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AbstractMicro-enterprises (MEs) are important players in job creation and global economic development. However, in developing countries, most fail to realise their growth potential due to challenges that include informality and a lack of quality human capital. The internet, by increasing information flows and reducing transaction costs, can help MEs to develop. This study assesses the effect of the internet on MEs’ performance in the service sector in Togo, using a large sample of 23,542 observations from the latest General Census of Businesses (RGE, 2017–2018), and exposes related channels and mechanisms. We find that MEs that adopt and use the internet are more productive than those that do not. This result remains robust to different regression methods such as instrumental variables and treatment-effects estimations. Complementary analyses show the positive effect of internet channels through applications such as e-mail, websites and e-business. We also find evidence that MEs with a Fixed internet connection perform better than those with a Mobile internet connection. Our investigations also yield interesting results regarding Togolese regions, service sub-sectors, managers’ characteristics and MEs’ status. This article thus highlights the need to promote digital development to enhance MEs’ performance in Togo. [ABSTRACT FROM AUTHOR]

The imperative need of this hour is to measure the influence of high-performance work system (HPWS) research and comprehend its patterns as HPWS became more prevalent in service- oriented businesses. Underscoring this, authors aim to shed light on the publication trends and set the future research schema in the arena of HPWS with special reference to the service sector context. The study adopts a bibliometric approach as authors intend to identify and analyse the research breadth of HPWS research in the service context across the world, so that a statistical and analytical comprehensive overview of the research and suggestions for future directions can be provided. A portfolio of 262 articles was extracted from the Scopus database and various bibliometric techniques were used to analyse the collected research articles using "R" programming with biblioshiny web interface. The bibliometric results revealed the dynamics of research trends in HPWS service context studies, the most influential publications, authors, sources, the most productive countries, and affiliations. The citation analysis revealed the most cited scientific publications, and the countries from which most citations were received. Likewise, the thematic analysis revealed the underlying themes and patterns of HPWS service context studies that emerged with time. In such ways, this study contributes to the literature by depicting the intellectual landscape of HPWS research in the service context, that will be useful to the researchers, academicians, practitioners, policy makers and funding agencies. [ABSTRACT FROM AUTHOR]

Despite its high share in national energy demand, the tertiary sector is an undifferentiated residual in the energy balances of most countries. To develop effective policy measures for enhancing energy efficiency, policymakers need a sound understanding of how the energy demand is structured. To date, only a few studies assess energy demand in the tertiary sector quantitatively. This paper aims to close this gap by introducing an integrated model that transparently breaks down the energy demand according to statistical subsectors, energy carriers and end-uses. The model combines a technology-based bottom-up with a top-down approach and applies it to a case study on Germany based on survey data from companies. Model validity is analyzed using a set of indicators. The results for Germany show that the model is consistent with the national energy balance showing an aggregate deviation of only 1%. The results for 2019 indicate that electricity demand in Germany's tertiary sector is dominated by lighting (35%), information and communication technologies (33%) and the provision of mechanical energy (9%), while fuel demand is mainly due to space heating (78%), followed by mechanical energy (15%). [ABSTRACT FROM AUTHOR]

Purpose: We aim to analyze the capital structure heterogeneity for manufacturing and service sector firms. Additionally, we analyze the impact of the COVID-19 pandemic on the leverage adjustments of corporate firms. Design/methodology/approach: This study applies the two-step system generalized method of moments (system-GMM) and panel data of 1,115 manufacturing and 482 service sector firms listed with the Bombay Stock Exchange (S&P BSE) from 2010 to 2023. We developed and analyzed three models. Model 1 analyzes the leverage determinants and speed of adjustment (SOA) for the manufacturing and service sectors. Model 2 evaluates the leverage SOA for various sub-sectors, and Model 3 analyzes the impact of the COVID-19 pandemic on the leverage SOA. Findings: This study suggests the three following. First, the direction of leverage determinants suggests that manufacturing firms are highly tangible. In contrast, service sector firms are high-growth firms and recorded a higher SOA (12.01%) than manufacturing (9.09%). Second, analyzing the leverage heterogeneity, we found that SOA varies across the sub-sectors. For manufacturing, food and beverage sub-sector recorded the highest SOA (12.58%), while consumer durables reported the lowest (6.38%). Communication recorded the highest (24.15%) for services, while industrial services recorded the lowest (11.18%). Third, firms across sectors and sub-sectors increased their SOA during COVID-19 pandemic. Research limitations/implications: This in-depth analysis of leverage heterogeneity for different sectors and subsectors will assist policymakers, corporate managers and other stakeholders in making agile financial decisions. Originality/value: The analysis of leverage heterogeneity for the manufacturing and service sector from the emerging Indian economy marks a novel contribution to existing literature. [ABSTRACT FROM AUTHOR]

