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Research background: Green logistics has become a focal point of interest for researchers and practitioners across diverse sectors, including operations, logistics, and supply chain management, over the past two decades. As global sustainability pressures intensify, the significance of green logistics continues to rise, driving a surge in empirical studies aimed at uncovering its far-reaching organizational impacts. Purpose of the article: This empirical study seeks to bridge a gap in the literature by consolidating key organizational elements that have not been collectively explored. At the core of this research is an original conceptual framework, meticulously developed and validated through a comprehensive empirical survey. The framework captures nine distinct factors, grouped into three critical dimensions: (a) drivers of green logistics practices, (b) the implementation of green logistics practices, and (c) firm performance as measured by the outcomes of these practices. Notably, four factors -- customer pressure, economic pressure, environmental regulatory pressure, and government support -- act as independent variables, while green logistics practices serve as both an independent and dependent factor. The dependent variables span four key aspects of firm performance: operational performance, financial performance, market performance, and social reputation. More explicitly, the aim of this study is to explore the key drivers and outcomes of green logistics practices, focusing on how factors like regulatory pressures and customer demands influence their adoption, and how these practices impact different measures of firm performance. Methods: The conceptual framework introduced in this study, organized across three dimensions, represents a novel approach that has been scarcely explored in the existing literature. To evaluate this framework, a newly developed, structured questionnaire was distributed to a carefully selected sample of Greek manufacturing companies. Respondents, including supply chain managers, operations managers, and chief executive officers, were chosen for their specialized knowledge and strategic insights. The empirical data were rigorously analysed using Structural Equation Modeling (SEM), a robust and well-established multivariate technique. This study is grounded in primary data, it is explanatory in nature as it examines cause-and-effect relationships, it is deductive as it tests (eight) research hypotheses, and quantitative through its statistical analysis of data gathered via a structured research instrument. Findings & value added: This study contributes significant empirical insights into the implementation and impact of green logistics practices within supply chain management. Unlike previous studies, it consolidates critical organizational elements into a comprehensive framework that reveals the influence of regulatory, economic, and customer pressures on green logistics adoption. The empirical results demonstrate that environmental regulatory pressure is the strongest driver of green logistics, underscoring the importance of regulatory compliance in shaping sustainable practices. This finding is particularly relevant, as stricter environmental regulations are expected in the coming years, making it timely and impactful for both academics and practitioners. The research also highlights the tangible benefits of green logistics practices on operational, financial, and market performance, as well as social reputation. This multi-dimensional approach offers more depth into the current body of research, indicating how green logistics practices can align with broader sustainability goals, while also enhancing business competitiveness. The value added of this study lies in the integration of three sets of factors, proposing a framework that can be used by future empirical research and business executives in the future. Finally, this empirical research offers practical guidance for state policymakers that aim to promote the adoption of green logistics and maximise their positive impact for business and society. Its findings suggest that enhancing the regulatory framework and, at the same time, offering better access to government support can really enhance the adoption of green logistics. [ABSTRACT FROM AUTHOR]

Purpose: During the previous two decades, "Green Supply Chain Management" (GSCM) has been gaining the attention of researchers and practitioners from various fields (e.g. operations, logistics and supply chain management). Its significance is constantly growing, and various studies are conducted in order to capture its overall organizational contribution. The present study attempts to bring together various organizational aspects that have never been collectively investigated before in the relevant literature. Under that rationale, a robust conceptual framework is developed and empirically tested. This framework includes 17 factors that are classified in three dimensions: (1) drivers of GSCM practices, (2) GSCM practices and (3) firm performance (GSCM outcomes). Design/methodology/approach: The examination of the proposed conceptual framework was performed using a newly developed structured questionnaire that was distributed to a sample of Greek manufacturing organizations. Supply Chain managers and Chief Executive Officers (CEOs) were used as key respondents, due to their knowledge and experience. After the completion of the three-month research period (last quarter of 2019), 292 useable questionnaires were returned. The empirical data were analyzed using the "Structural Equation Modeling" technique. The study is empirical (based on primary data), explanatory (examines cause and effect relationships), deductive (tests research hypotheses) and quantitative (includes the analysis of quantitative data collected with the use of a structured questionnaire). Findings: Empirical results point out that internal environmental management, green innovative practices and environmental proactivity are GSCM practices with the most significant impact on firm performance. Moreover, the mediating role of GSCM practices in the relationship between GSCM drivers and firm performance is also highlighted. Finally, it was found that GSCM practices can explain 35% of the variance in firm performance and the drivers of GSCM practices can explain 78% of the variance of these practices. Originality/value: The proposed three-dimensional conceptual framework of this empirical study and its underlining rationale has rarely been adopted in the relevant literature. Moreover, the study investigates which GSCM practices have an impact on firm performance, thus offering value to practitioners of the field. Also, it is one of the few similar studies that have been conducted on a European country. