilization and disposition reflect those differences. In the specialized University of California (UC) Davis Health program, tele-ED was utilized in 36% of paediatric critical care encounters and 78% of those were transferred. In the Avera eCARE program, tele-ED was activated in 1.7% of paediatric encounters and 50.6% of those were transferred. When Avera eCARE paediatric encounters were stratified by severity, measures of tele-ED use and disposition status among high-severity encounters were more similar to UC Davis Health., Discussion: This study describes how design choices of tele-ED models have implications for evaluative measures. Measures of tele-ED model success need to reflect model purpose, populations served, and for whom tele-ED service use is appropriate.
- Published
- 2021
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