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1. Cambodia Rural Water Supply and Sanitation Sector Improvement Support : Synthesis Report

Author

World Bank

Subjects
MEASURES, HYGIENE BEHAVIORS, LACK OF WATER, HYGIENE FACILITIES, SAFE WATER SUPPLY, RURAL DEVELOPMENT, CHILD HEALTH, MAINTENANCE OF WATER, LACK OF SANITATION, POPULATION WITHOUT ACCESS, ACCESS TO WATER SUPPLY, RURAL HOUSEHOLDS, WATER SOURCES, TECHNICAL ASSISTANCE, WATER, RURAL WATER SUPPLY, POOR, LOCAL PARTNER, INCOME, SANITATION SERVICE DELIVERY, LOCAL CAPACITY, WATER SUPPLY SERVICE, WATER RESOURCE, LOCAL PRIVATE SECTOR, NUTRITIONAL STATUS, POVERTY, SANITATION COVERAGE, WATER TREATMENT, INVESTMENT REQUIREMENTS, HEALTH, COMMUNITY DEMAND, RURAL PEOPLE, LOCAL SUPPLY, WATER SUPPLY ACCESS, DELIVERY OF WATER SUPPLY, RISK MANAGEMENT, WATER POINTS, SERVICE DELIVERY, NATIONAL WATER SUPPLY, WELLS, POOR HOUSEHOLD, POLITICAL SUPPORT, RURAL SANITATION, INSTITUTIONAL CAPACITY, RURAL HOUSEHOLD, HYGIENE BEHAVIOR, HANDS WITH SOAP, SANITATION, SANITATION IMPROVEMENT, RURAL AREAS, RURAL POOR, SANITATION SECTOR, SERVICE PROVIDER, SANITATION ACTIVITIES, POVERTY ASSESSMENT, HYGIENE PROMOTION, RURAL WATER SUPPLIES, SANITATION PROMOTION, POOR RURAL HOUSEHOLDS, WATER SUPPLIES, SANITATION INVESTMENT, DRINKING WATER, BEHAVIOR CHANGE, SOAP, RISKS, CLEAN WATER, WASHING, DEVELOPMENT OF WATER SUPPLY, WATER SUPPLY SERVICES, PROVINCIAL WATER, TOTAL SANITATION, RURAL POPULATION, TARGETING, SANITATION FACILITIES, SERVICE IMPROVEMENT, ADEQUATE WATER, RURAL MARKETS, WATER STORAGE, ACCESS TO SAFE WATER, SANITATION SERVICES, SAFE WATER, WASHING HANDS, FOOD SECURITY, TOILETS, PIT LATRINES, MAINTENANCE OF WATER SUPPLY, ACCESS TO SERVICES, HEALTH CARE, SAFETY, NUTRITION, HOUSEHOLDS, INVESTMENT FINANCING, HYGIENE, RURAL COMMUNITIES, HANDWASHING, SERVICE PROVISION, SANITATION INTERVENTIONS, SANITATION SITUATION, RURAL WATER, RURAL SANITATION COVERAGE, SYSTEMS, WATER SERVICE, CONSUMER PREFERENCES, SANITATION HYGIENE, LOCAL AUTHORITIES, RURAL ACCESS, RURAL HEALTH, CONFLICT, POOR HOUSEHOLDS, INVESTMENT PROGRAM, RURAL, WATER QUALITY, WATER SUPPLY, DELIVERY MODELS, POVERTY LINE, DIARRHEA, HAND WASHING, RURAL SECTORS, SUSTAINABLE SERVICE DELIVERY, URBAN AREAS, SANITATION SERVICE, POOR HYGIENE, EQUITABLE ACCESS
Abstract

This synthesis report documents the implementation process, results and lessons learned under a three-year Technical Assistance (TA) program undertaken by the Water and Sanitation Program of the World Bank’s Water Global Practice (WSP) in Cambodia between May 2013 and June 2016. It also presents recommendations for the government on key steps to accelerate service delivery at scale for Rural Water Supply, Sanitation and Hygiene (RWSSH) and for the World Bank to strategically engage in the sector. For comprehensiveness, annexes are attached that include key supporting documentation, and resources and deliverables developed under this TA are also provided in the resource pack (the resource pack is linked to Box folder which is available upon request).