Purpose: This paper aims to analyse the pattern of structural transformation and productivity growth of 15 major Indian states at a ten-sector level of disaggregation from 1983 to 2017. Design/methodology/approach: The analysis has been carried over in a ten-sector disaggregated level through construction of the labour and output data from various micro data sets. Findings: The majority of Indian states have bypassed the stage of industrialization, wherein labour previously engaged in agriculture has transitioned directly into the modern services sector while skipping the manufacturing. There are no sign of convergence of sectoral productivities and the heterogeneity among Indian states persists throughout the time period. The growth performance of states are not positively associated with the movement of labour across sectors as measured by the structural transformation index (STI). This goes against the narrative that structural transformation help reduce the misallocation of factors. Despite an increase in educational attainment of workers across all sectors, more than one-third of agricultural workers still remain either illiterate or lack formal schooling. Among sectors, construction (C) and trade, hotels and restaurants (THR) have absorbed the majority of workers who have left agricultural jobs. Finance, insurance, real estate and business services (FIRB), electricity, gas and water supply (EGWS) and mining and quarrying (MQ) are the three sectors that have seen significant gains in labour productivity during the study period. Originality/value: To the best of the authors' knowledge, this is the first attempt to analyse structural change and productivity growth in the Indian economy using Indian states as critical geographical marker. The results are new and add value to the literature. [ABSTRACT FROM AUTHOR]

Two important aspects of service sector growth in India in the post-1991 reform period from the demand side have been identified in the literature. Ghose (2015) suggests that the rapid service demand expansion has been driven by the rich, who have disproportionately benefited from the information and communication technology (ICT)-based service boom. Basu and Das (2017) argue that service spending by the poorer section also rose, and the service demand expansion is partly a result of the coercive nature of privatised service expansion. This article examines these two critical aspects in greater detail using the National Sample Survey Organisation (NSSO) consumer expenditure surveys from 1993–94, 2004–05 and 2011–12. The article finds clear evidence to show that the service expenditure in India was dominated by the top 20% of Indian households. Even as bottom 20% devoted larger household budget share to services over time, their share in aggregate service expenditure remained marginal. State per capita income, servicification of output, social expenditure by the government, urbanisation and changing nature of the economy post liberalisation are found to be important factors associated with variation in household service expenditure share across quintile classes. The relationships of these factors with service expenditure share differ across expenditure quintiles. Further, service expenditure elasticity estimates by decile classes indicate more than unit elasticity for various services over time, depicting non-saturating demand for services. The decile-wide rise in demand for services during this period, especially for the poorer households, is possibly due to a complex mechanism involving necessity, aspirations and enhanced access to new services and may not fit into the binary of discretion versus involuntary spending. JEL Codes: O1, L16, L80, D30, D12 [ABSTRACT FROM AUTHOR]

This study investigates the relationship between entrepreneurial culture and innovative work behaviour of the employees in Indian service sector organisations. Based on responses collected from 203 Indian service sector employees, the study examines the impact of the factors constituting entrepreneurial culture, namely, management support, work discretion/ autonomy, rewards, time availability and organisational boundaries on their innovative work behaviour. Multiple regression analysis has been used to study this relationship. The results show that work discretion, time availability and reward/reinforcement had a significant positive impact on innovative work behaviour. On the other hand, management support and organisational boundaries did not significantly affect innovative work behaviour. This study assists managers in understanding the factors which are the facilitators and inhibitors of innovative work behaviour among employees. [ABSTRACT FROM AUTHOR]

Purpose: The present study, by using signaling perspective aims to investigate short-term valuation impact of rebranding announcements (with name change) on stock performance of 160 service firms listed on NSE NIFTY-500 over the period of 2000–2019. Design/methodology/approach: An event study methodology is used to estimate the cumulative abnormal returns (CARs) and its statistical significance is tested with both parametric and non-parametric test-statistics. Separate analysis has been conducted for firms with "major vs minor" and "restructuring vs non-restructuring" name change. Findings: Findings of the study suggest that rebranding decisions are negatively associated with abnormal returns around the announcement period indicating strong disapproval of name change event. In addition, investors formed strong adverse opinion for major name change firms as compared to minor name change firms. Further, restructured name change sample document larger negative drift than non-restructured sample. Practical implications: Findings offer substantial repercussions for shareholders who can make informed judgments about name change as a signal of reinventing brand identity. Managers should announce detailed rationale behind name change decision to market for enhancing corporate reputation. Originality/value: This study contributes to marketing-finance interface literature and is first to examine market reaction to name change of Indian service firms and moreover, made a distinction between major vs minor and restructured vs non-restructured name change events for these firms. [ABSTRACT FROM AUTHOR]

This study was conducted to explore barriers to ABC adoption in the Tanzanian manufacturing and service sectors, notwithstanding its superiority over the traditional costing system. It went further to suggest solutions to such barriers by evaluating the mediating role of behavioral preferences on the causal relationship between the innovation attributes composite and ABC adoption. Based on the cross-sectional survey design, primary data were collected from a sample of 188 companies located in the Dar es Salaam, Arusha and Dodoma regions. Partial least squares structural equation modeling (PLS-SEM) revealed that none of the behavioral preferences positively mediated the causal relationship between the innovation attributes composite and ABC adoption at level 1. At level 2, the findings show that, it was the mediating effect by the perceived usefulness (p = 0. 0 0 1 ,  β = 0. 2 3 8) only that was statistically significant. With the exception of the perceived ease of use, the mediating effects by perceived usefulness (p = 0. 0 0 9 ,  β = 0. 0 1 8) and normative beliefs (p = 0. 0 4 5 ,  β = 0. 0 1 6) were further confirmed to be statistically significant at level 3 of adoption. Moreover, the mediating effects by the perceived ease of use (p = 0. 0 3 9 ,  β = 0. 1 2 3) and normative beliefs (p = 0. 0 0 5 ,  β = 0. 1 1 5) were found to be statistically significant at level 4 of adoption. At the highest level 5 of ABC adoption, it was the normative belief (p < 0. 0 0 1 ,  β = 0. 2 2 1) only that positively mediated the causal relationship between the innovation attributes composite and ABC adoption. [ABSTRACT FROM AUTHOR]

