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The objective was to determine the relationship between the service provided and the motivation to change in inmates of the Ancón II prison, 2021. It was developed based on the Cronin and Taylor SERVPERF model for service quality and the Prochasca and Prochasca motivation model. The Servperf survey and the URICA survey were used. Basic research, quantitative approach, cross-sectional design and correlational scope were used. The amount of the sample was probabilistic, with a size of 306 inmates. Acceptable levels of reliability were obtained in all dimensions of both instruments and adequate content validity. Through Spearman's Rho test, it was found that there were no significant relationships between the resocialization service and motivation to change, only very weak positive relationships with motivation were found between the tangible elements and reliability dimensions. The results are discussed arguing that this relationship does not occur in studies with general populations and that the motivation to change is related to intrinsic motivation, unlike the quality of service that evaluates conditions of extrinsic motivation. Further studies and development of treatment oriented to the motivation of criminal change are recommended. [ABSTRACT FROM AUTHOR]