Published
2016

2. Turning Finance into Services for the Future : A Regional Synthesis of the Service Delivery Assessments for Water Supply and Sanitation in East Asia and the Pacific

Author

World Bank Group

Subjects
URBAN SERVICES, PH, RAINWATER COLLECTION, SANITATION POLICIES, ACCESS TO WATER SUPPLY, SITE SANITATION, WATER SOURCES, DIAGNOSTIC TOOLS, WATER, RURAL WATER SUPPLY, SEWERAGE, WASTEWATER SECTOR, LOCAL PARTNERS, SANITATION POLICY, WATER SCHEMES, SANITATION SERVICE DELIVERY, LOCAL SERVICE DELIVERY, URBANIZATION, TARGETS FOR SANITATION, TOWNS, LOCAL PRIVATE SECTOR, SERVICE PROVIDERS, WATER TREATMENT, WATER SOURCE, INVESTMENT REQUIREMENTS, SEWERAGE SYSTEMS, RURAL WATER SCHEMES, USERS, WATER SUPPLY ACCESS, SERVICE DELIVERY, WELLS, WASTEWATER MANAGEMENT, RURAL SANITATION, SERVICE STANDARDS, SANITATION WATER, URBAN COMMUNITIES, ADEQUATE SANITATION, WATER QUALITY GUIDELINES, SANITATION, POLLUTION, URBAN SLUMS, TARGETS FOR WATER SUPPLY, SANITATION SECTOR, SANITATION WATER SUPPLY, SERVICE PROVIDER, HYGIENE PROMOTION, SUSTAINABLE WATER, WASTEWATER COLLECTION, WATER SERVICES, REGULATORY REFORM, DRINKING WATER, POPULATION DATA, SEWER NETWORKS, WASTE MANAGEMENT, PRODUCTS, URBAN WATER SUPPLY • DEVELOPMENT, UTILITY MODEL, COST RECOVERY, URBAN WASTEWATER, HOUSEHOLD SANITATION, WATER SUPPLY SERVICES, WATER SECTOR, REQUIREMENTS FOR WATER, OPEN DEFECATION, INVESTMENT PLANNING, WASTEWATER TREATMENT, CLIMATE CHANGE, INVESTMENT CLIMATE, LOCAL COMMUNITY, OPERATIONAL COSTS, INDEPENDENT REGULATORS, SANITATION SERVICES, UTILITY, SANITATION ACCESS, TOILETS, REGULATORY FRAMEWORK, SUSTAINABLE WATER SUPPLY, SANITATION PROJECTS, WATER SUPPLY SANITATION, ENVIRONMENTAL DEGRADATION, PERFORMANCE CONTRACTS, SAFETY, HOUSEHOLDS, HYGIENE, RURAL COMMUNITIES, MAINTENANCE COSTS, TREATMENT FACILITIES, SUSTAINABLE SERVICES, WASTEWATER, SERVICE PROVISION, URBAN WATER, RURAL WATER, URBAN ZONES, WATER FACILITIES, CONNECTION, SANITATION STRATEGY, UTILITIES, SYSTEMS, SANITATION DEVELOPMENT, PIPED WATER, URBAN WATER SUPPLY, URBAN FACILITIES, SAFE DISPOSAL, WATER SUPPLY • DEVELOPMENT, WATER QUALITY, WATER SUPPLY, WATER SANITATION, SANITATION PROGRAM, DECISION MAKERS, URBAN POPULATIONS, ACCESS TO WATER, HIGH LEVELS, PUBLIC WORKS, PUBLIC TAP, SUSTAINABLE SERVICE DELIVERY, URBAN AREAS, SANITATION SERVICE, RAPID URBANIZATION, URBAN SANITATION
Abstract