The paper documents the role of skill training centres in Bengaluru, India, in the production of a peripatetic and precarious workforce for India's new service economy. It describes how semi-educated youth from disadvantaged rural backgrounds are recruited for short-term training courses, which are promoted as a route to economic mobility, but are then placed in undesirable low-end and low-paid urban service jobs. Because the employment offered rarely matches their expectations or aspirations, graduates of training programmes often quit within a few weeks, returning to their home villages or searching for other job opportunities. The findings of the study suggest that skill training centres, rather than fulfilling their expressed goals of lifting rural youth out of poverty, contribute to the creation of a footloose and insecure workforce – thus catering to the requirements of organised service industries rather than the needs of unemployed youth. The paper contributes to current debates on youth unemployment, skill development, and labour precarity in the Global South. [ABSTRACT FROM AUTHOR]

This article analyzes the relationship between the services sector and Ecuadorian economic growth using cointegration and causality econometric techniques from 1990-2018. The results indicate that services as a whole, particularly trade and transportation, positively impact economic growth in the long run. However, in the short term, services as a whole have a negative effect, which may be explained by the continuous deterioration of their productivity. Meanwhile, there is a causality effect ranging from trade to economic growth, and from GDP per capita to services as a whole and transportation. [ABSTRACT FROM AUTHOR]

Copyright of Revista El Directivo al Día is the property of Centro de Informacion y Gestion Tecnologica (CIGET) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Until 2005, service sector innovation had been a far less popular area of scholarly interest than studies on the industrial sector, the publication in 2005 of the methodological guidelines known as the Oslo Manual, in which it was noted that in addition to technological advancements in the economy, non-technological innovations might also be pursued in economic practice. Since then, although the popularity and dynamics of dedicated research have successively increased, this field of inquiry has not yet been sufficiently explored. Therefore, the aim of this study was to identify and assess the degree of homogeneity among EU countries in terms of innovation activity in the service sector. The hypothesis adopted for this study stated that there are countries within the EU that can be divided into clusters with respect to service sector innovation activity. Bearing in mind the objective and seeking to verify the hypothesis, this research used a critical review of literature, indicatororiented analysis as well as quantitative statistical methods, among others, while relying on the most up-to-date data from the Eurostat database on innovation activity (as of 5.07.2022). The objective was accomplished using fifteen indicators which describe the effects of innovation activity, which were classified into four groups: innovation activity, types of implemented innovations, types of product innovation, and types of business process innovation. The research proceeded in three stages: identification of groups (clusters) in the area of the surveyed European countries which demonstrated the homogeneity of analysed indicators using Ward's agglomerative clustering method; identification of significant differences between the defined groups for each indicator carried out, using Student's ttest; an assessment of the degree of homogeneity in the scope of the surveyed EU countries with respect to innovation activity in the service sector by means of the methods outlined above. On the basis of the conducted investigations and the adopted methodology, it may be concluded, first, that the service sectors of the surveyed EU countries can be divided into three homogeneous groups in terms of innovation activity. Second, the similarity within each group was confirmed by Levene's test, the results of which demonstrated homogeneity of variance for thirteen out of the fifteen analysed indicators. Thirdly, statistical analysis of the findings made it possible to identify significant differences between the defined groups of countries, with the exception of country clusters I and II with respect to three product innovation indicators, as well as country groups II and III relative to three business process innovation indicators, where no significant differences occurred. The conclusions from the study warrant confirmation of the baseline hypothesis, which assumed that the surveyed EU countries could be divided into clusters in terms of service sector innovation activity. The research and the analyses indicated that a homogeneous division of the surveyed EU countries into individual groups in terms of innovative activities in the service sector might offer a point of departure for further, in-depth analysis of the issues addressed in the study. Some of the compelling directions for future investigations include the determination of homogeneity and differences across the industries of the sector in question, as well as the creation of a ranking of countries in line with the analysed indicators. Approaching the issue in this manner will enable a detailed assessment of the innovation activity in the service sector and its internal structures, as well as provide grounds for validating the cluster division presented in this paper. [ABSTRACT FROM AUTHOR]

Objective: The article aims to verify profitability and its determinants in SME service firms. Research Design & Methods: We conducted a critical literature review and analysed empirical data based on a linear mixed model. The research sample comprises 1851 SMEs representing the service sector. Findings: An analysis of the determinants of SME profitability in the service sector indicates the significance of such factors as belonging to a given industry, debt levels, asset structure, company size, and financial liquidity. Implications & Recommendations: The financial success of SMEs in the service sector results mainly from belonging to a specific industry. The profitability of a business activity is determined by a given sector's internal competition, entry and exit barriers, technological advancement, and the structure of the market and business environment. Moreover, the profitability of SME service companies also depends on their size. On the other hand, such variables as indebtedness, asset structure, and financial liquidity negatively impact profitability. Contribution & Value Added: An analysis of SME profitability in the service sector is the first such undertaking in Eastern Europe. It is also true of the verification of profitability determinants in the service sector. The article also empirically verifies the profitability of different activities in the service sector. [ABSTRACT FROM AUTHOR]

