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The COVID-19 pandemic and associated prevention policies can directly or indirectly alter the sentiment of individuals while registering water pollution complaints, but observational evidence remains limited. Here, we conducted a sentiment analysis on over 10,000 water pollution complaints from residents in Alabama, USA (2012–2021) to better understand how and to what extent COVID-19 has altered emotion (polarity score-based) and attitude (subjectivity) of water pollution complaints. We found that the 2017 state-wise drought significantly increased the percentage of negative water pollution complaints by +35%, with no significant alternation in attitude before the COVID-19 pandemic. Since COVID-19, the percentage of negative and subjective water pollution complaints significantly decreased and increased by −30 and +20%, respectively, and these sentiment alternations were maintained by 2021. This study provides a new direction for environmental governance and management, requiring a timely response to changes in the public's emotions and attitudes during the next climate extremes and pandemics. [ABSTRACT FROM AUTHOR]