From 2012 to 2014 water and sanitation service delivery assessments (SDA) have been carried out in seven selected countries in the East Asia and Pacific region under the guidance of the World Bank’s water and sanitation program and with valuable contributions of other development partners, such as United Nations Childrens Fund (UNICEF), WaterAid, and Asian Development Bank (ADB). Countries where SDA were carried out are Cambodia, Indonesia, Lao Peoples Democratic Republic (PDR), Papua New Guinea, Philippines, Timor-Leste, and Vietnam, while in Myanmar, a broad joint sector assessment took place by World Bank, UNICEF, ADB, and Japan International Cooperation Agency (JICA). SDA were implemented as a country-owned process led by key government agencies, and drew on the experience and methodology of similar assessments conducted in more than 40 countries (and states) in Africa, Latin America, and South Asia. It has three main components: a review of past water and sanitation access trends, a costing model to assess the adequacy of anticipated future investments, and a scorecard that allows diagnosis of bottlenecks along the service delivery pathways.

Published
2015

3. Private Providers of Climate Change Services : The Role and Scope for the Private Sector in the Provision of Non-Financial Climate Change-Related Services Relevant to Water Infrastructure

Author

Winpenny, J.T.

Subjects
PUMPING, SERVICE CONTRACTS, WATER CONSUMPTION, WATER DEMAND MANAGEMENT POLICIES, DEMONSTRATION PROJECTS, GROUNDWATER RESOURCES, USE OF WATER, DELTA REGIONS, NONPOINT POLLUTION, STAKEHOLDER INVOLVEMENT, GOLF COURSES, RURAL WATER SUPPLY, STORMWATER, WATER RESOURCE MANAGEMENT, AQUATIC ECOSYSTEMS, COST OF WATER, SEAWATER, CLIMATIC CONDITIONS, WATER POLLUTION, RECLAIMED WATER, ARID REGIONS, CATCHMENTS, SERVICE PROVIDERS, WATER DEMAND, WATER INFRASTRUCTURE, GAS, FLOOD RISK MANAGEMENT, PLANT LIFE, REGULATORY REGIME, LAKES, WATER FLOWS, PIPELINE, SERVICE DELIVERY, WATER RESOURCES MANAGEMENT, CONSERVATION, WATER MANAGEMENT, AQUIFER, FLOOD WARNINGS, PRIVATE FINANCIERS, MITIGATION, IRRIGATION SYSTEMS, FLOOD PLAINS, REMOTE SENSING, RIVER BASIN MANAGEMENT, HYDROLOGY, LEAKAGE, CATCHMENT, GRAVITY, WATER RETENTION, SURFACE WATER, PETROLEUM, CHEMICAL OXYGEN DEMAND, RANGES, FRUIT, HUMAN WASTE, FARMING PRACTICES, RIVER SYSTEMS, ENVIRONMENTAL ISSUES, WATER SERVICE OPERATORS, FIELD WORK, SURFACE TEMPERATURE, COASTAL ZONE, FRESHWATER ECOSYSTEMS, WATER SECTOR, WATER USERS, GROUNDWATER, WATER SHORTAGES, WASTEWATER TREATMENT, CLIMATE CHANGE, INTAKE STRUCTURES, ENGINEERING, FLOODING, NUTRIENT CYCLES, WASTEWATER TREATMENT FACILITIES, NUTRIENTS, SEDIMENT, WATER DEPARTMENT, BIOMASS, FORESTS, WATER TESTING, CATCHMENT MANAGEMENT, SALINITY, SOURCES OF WATER, WATER DEVELOPMENT, WATER PROJECTS, CONCENTRATION OF NUTRIENTS, DROUGHT, URBAN WATER UTILITIES, WATER PUMPING, CITY COUNCIL, FOREST, ARID COUNTRIES, INDUSTRIAL WATER, INVESTMENT DECISIONS, PRECIPITATION, GROUNDWATER RECHARGE, SATELLITE DATA, DESALINATION, HOUSEHOLDS, PUBLIC HEALTH, SEDIMENT LOAD, SOIL EROSION, METEOROLOGICAL SERVICE, RECYCLING, WATER LOSSES, PRIVATE COMPANIES, URBAN WATER, CUBIC METERS, AVAILABILITY OF WATER, COD, PRESSURE, WATER ABSTRACTION, WATER SERVICE, DAMS, URBAN WATER SUPPLY, CROPS, FLOODS, HOUSING, WATER UTILITIES, FRESHWATER, WATER USE, CLIMATE, WATER