Copyright of Revista Internacional de Ciencias Sociales Interdisciplinares is the property of Common Ground Research Networks and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This article explores the impact of disclosing social, environmental, and economic activities on the profitability of service sector companies listed on the Amman Stock Exchange. The study found that there is a positive relationship between social, environmental, and economic disclosure and profitability. Social disclosure was linked to fair service distribution and indirect employee support, environmental disclosure was associated with resource optimization and reduced pollution, and economic disclosure influenced pricing and product design. The study emphasizes the importance of equitable services, resource efficiency, and strategic economic disclosure. Additionally, the article discusses previous studies on the relationship between disclosure and profitability, the importance of accounting disclosure, and the concept of social responsibility disclosure. It concludes by mentioning the methodology and findings of a specific study, which found a significant effect of environmental and economic disclosure on profitability. The study recommends the development of a conceptual framework for disclosure and attention to disclosure methods and means. [Extracted from the article]

Purpose: Sustainability trends have changed the modus operandi in businesses even as the market environment becomes more socially conscious. However, relatively little research has been conducted on integrating social sustainability aspects with a focus on corporate social responsibility (CSR) into the selection of suppliers in the service sector, particularly the banking industry. In this paper, this study aims to propose a CSR decision support methodology to evaluate and prioritize socially responsible suppliers. Design/methodology/approach: A novel integrated decision support methodology composed of Shannon Entropy and TOmada de Decisão Interativa e Multicritério (TODIM) methods is introduced. The Shannon-Entropy approach is used to estimate CSR factor weights, and TODIM is used to rank the suppliers, with the process completed in a group decision setting. Findings: A Nigerian bank was used as a case study to test and show the usefulness of the CSR-based decision framework in evaluating and selecting socially responsible suppliers. The results show the topmost ranked suppliers that are recommended for future negotiations by the case (bank). The study will enable banks to select socially responsible suppliers, which could accelerate the attainment of sustainability objectives, protect their reputations and improve competitiveness. Originality/value: This study pioneers the application of a novel decision methodology based on Shannon Entropy and TODIM in selecting socially sustainable suppliers in the Banking sector of an African emerging economy-Nigeria. [ABSTRACT FROM AUTHOR]

Copyright of Marketing of Scientific & Research Organizations / Marketing Instytucji Naukowych i Badawczych is the property of Sciendo and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Service Industries Journal is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Emotional labor is a concept nown as conveying the emotions expected in accordance with the organizational structure of the people during the service and is associated with the variables related to adverse mental health. People have to perform some roles in their working lives as well as in their social lives. To ensure guest satisfaction and sustainability in this situation, institutions develop various behavioral patterns, especially for some employees in direct contact with the guest. These behavioral patterns, which have become the standards of institutions, aim to create a positive perception of guests. Therefore, employees adopt and apply various emotional labor attitudes in line with the teachings and demands that make up brand's corporate culture. Eployees of the service sector, which is a labor-intensive sector, cannot express their feelings, limit them, and as a result become alienated from themselves and the work, they do due to these teachings required by the brands. The situation mentioned above, directly and indirectly, affects the decrease in job satisfaction. This study aims to reveal the effects of the emotional labor of the personnel working in the chain food and beverage businesses in the hospitality sector on their job satisfaction. In addition, it is also aimed to determine to what extent the emotional labor and job satisfaction structures of the personnel working in chain food and beverage businesses in Turkey are in the hospitality sector and whether this measure differs according to the demographic characteristics of the employees. The study is based on the online survey results applied to the personnel working in chain food and beverage businesses operating in Turkey in 2022. According to the 402 questionnaires obtained from the research, a data set that strongly carries the elements of reliability and validity was formed. As a result of the data analysis, it was concluded that the emotional labor status of the personnel working in the chain restaurants has a significant effect on their job satisfaction. [ABSTRACT FROM AUTHOR]

