5 results on '"Rapaccini, Mario"'
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2. Service development for product services : a maturity model and a field research
3. Linking the role of the Product-Service provider to the customer’s expectation: evidences from the Italian market
4. After-sales service and network configuration stratgies: a preliminary profiling and assessment of determinants
5. L'organizzazione del servizio post-vendita: ipotesi di ricerca e casi di studio
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