RECLAMATION, COASTAL AREAS, MUNICIPAL COUNCIL, STREAM, ENVIRONMENTAL PROTECTION, MUNICIPAL WASTEWATER, VEGETATION, RESERVOIRS, PUMPS, WATER TRANSFERS, RIVERS, DRAINAGE, CANALS, FLOOD RISK, RIVER BASINS, BOD, LIFT PUMPS, AVERAGE ANNUAL RAINFALL, DROUGHT CONDITIONS, OXYGEN DEMAND, COASTAL ZONES, SPECIES, WATER SOURCES, FLOOD PROTECTION, WATER MARKET, LAND USE, POPULATION GROWTH, AGRICULTURAL PRODUCTION, CIVIL SOCIETY, CONSTRUCTION, DISTRIBUTION SYSTEMS, WATER RESOURCE, LOCAL PRIVATE SECTOR, FLOOD MANAGEMENT, LOCALITIES, PROJECT MANAGEMENT, WETLANDS DEVELOPMENT, WATER REUSE, PHYSICAL LEAKS, TARIFF REFORM, WATER DEMAND MANAGEMENT, ECOLOGY, REGULATORY FRAMEWORKS, FARMS, POLLUTION, SANITATION, WASTEWATER TREATMENT PLANT, ESTUARIES, INDUSTRIAL PROCESSES, FINANCIAL INCENTIVES, PARTICULAR EXPERTISE, SALINE INTRUSION, PUBLIC UTILITY, RESTORATION, DECISION MAKING, WASTEWATER COLLECTION, WATER SUPPLIES, ELECTRICITY CONSUMPTION, AQUIFERS, BEACH, WASTE MANAGEMENT, CLAY SOILS, CONCESSION CONTRACT, REGULATORY AUTHORITY, SAND, WATER SCARCITY, PUBLIC SAFETY, TREATMENT PLANTS, AGRICULTURE, WATER STORAGE, STORMS, COAST, RIVER BASIN, CLIMATE VARIABILITY, ALGAL BLOOMS, CONJUNCTIVE USE, INDUSTRIAL USE, SANITATION SERVICES, DISCHARGE, WETLANDS, EFFICIENT USE OF WATER, FLOOD INSURANCE, WATER STORAGE TANKS, WATERSHEDS, CUSTOMER RELATIONS, FLOW REGIMES, RURAL COMMUNITIES, GREENHOUSE GASES, SEWER SYSTEMS, METERING, COASTAL EROSION, RECYCLED WATER, RURAL WATER, TOPOGRAPHY, TOILET SYSTEMS, DEMAND MANAGEMENT, HIGHLANDS, FLOOD DAMAGE, WATER DISTRIBUTION, WATER POLICIES, RIVER, IRRIGATION WATER, MEASUREMENTS, SATELLITE IMAGE, COMPETITION FOR WATER, WATER QUALITY, ENVIRONMENTAL LEGISLATION, NATURAL RESOURCES, DRIP IRRIGATION, WATER QUALITY TESTING, CROP YIELDS, FLOOD FORECASTING, CAPACITY BUILDING, WATER RESOURCES, URBAN AREAS, RESERVOIR, SLUMS, DATA COLLECTION
Abstract

Man-made climate change is affecting water infrastructure in all regions of the world, affecting large numbers of people in their daily life and the development of their societies. As part of the World Bank Water Anchor's analytical and advisory work on water and climate change, consultants have investigated how private sector services to infrastructure may address the challenges related to climate change while, at the same time, improving development opportunities for people. This report, which is one of the outcomes of the work, addresses the role of private providers of non-financial climate change-related services with relevance for water infrastructure. This report investigates to need for additional services with regard to climate change and analyzes the potential for the private sector in providing these services. The analysis focuses on the water sectors likely to be affected by climate change, that is, water resources management, irrigation and drainage, hydropower, coastal protection, flood protection, urban water supply, and sanitation as well as water quality. In addition, opportunities for mutual engagement of public and private agencies are analyzed and the perspectives of market development are explored. The central aim of the report is to deepen our understanding of the opportunities for engaging private providers of climate change services in climate change adaptation combined with socioeconomic development opportunities.