Purpose: The success rate of Lean Six Sigma (LSS) in the service industries is dismally poor, and most organisations discontinue LSS initiatives prematurely. This paper aims to identify the LSS barriers (LSSBs) and analyse their interaction via a hierarchical model developed by using interpretive structural modelling (ISM) and Fuzzy Matriced Impacts Croise's Multiplication Appliqué à un Classement (MICMAC). These allow the LSS execution and implementation to be much more effective and avoid the high cost of implementation. Design/methodology/approach: A structural review of the literature and interviews with experts and professionals from the service industries in the UAE supplied data wherewith to identify LSSBs. Sixteen LSSBs were determined and analysed using ISM and the MICMAC approach to discover the strong drivers and highly dependent barriers. The Fuzzy set was included in the MICMAC analysis to obtain a more precise output and create an effective hierarchical model of the barriers. Findings: The research findings suggest that the top barriers to LSS implementation in service industries are lack of top management commitment, lack of customer focus, resistance to change management and lack of alignment between the LSS and organisational strategy. A deeper analysis using the Fuzzy-MICMAC approach categorises these barriers on the basis of their driving power and dependency. Research limitations/implications: The relationships between paired LSSBs were obtained through an experts' interpretations of limited numbers in one country. Conducting a large-scale survey with a more comprehensive demographic or deep focus in one service industry might deepen our understanding of the interactions of LSSBs and models. Practical implications: The developed ISM that model suggests that the dependencies and relationships among the barriers must be accurately determined so as to remove the collaborative effect of barriers on the implementation process is at the earliest opportunity. This would improve service companies' competitive advantage and profitability, drive out waste and reduce the cost associated with poor quality. Similarly, academicians may advocate ways in various issues can contribute to improve LSSBs for amended LSS implementation now that business services are booming in the fourth industrial revolution. Originality/value: The structural model was developed holistically on the basis of the inputs from practitioners and academicians to ensure its practical validity. Though the model has theoretical foundations, its practical applicability is a key factor in its development, so this approach was helpful for practitioner wanted to focus on removing the key dominant barriers and be able to deploy LSS concepts smoothly in service industries. The results support the proposition that top management is a crucial factor for LSS project implementation, whatever the complexity of the research methodology and the nature of the service industries. [ABSTRACT FROM AUTHOR]

At the intersection of digitization and sustainability, the current article explores the application of environmental, social, and corporate governance (ESG) in the service sector in India. The analysis draws on findings collected through questionnaires and interviews (mixed methods) with managers at middle, senior, and top levels of the hierarchy. The findings suggest that technology can both facilitate and hinder the sustainability effort; therefore, the implications on internal stakeholders, such as workers and managers, can be both positive and negative. Additionally, technologies that are taken for granted in certain parts of the world may be inappropriate in the Indian context. As a result, sustainability frameworks are implemented selectively rather than holistically. The adoption of an ESG framework has a largely positive impact on investors. While companies do not place much emphasis on employees' wellbeing and 'human rights', they still link ESG to 'Supply Chain Sustainability'. Contributing to the signaling theory, there is also evidence of firms' motivation to adopt ESG practices for the purposes of legitimacy and forming external stakeholders' perceptions. The current study is both timely and important due to the high interest in the application of tools facilitating sustainability performance. The study contributes to both the literature and practice, since it adds to our understanding concerning the challenges faced by firms in implementing ESG practices, whereas it also enables administrators to identify areas for the further development of sustainable practices. [ABSTRACT FROM AUTHOR]

Based on Social Comparison Theory, this study explores the impact of Relative Leader Member-Exchange Relationship (i.e. RLMX) on employee outcomes of organizational citizenship behaviour, turnover intention, and affective commitment via the mediating role of relative deprivation feeling. Furthermore, integrating research on self-construal, this study sets out to examine the moderating role of a key personal disposition; independent versus interdependent self-construal on the association between employee's RLMX perception and relative deprivation feeling. Results using multi-level analyses from employee – supervisor matched data (N = 271 employees and 65 supervisors) largely supported our hypotheses. This study expands the relational context within which the impact of RLMX perception unfolds beyond the dyad of leader and self, to the triad of leader, self, and co-workers; so that it offers significant theoretical and practical implications, particularly for service sector employees. [ABSTRACT FROM AUTHOR]

The path of exploring the high-quality development of the manufacturing industry has become one of the focus issues in China. In terms of experience, the impact of service sector growth on the quality of China's manufacturing industry is unclear. Therefore, institutional environment is incorporated in the research frame, and the Sys-GMM is used to estimate the relationship between them based on China's provincial panel data from 2010 to 2020. The main results showed that: (1) Both the service sector growth and institutional environment can improve the quality of manufacturing development, and they have a significant interaction. (2) The impact of service sector growth on the quality of manufacturing industry decreases in the eastern, central and western regions of China. The expansion of foreign direct investment in services cannot significantly improve the quality development in China's manufacturing, and there is no obvious interaction between SFDI and the institutional environment. However, the domestically funded service sector is the opposite. The main contribution of this paper is to empirically verify the impact of service sector growth on the quality of manufacturing development in China, and consider the differences in the impact of regional development of service sectors and the heterogeneity of investment subjects. In addition, from the perspective of system development, this article considers the influence of the institutional environment, so as to analyze the former's impact on the latter in more detail. [ABSTRACT FROM AUTHOR]

Copyright of Service Industries Journal is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The service sector in Uganda emerged prematurely as the leading driver of economic growth. This was before the country fully industrialised as described under the dual economic development model. Despite the enormous contribution of the service sector to economic growth in Uganda, an empirical analysis of its drivers is still in shortage. The main objective of this study is to examine the drivers of rapid growth in Uganda's service sector using an Autoregressive Distributed Lag (ARDL) model and a long annual time series spanning the period 1980-2020. The results of this study showed that the past level of service performance determines how the sector performs at present. Also, the Human Capital Index (HCI), Foreign Direct Investment (FDI) and Gross National Expenditure (GNE) significantly improve service sector growth in both the short run and long run. Also, if the service sector experiences a shock, the sector will adjust to its long-run equilibrium at an adjustment speed of 24.2%. The findings of this study, therefore, highlight the need for government to increase funding for human capital development through investing in the education and healthcare sectors. Further, the government should implement favourable trade policies aimed at attracting more FDI. Foreign investors should be provided free land and tax holidays. Given the important role that the service sector plays in Uganda's economy, a large share of GNE should be directed to the service sector to stimulate its performance. [ABSTRACT FROM AUTHOR]