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of the present empirical study is to examine the factors that have an impact on the turnover intention of European employees, with an emphasis on the mediating role of working conditions. Design/Methodology/Approach: This study follows a quantitative approach. An original conceptual framework (research model) has been developed and empirically tested, using primary data collected from employees in five different European countries. Findings: The study, among others, underlines the huge impact of employee commitment and job satisfaction on increasing the intention of employees to stay in the same company, while it also highlights the mechanism that impacts employee retention. Practical Implications: The study suggests that companies should built supportive working relationships, good organizational climate, and develop supportive HR practices. Retention can be indirectly influenced by focusing on the overall conditions of the workplace (e.g., work environment, supervisor support) and on HR initiatives (e.g., career opportunities). Originality/value: The proposed conceptual framework synthesizes the finding of numerous previous studies, offering a holistic approach that can enhance the understanding about the issue of employee retention. It categorizes the antecedents of retention in three dimensions; tangible, intangible and strategic. Finally, the present study collects empirical data from five European countries, an approach rarely adopted in the existing literature. [ABSTRACT FROM AUTHOR]

Background and Objectives: This study attempts to (a) identify the main quality indicators that affect "service quality" and (b) examine the effect of "patient satisfaction" on patient "revisiting intentions." Methods: The sample includes patients of 2 hospitals, 1 urban and 1 provincial. The comparative analysis of 2 emergency departments (EDs) with different characteristics aims at understanding their diverse problems and their specific needs from a patient point of view. Empirical data were collected in the fall of 2015. Three hundred questionnaires were distributed in person. A total of 169 valid questionnaires, 80 from hospital A and 89 from hospital B, were returned, with a response rate of 56.3%. Results: The Structural Equation Modeling technique revealed that overall satisfaction is strongly influenced by "perceived service quality" (β = .79), while it positively affects patient "behavioral intentions (β = .39). Also, "perceived waiting time" proved to have a more intense impact on "perceived service quality" (β = -.59), rather than on "perceived technical and functional quality" (β = .18). Moreover, it was determined that patients visiting the urban ED pay more attention in waiting times, while patients visiting the provincial ED care about receiving both quality and timely health care services. Overall, the study provides insight about the main factors affecting "perceived service quality" and "overall satisfaction." These factors fall into 2 distinct categories: "perceived technical and functional quality" and "perceived waiting time." Conclusions: The study concludes that "overall satisfaction" acts as a mediator between "perceived service quality" and patient "behavioral intentions," while "perceived waiting time" is the most significant indicator of service quality and the most crucial predictor of ED patient satisfaction. Moreover, it offers empirical evidence concerning the differences in the way patients rate the services offered by a hospital, based on the hospital size and the region it is located (urban or provincial). [ABSTRACT FROM AUTHOR]

Purpose – Nowadays, small and medium enterprises (SMEs) are incrementally using e-business tools in order to compete in an extremely hostile market and gain global access. The importance of e-business adoption for the economic success and survival of SMEs creates a very interesting field of research. The purpose of this paper is to develop and empirically test a conceptual framework that investigates the factors affecting the e-business adoption decision in SMEs. Design/methodology/approach – The examination of the proposed conceptual framework was made with the use of a newly developed structured questionnaire that was distributed to a group of Greek SMEs. The questionnaire was distributed to 600 companies, while 161 usable questionnaires were finally returned. exploratory factor analysis, confirmatory factor analysis, linear regression methods and the structural equation modelling (SEM) technique were used to test the research hypotheses. Findings – The proposed model explains 71 per cent of the variance of e-business adoption, with firm size, firm scope, IT infrastructure and internet skills being the most important e-business adoption drivers (with firm size being the most significant). On the other hand, CEOs knowledge, adoption cost, and competitive pressure do not seem to play an important role in the e-business adoption decision. Research limitations/implications – A limitation stemming from the implemented methodology is the use of self report scales to measure the constructs of the proposed model. Moreover, the present paper lacks a longitudinal