Published
2010

4. Building Water Utilities with Local Private Entrepreneurs : The Example of the Mirep Program in Cambodia 2000-2010

Author

Mahe, Jean Pierre

Subjects
COMPETITIVE BIDDING, LOCAL WATER, RIVERS, PUMPING, WATER CONSUMPTION, COMMUNITY WELL, DRAINAGE, BOREHOLES, WATER REGULATION, RAINWATER COLLECTION, ACCESS TO DRINKING WATER, ABUNDANCE OF WATER, ACCESS TO SAFE DRINKING WATER, USE OF WATER, PROGRAMS, ACCESS TO WATER SUPPLY, WATER SOURCES, PUBLIC WATER SUPPLY, BACTERIOLOGICAL QUALITY, RURAL WATER SUPPLY, RAINFALL, COMMUNITY WATER, SMALL TOWN WATER SUPPLY, CONSTRUCTION, EFFLUENT, SMALL RURAL TOWNS, DISTRIBUTION SYSTEMS, WATER SUPPLY SERVICE, LOCAL PRIVATE SECTOR, PERFORMANCE INDICATORS, CATCHMENTS, SERVICE PROVIDERS, WATER TARIFF, WATER POLICY, WATER INFRASTRUCTURE, WATER TREATMENT, WATER TREATMENT FACILITIES, WATER TARIFFS, COMMUNITY SYSTEMS, FARMERS, WATER POINTS, HARDNESS, POND WATER, CUBIC METER, SERVICE DELIVERY, NATIONAL WATER SUPPLY, WELLS, PUBLIC WATER, COVERING, PIPES, INDIVIDUAL CONNECTIONS, QUALITY STANDARDS, WATERS, CONCESSION CONTRACTS, INVESTMENT COST, POLLUTION, QUALITY OF WATER, SANITATION, PUBLIC UTILITIES, SURFACE WATER, POLITICS OF WATER, SANITATION SECTOR, SERVICE PROVIDER, TUBE WELLS, SANITATION UTILITIES, PATHOGENS, WATER COLLECTION, WATER SERVICES, WATER SYSTEM, RAIN, WATER SUPPLIES, DRINKING WATER, HUMAN WASTE, MANAGEMENT OF WATER, PRIVATE WATER SUPPLY, WATER FEES, RURAL VILLAGES, POTABLE WATER SUPPLY, PUBLIC WATER UTILITY, COST RECOVERY, WASHING, TURBIDITY, WATER SUPPLY SERVICES, WELL WATER, DRINKING WATER SUPPLY, WATER SECTOR, WATER SUPPLY SYSTEM, SEEPAGE, TARIFF REGULATION, PIPE, PRIVATE PARTICIPATION, OPERATIONAL FUNCTIONS, DOMESTIC WATER, GROUNDWATER, INVESTMENT PLANNING, RESPONSIBILITY FOR WATER, ENGINEERING, DOMESTIC WATER USE, WATER STORAGE, LOCAL ENTREPRENEURS, MANGANESE, RAINWATER, MANAGEMENT OF WATER SUPPLY SERVICES, SHALLOW WELLS, OPERATIONAL COSTS, LOW INCOME CUSTOMERS, WATER NEEDS, IRRIGATION, SALINITY, DUG WELLS, WATER SUPPLY DEMAND, WATER SALES, SMALL RURAL VILLAGES, IRON, OPERATION OF WATER SUPPLY, PUBLIC COMPANY, ALUMINUM, DRINKING WATER QUALITY, FINANCIAL VIABILITY, MANAGEMENT OF WATER SUPPLY, REGULATORY FRAMEWORK, WATER SUPPLIERS, ACCESS TO SERVICES, DRILLED WELLS, COLIFORM BACTERIA, LARGER TOWNS, WATER SYSTEMS, HOUSEHOLDS, PUBLIC HEALTH, INVESTMENT COSTS, POTABLE WATER, RIVER WATER, METERING, LOCAL SERVICES, SERVICE PROVISION, OPERATIONAL ASPECTS, URBAN WATER, RURAL WATER, METEOROLOGY, HOME WATER SUPPLY, PRESSURE, WATER SERVICE, WATER SUPPLY PROJECTS, LOCAL AUTHORITIES, PIPED WATER, PRIVATE PARTICIPATION IN WATER, SMALL TOWN WATER, WATER PRESSURE, URBAN WATER SUPPLY, MARSH, WATER LOSS, WATER UTILITIES, COMMUNITY WELLS, WATER QUALITY, WATER SUPPLY SYSTEMS, WATER SUPPLY, TARIFF SETTING, WATER USE, PRIVATE OPERATORS, PROFIT MARGIN, SANITATION INFRASTRUCTURE, PONDS, ACCESS TO WATER, COLLECTION SYSTEMS, LEAK DETECTION, POPULATION DENSITY, SMALL TOWN, WATER RESOURCES, URBAN AREAS, SMALL TOWNS, LAUNDRY, LOCAL STAKEHOLDERS
Abstract

