Search

The aim of this paper is to analyze the processes and practices of management of internal logistics costs of Brazilian furniture company. It is a study of a single case and with qualitative approach. Data were collected in the third quarter of 2013, with interviews with company managers, document review and on-site observation. Data analysis was supported by the Software Sphinx. The findings indicate that among the processes of internal logistics management the one that generates more costs is transport, but when the retail stock is poorly managed, it generates incremental burden of opportunity cost. There is partial consistency of practices of the logistics process in relation to the literature on logistics activities and strategic management practices costs. [ABSTRACT FROM AUTHOR]