Service sector development in China has increased the demand for energy and, potentially, carbon dioxide (CO2) emissions. However, there are no studies on decoupling and its determinants in China's service sector from the point of view of technology and efficiency. A decoupling indicator based on the extended Kaya identity and production decomposition analysis was innovatively adopted to examine the relationship between service CO2 emissions and economic growth. The results show that: (1) the decoupling state of China's service sector fluctuated from 2000 to 2008, was stable from 2008 to 2012 in the expansive coupling state, and finally stepped onto a stable state of weak decoupling from 2012 to 2019; and (2) during the sample period, the rapid expansion of the economy scale was the primary inhibiting factor for decoupling, while the decline in potential energy intensity and the progress in energy-saving technology effect was the key promoters. Furthermore, scenario analysis indicates that the possibility of decoupling energy growth from service CO2 emissions significantly relies on technological progress and efficiency improvements. China should focus on technology and efficiency, reduce energy intensity, and strengthen provincial cooperation to reduce service CO2 emissions. [ABSTRACT FROM AUTHOR]

Copyright of Iranian Journal of Information Processing & Management is the property of Iranian Information & Documentation Center (IRANDOC) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Panorama Económico (1870-2171) is the property of Economic Panorama Magazine / Revista Panorama Economico and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Purpose: The purpose of this paper is to determine the relationships between learning opportunities, person-organization fit, self-directedness career attitude and job hopping among generation Y employees in Malaysian small medium enterprise (SME) service sectors. Design/methodology/approach: Research data was gathered from a sample of 203 generation Y employees from SME service sectors in Malaysia. Partial least squares structural equation modelling is used to perform the data analysis in the present study. Findings: The results demonstrated that person-organization fit and self-directedness career attitude correlates significantly with job hopping among generation Y employees. However, there is no significant relationship between learning opportunities and job hopping. Research limitations/implications: This study provides an empirical framework for explaining the job hopping among generation Y employees in SME service based on the review of related careers. Originality/value: This study offers new insights into the predicting factors of job hopping among generation Y employees in the Malaysian context specifically. [ABSTRACT FROM AUTHOR]

Copyright of Uluslararasi Ekonomi ve Yenilik Dergisi is the property of Karadeniz Technical University, Depertmant of Economics and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Using sectoral as well as subsectoral foreign direct investments (FDI) data, we explore the determinants of FDI in services at both sectoral and sub‐sector levels of 25 emerging economies for the period 1999–2016. We employ a bootstrap‐based bias‐corrected fixed effects model to analyze whether FDI's determinants vary within the service sector. Our results show that market size, market potential, natural resources endowments, and agglomeration effects are positively associated with the FDI in services and its subsectoral levels. The sectoral disaggregated analysis shows that the variables that attract FDI in services do not vary much from financial to nonfinancial services. This study suggests that there is no need for a separate theory for explaining FDI determinants in financial and nonfinancial services though some modifications are to be made. Before making modifications, we have to consider the salient features of service sector FDI, such as intangibility, inseparability, perishability, heterogeneity, and commercial presence. [ABSTRACT FROM AUTHOR]

Research purpose. This study aims to assess the impact of selected economic indicators (independent variables) on the turnover of food and beverage service companies in Lithuania. Design / Methodology / Approach. In order to achieve the intended goal of the study, an analysis of scientific articles was performed, with the primary aim of finding out the consequences of the COVID - 19 pandemic on the Lithuanian economy and selecting five independent variables that could affect the turnover of food and beverage companies. After analysing the literature, five independent variables were highlighted: the number of tourists accommodated, the statistics of Vilnius Airport flights, the number of employees hired, the unemployment rate and inflation. Findings. The correlation and regression analysis results show that the turnover of catering and beverage enterprises and the number of accommodated tourists are strongly correlated (r---gt--- 0.90). Meanwhile, the linear correlation between the number of Vilnius Airport flights and the number of hired employees with the research variable is average (0.60 ---lt---r ---lt---0.70). However, the linear correlation of macroeconomic factors such as unemployment and inflation with the turnover of food and beverage enterprises is statistically insignificant. Originality / Value / Practical implications. The originality of this article is that it studies the valuable topic of the COVID-19 crisis in service sectors, which substantially impacted Lithuania's economy and adversely affected the economic performance of the region in general. The results of this research will contribute to future monitoring and crisis planning in particular sectors. [ABSTRACT FROM AUTHOR]