The involvement of the rural private sector in water supply in Cambodia is unique to the country. The presence of this private sector allows other entities to respond to new demands from people living in the larger villages for household water supply, which the State is not yet able to address. These entrepreneurs operate on a merchant basis, lacking an institutional structure which is still being created. Their business is most often based on pushcart delivering water barrels at the house of villagers or more recently on small piped networks usually distributing raw surface water. Service is rough; the water quality is uncertain, but the users are satisfied with this service, because for them, it constitutes another alternative to the already considerable choice of water supplies available-ponds, wells, boreholes, and rivers. Their demands focus more on a practical objective (a supply in the household) than on a sanitary one, even if surveys show that villagers have a good understanding of health risks associated with water. Through the implementation of 14 small scale water supply systems, the goal was to enhance a qualitative improvement of the water service in some Cambodian small towns through the transformation of rough and informal merchant services to a basic water service supplying drinking water to an extended population under a formal institutional arrangement. The MIREP (Mini Reseaux d'Eau Potable - Small Scale Piped Water Supply System) program, launched in 2001 to transform these very basic initiatives into basic services, began as a pilot project supporting one entrepreneur in the implementation of a small piped water system. In order to move forward, the MIREP program made a choice, in particular linked to its proximity to the Ministry of rural development, to assist the nascent involvement of communes in decentralization, to strengthen provincial power through the process of decentralization, and to respect the cultural heritage of those who devised and financed the project.