approach, since it is cross-sectional and provides a static picture of e-business adoption. Practical implications – The paper makes an effort in order to point out areas that companies should emphasise in order to successfully adopt e-business and, therefore, harvest its potential benefits. Certain practical implications are offered in the final part of the paper. Originality/value – First, the present study places SMEs in the centre of its attention, while the contemporary research mostly examines the implementation of e-business practices in large organisations. Second, the present study proposes a three-dimensional conceptual framework, including technological, organisational and environmental context. Such a multidimensional approach has randomly been explored in the existing literature. Third, the results of the study may be generalised in other developed countries with similar economic realities and yield interesting outcomes for practitioners in these countries. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to examine the relationship between consumer perceptions about large companies and behavioral intention toward buying products from these companies. It is hypothesized that the better the perceptions, the higher the behavioral intention. Corporate social responsibility (CSR) policies are proposed as the perfect tool to improve consumer perceptions and, hence, increase the customer base of large organizations. Such an approach has randomly been explored in the existing literature, making the examination of the proposed conceptual framework of the study an interesting research topic. Design/methodology/approach – The proposed conceptual framework was tested on a sample of Greek consumers. The final sample consisted of 454 adult consumers. The reliability and the validity of the newly developed questionnaire were thoroughly examined. Empirical data were analyzed using the “Structural Equation Modeling” technique. Findings – The results of the quantitative research highlighted the negative perceptions of Greek consumers toward large companies but, at the same time, revealed the statistically significant positive effect of certain dimensions of consumer perceptions on behavioral intention. In more detail, “interest toward community and employees” and “contribution to economic prosperity” seem to enhance behavioral intention, with the first being the most important factor. Research limitations/implications – A limitation stemming from the implemented methodology is the use of self-report scales to measure the constructs of the proposed model. Moreover, as the measurement of consumer perceptions has never been attempted in the existing literature, the items used to measure this construct were created after an extensive review of theoretical papers, failing to incorporate scales that have been already tested for their reliability. Practical implications – Using the findings of the empirical analysis as guiding lights, the present study proposes certain measures for large organizations. Highly proposed policies are offered in the final part of the paper. These policies are connected with enhancing the perceived interest of the company toward its community and employees. Originality/value – The present paper proposes a conceptual framework that examines CSR under a context that has been randomly examined before. It goes beyond theoretical principles and approaches issues that are vital for large organizations. Moreover, the results of the study may be generalized in other developed countries with similar economic realities (e.g. Spain, Italy, Portugal and Ireland). [ABSTRACT FROM AUTHOR]

Purpose -- The present study aims to investigate the impact of organizational capabilities in the successful implementation of e-business. More specifically, the study proposes a three-dimensional conceptual framework, including "organizational learning capabilities", "knowledge management capabilities" and "organizational readiness". Such a multidimensional approach has randomly been explored in the existing literature, making the examination of the proposed conceptual framework an interesting research topic. Design/methodology/approach -- The proposed conceptual framework was tested on a sample of Greek companies with an online involvement. Information System executives were used as key respondents. The final sample consisted of 213 companies. The reliability and the validity of the newly developed questionnaire were thoroughly examined. Empirical data were analyzed using the "structural equation modeling" technique. Findings -- The results of the study reveal that "training availability", "knowledge level" and "knowledge sharing" are the most significant factors for successfully implementing e-business. Moreover, "firm size" seems to be another important determinant. On the other hand, "technical expertise", "knowledge accumulation" and "knowledge application" were not found to have a statistically significant impact on the implementation of e-business. Research limitations/implications -- A limitation stemming from the implemented methodology is the use of self-report scales to measure the constructs of the proposed model. Moreover, the present paper lacks a longitudinal approach, as it is cross-sectional and provides a static picture of e-business implementation. Practical implications -- The paper makes an analytical effort to point out areas that companies should emphasize to successfully implement e-business and, therefore, harvest its potential benefits. Certain practical implications are offered in the final part of the paper. Originality/value -- The paper proposes an enhanced conceptual framework that examines vital issues concerning the successful implementation of e-business, thus providing valuable outcomes for decision-makers and academics. Moreover, the results of the study may be generalized in other developed countries whose economy faces similar significant challenges as Greece (e.g. Spain, Italy, Portugal, Ireland, etc.). [ABSTRACT FROM AUTHOR]