The service sector has become the dominant sphere of market economies over the last forty years. The maturity of a country's economy is directly related to the maturity of services as an economic sector. The immense growth across the service sector has also put mounting pressure on the competitiveness of service enterprises and their marketing activities. The turn of the millennium has already seen the competitive struggle affected by two crises - first, an economic one and now, one caused by the Covid-19 pandemic, which has had a great impact (not only) on the service sector. The article deals with the question of how Czech service enterprises reflect on the impact of the pandemic. The article's aim is to find out how service enterprises perceive the impact of the Covid-19 crisis depending on their size and classification within the service sector and how they approach marketing investments during a pandemic crisis. The research is focused on service enterprises (n=90) in terms of their application of marketing processes in the conditions of the Czech Republic in the period 2020-2021. The results, based on descriptive and inferential statistics (ANOVA test in conjunction with Hochberg and Games-Howell tests, Pearson's correlation coefficient and chi-squared test), show that smaller enterprises tend to be more affected by the effects of government measures in the context of the Covid-19 crisis than medium and large enterprises. [ABSTRACT FROM AUTHOR]

Near 60 years the phenomenon burnout is a researches object for the scientific community and especially for the psychologists. As a result from the professional work with people its destructive influence touches the humans behavior with a tension, depersonalisation and exhausing. A pilot research in Bulgarian shows that young people become a risiko group for the emotional burnout between the first and the fift year from theyr work experience. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Social Sciences Research / Sosyal Bilimler Arastirmalari Dergisi is the property of ODU Journal of Social Sciences Research and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This paper is devoted to the code of ethics as a tool for ethical conflict management in service sector organizations in the same way as in financial institutions in St. Petersburg, Russia. It was compiled on the basis of three previous studies: a pilot survey among service workers in 2014 (N 135) that identified problems, set goals and objectives, facilitated developing and testing methodological tools; formalized interview in 2015-2017 (N 483, including 64 managers and 419 employees), when primary empirical information was accumulated; analytical and project research in 2017-2018, whose purpose was to process and analyze the data obtained, to identify the conditions for the establishment of a behavioral ethics for service workers, and to develop practical design recommendations and social technology to build a behavioral ethics for service employees. Thus, this study determined that the code of ethics design and implementation will prevent conflict occurrences at a service sector company. The conclusion was that the introduction and operation of a code of ethics require the involvement not only of company frontline employees, but also of the CEOs. [ABSTRACT FROM AUTHOR]

This article explores the relationship between tertiarization and the environment by asking whether this relationship varies according to the type of tertiarization. First, the analysis of types of tertiarization allows us to distinguish between absolute tertiarization and relative tertiarization. According to our data on 126 countries over the period 1992–2014, absolute tertiarization is the most widespread among these two types of tertiarization. Then, using a mathematical model, the analysis indicates that absolute tertiarization is harmful to the environment while relative tertiarization is not always harmful to the environment. Lastly, we employ heterogeneous panel regression techniques to examine the impacts of the two types of tertiarization on CO2 emissions separately. The estimation results tend to show that absolute tertiarization leads to a more than proportional increase in CO2 emissions, while relative tertiarization leads to a less than proportional increase in CO2 emissions. Overall, our results suggest that the type of tertiarization has some influence on the relationship between tertiarization and the environment. [ABSTRACT FROM AUTHOR]

Related to the research of working conditions, the link between organizational factors and health was traditionally analyzed using linear models. However, the literature analysis suggests inconsistencies in linear models predicting workers’ health levels. To clarify this issue, this exploratory research compares the linear and non-linear relationships between job demands-resources (task complexity, time pressure, contact with users, and job autonomy), and the psychological and physical symptoms of employees working in the main five service subsectors: commerce, horeca (hotels, restaurants, and cafés), public administration, education, and healthcare. With a final sample of 4,047 participants, our study data were extracted from the II Andalusian Working Conditions Survey. Following the theoretical framework of JD-R Model and considering the Vitamin Model theoretical approach for nonlinear relationships, our results showed that there were significant differences among the five subsectors analyzed regarding the linear and non-linear relationships between job demands-resources and psychological and physical symptoms of employees. Furthermore, task complexity generated non-linear relationships in higher proportion than time pressure and contact with users. Likewise, non-linear relationships found showed a U-shape. Moreover, the findings of non-linear relationships suggested that medium levels of task complexity should not be exceeded to avoid further negative impact on psychological and physical symptoms for service sector employees, preserving their health. Finally, some general practical implications of work environment interventions are suggested. [ABSTRACT FROM AUTHOR]

The decoupling relationship between carbon emissions and the economic development in the service sector is conducive to promoting sustainable development. Taking 30 provinces of China as case studies, this study not only examined the decoupling relationship between carbon emissions and economic development in the service sector by adopting Tapio decoupling elasticity model but it also explored the driving factors affecting the changes of carbon emissions of the service sector at different stages by using the Logarithmic Mean Divisia Index. The main results are as follows. First, the rapid development of the service sector inevitably consumed a large number of energies, thus generating a deal of carbon emissions in China. Second, the majority of provinces have achieved a weak decoupling relationship between carbon emissions and economic development in the service sector during the four Five-Year Plans. Third, although the inhibiting effect of energy efficiency and energy structure saw a fluctuant growth trend, the provincial average accumulative reduction of carbon emissions was still smaller than that of the industry scale. [ABSTRACT FROM AUTHOR]