Published
2010

5. Promoting Transparency, Integrity and Accountability in the Water and Sanitation Sector in Uganda

Author

Jacobson, Maria, Mutono, Sam, Nielsen, Erik, O'Leary, Donal, and Rop, Rosemary

Subjects
WATER CONSUMPTION, WATER UTILITY, CONNECTIONS POLICY, WATER REGULATION, CONTRACT AWARD, DECISION-MAKING, WATER OPERATORS, PERSONAL GAIN, CHANNEL, CONTRACT MANAGEMENT, SEWERAGE SERVICE, BEST PRACTICE, RURAL WATER SUPPLY, WATER SUPPLY FACILITIES, LARGE TOWNS, NATIONAL LEVEL, CIVIL SOCIETY, GRAND´ CORRUPTION, INSTITUTIONAL WEAKNESSES, BRIBE, NATIONS, RESOURCE ALLOCATION, SEWERAGE CORPORATION, WATER AUTHORITIES, LOCAL PRIVATE SECTOR, WATER USER COMMITTEES, INSTITUTIONAL FRAMEWORK, PUBLIC PROCUREMENT, CONSTITUTION, INTEGRITY, WATER POLICY, ASSETS, PROCUREMENT, CONFLICTS OF INTEREST, BRIBES, REPRESENTATIVES, SANCTIONS, WATER POINTS, TRANSPARENCY, SERVICE DELIVERY, WATER RESOURCES MANAGEMENT, WATER USER, CORRUPT, ADEQUATE SANITATION, MEDIA, UTILITY STAFF, AFFLUENT, CORPORATE GOVERNANCE, PROVISION OF WATER SUPPLY, SANITATION SECTOR, CORRUPTION ACT, GOVERNMENT ACTION, NATIONAL GOVERNMENTS, SERVICE PROVIDER, LOCAL LEVEL INSTITUTIONS, GOVERNMENT STRATEGY, WATER SERVICES, BRIBERY, FIGHT AGAINST CORRUPTION, PUBLIC SECTOR, LOCAL GOVERNMENT CAPACITY, CLEAN WATER, MINISTER, ANTI CORRUPTION, PROSECUTION, GOVERNMENT AGENCIES, WATER SECTOR, PETTY CORRUPTION, CORRUPTION PERCEPTION, AUTHORITY, AUDITOR, SANITATION FACILITIES, WATER SERVICE PROVIDERS, ANTICORRUPTION STRATEGIES, NATIONAL INTEGRITY, MINISTRY OF FINANCE, DECISION-MAKERS, ZERO TOLERANCE, ACCESS TO SAFE WATER, CIVIL SOCIETY ORGANIZATIONS, POLITICAL INTERFERENCE, CITIZENS, SANITATION SERVICES, ANTICORRUPTION PLANS, CORRUPT PRACTICES, WATER DEVELOPMENT, CORRUPTION PERCEPTION INDEX, WATER PROJECTS, ACCOUNTING, CODES OF CONDUCT, SAFE WATER, ACCESS TO INFORMATION, SEWERAGE COMPANY, LOCAL GOVERNMENT, REGULATORY AGENCY, WATER SUPPLIERS, LOCAL GOVERNMENTS, PERFORMANCE CONTRACTS, UTILITY POLICY, HOUSEHOLDS, CONFIDENCE, INITIATIVE, GOOD GOVERNANCE, SERVICE PROVISION, HUMAN RESOURCES, URBAN WATER, RURAL WATER, PROVISION OF WATER, PUBLIC OFFICIALS, WATER FACILITIES, ANTI-CORRUPTION STRATEGY, EXECUTION, LEGISLATION, POOR GOVERNANCE, UTILITIES, WATER SERVICE, ANTI-CORRUPTION ACTIONS, COMPLAINTS, ANTI-CORRUPTION, GOVERNMENT SERVICES, ABUSE, WATER PROVIDERS, ANTICORRUPTION, CORRUPTION, POLITICIANS, WATER SUPPLY, SEWER SYSTEM, PRIVATE OPERATORS, BIDDING, FINANCIAL SUPPORT, WATER AFFAIRS, CIVIL SOCIETY ORGANISATIONS, WATER RESOURCES, URBAN AREAS, ALLOCATION OF WATER, LEADERSHIP, SMALL TOWNS, GOVERNMENT OFFICIALS, ACCOUNTABILITY, ETHICS
Abstract

Uganda has placed the fight against corruption high on the development agenda by establishing a range of anti-corruption institutions and strategies. The Uganda third National Integrity Survey, released in 2008 by the Inspectorate of Government, recommended that if Uganda was to make real progress in tackling corruption nationwide, individual sectors would need to undertake sector-specific studies to identify best practice and facilitate scaling-up of anti-corruption efforts. In that year, the good governance sub-sector working group, chaired by the Ministry of Water and Environment, commissioned a water integrity study to establish how citizens in both rural and urban areas contractors, private operators, local government officials and staff from the main water utility experience integrity in the provision of water services. The study would also facilitate development of an updated action plan to address integrity risks. This note describes the key ingredients to putting in place a nationwide good governance action plan in Uganda's water sector, the challenges to be overcome and lessons learned to date. The implications for practice are discussed from the perspectives of policy makers, regulators and ombudsmen, development partners, water service providers and civil society actors. This provides guidance for the replication of best practice by stakeholders in other countries and sectors.

Published
2010

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