1. Burnout and workplace dehumanization at the supermarket: A field study during the <scp>COVID</scp> ‐19 outbreak in Italy
- Author
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Chiara Volpato, Cristina Baldissarri, Roberta Rosa Valtorta, Valtorta, R, Baldissarri, C, and Volpato, C
- Subjects
Social psychology (sociology) ,burnout ,Sociology and Political Science ,Social Psychology ,Download ,media_common.quotation_subject ,supermarket staff ,COVID-19 ,Sample (statistics) ,Burnout ,Disease cluster ,Dehumanization ,Cynicism ,Perception ,dehumanization ,Psychology ,Social psychology ,media_common - Abstract
This study explores the psychological effects of the COVID‐19 emergency on workers employed in the supermarket sector by analysing their levels of burnout and the relationship between the burnout syndrome and employees' workplace experiences. A sample of 422 Italian workers answered a survey addressing the burnout dimensions (i.e., exhaustion, cynicism, and professional inefficacy) along with perceived organizational factors and dehumanizing representations. Results showed that 32% of the respondents had symptoms of severe burnout, and 41% had symptoms of exhaustion and cynicism. More specifically, through cluster analysis, four burnout profiles were identified: “burnout” (high on all three dimensions), “engagement” (low on all three dimensions), “overextended” (high on exhaustion), and “disengaged” (moderate on exhaustion and cynicism). Each cluster showed a different pattern of correlates with the organizational and dehumanizing perceptions. Our findings contribute to the knowledge gaps of burnout and workplace experiences by providing insights into the ongoing health emergency among supermarket clerks. Please refer to the Supplementary Material section to find this article's Community and Social Impact Statement. [ FROM AUTHOR] Copyright of Journal of Community & Applied Social Psychology is the property of John Wiley & Sons, Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)
- Published
- 2021
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