The Nigerian economy has been repeatedly hit by macroeconomic shocks, primarily owing to its overreliance on crude oil and poor resource management. Given the limited resilience capacity of Nigeria’s economic sectors, this study examined the sensitivity of these sectors to macroeconomic shocks using the Vector Autoregression (VAR) and the Vector Error Correction (VEC) models in whose frameworks the study was carried out for the period between 2010Q1 and 2021Q4. The findings revealed the high responsiveness of the services and agricultural sectors to fiscal shocks, as well as the high sensitivity of the industrial sector to interest rate shocks. Also, the services sector was found to be more resilient to oil price shocks than the other sectors. Therefore, this study advocates for developing strategies to boost sectoral productivity and skillfully blend the fiscal and monetary policies so as to cushion the effects of macroeconomic shocks. Overall, this study provides the evidence of the sectoral effects of macroeconomic shocks in Nigeria. [ABSTRACT FROM AUTHOR]

An analysis of the activities of leading transnational corporations (TNCs) for the period from 2000 to 2020 showed that the transformation of the world economic order leads not only to new rules for conducting international business, but also to the occupation of prevailing positions in the world market by TNCs engaged in the service sector. Therefore, the purpose of the study was a systematic analysis of the impact of intangible assets on the growth of the competitiveness of the service sector and the increase in their market capitalization, revenue and asset value. Based on an in-depth study of statistical data, the authors identified trends that led to an increase in the share of intangible assets in the value of companies; an analysis was made of the presence of TNCs in the service sector in the ratings for assessing the level of revenue and market capitalization (based on the Fortune Global 500); comparison of indicators related to intangible assets with the human development index and the business environment, formed taking into account the existing investment climate (based on AON Empower Results, GIFT, World Investment Report); identified the most promising sectors for the use of intangible assets. Based on the results of the study, uniform principles were formed according to which the management of intangible assets of TNCs should take place, in which an important place is occupied by the use of the potential of intangible assets and the advantages of the triple helix of innovations (education - business - government). [ABSTRACT FROM AUTHOR]

Productivity has posed issues for global countries in terms of promoting older employment due to an emergence of questions regarding production efficiency. Individual characteristics result in varying production efficiencies, which in turn provide different levels of productivity. Taking this concern into account, we are here to examine the characteristics of older workers who provide high productivity in order to seek recommendations for fostering decent work for them. We utilized the dataset collected from the pilot service companies in Thailand who participated in a national initiative program for employing older people. A total of 204 older workers and their characters were then observed. Those characters were analyzed by the Generalized Ordered Logit Regression (gologit) model. Empirical findings indicate that allocating work that is related to communication and coordination to older workers would enhance odd ratio of their productivity by as much as 4.79 times compared to general tasks. Furthermore, employing older individuals on a part-time basis tends to generate higher-level productivity than full-time employment. We also found that gender and age differences have no significant effect on productivity in the service sector as people age, and factors related to types of employment, education, health, and financial status are also a precise determinant for the productivity of older workers. This would suggest that the work design for the older workers must be in line with the aforementioned determinants. In addition, the government initiatives utilizing key findings from this study to boost older workers' productivity should give priority on tax incentives, promoting and advocating for employment equality, and vocationalization programs. [ABSTRACT FROM AUTHOR]

Drawing on social exchange, social identity and conservation of resources (COR) theories, we investigate the possible interaction effects between individual's spirituality and organizational citizenship behavior (OCB) on employee's task performance. Furthermore, we examined the heterogeneous nature of employment status to explain variations in the interaction effects and other relationships. In all data from 380 respondents in the service sector in Ghana were analyzed using T-test, regression and moderation. Results of hierarchical multiple regression revealed that OCB directly relates to employees' task performance and that an individual's spirituality moderates this relationship. Further analysis revealed variations in the relationships based on employment status. The study concludes with several useful implications for theory and practice. [ABSTRACT FROM AUTHOR]

This paper uses data from 1,222 online survey questionnaires of education enterprises to estimate the impact of COVID-19 on the employment expectations of service enterprises. We found COVID-19 had a significant inhibitory effect on employment expectations, and if the shock of COVID-19 increased by one level, the probability that the expected labour demand of enterprises decreased by 30–50% would increase by 0.049 compared to the same prior-year period, and the probability of a reduction of more than 50% would increase by 0.115. The COVID-19 influenced employment expectations mainly through inhibiting two major channels – revenue and cash flow, and its impact on revenue was greater than the impact on cash flow. Specifically, the mediating effects of revenue and cash flow accounted for 42.78% and 14.07% of the total effect, respectively. In addition, the employment expectations of non-micro enterprises, offline enterprises, and enterprises in high-risk regions were more impacted by COVID-19. [ABSTRACT FROM AUTHOR]

We test whether the service sector can contribute to economic growth in low-income and lower-middle income countries despite the likely presence of Baumol's 'cost disease'. We employ the non-linear auto-regressive distributed lag method, which investigates whether growth responds differently to a positive and negative change in the service sector's share. By employing a sample of 62 countries from 1970–2019, we find that an increase in the sector's share reduces short-run growth implying cost disease. In the long run, however, the results show that an increase in the sector's share positively contributes to economic growth. Thus, the results support policy reforms that may strengthen service sector in these countries. [ABSTRACT FROM AUTHOR]