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Summary: An interview study was conducted with persons receiving home care services and personal assistance in Sweden (13 individuals, 25 interviews) with the aim to analyze their experiences of managing personal and intimate care. The analytical approach was guided by phenomenologically informed research and Erving Goffman's theoretical work on self-presentation and social life as it differs in frontstage and backstage settings. Findings: A reflected approach to the complex challenges associated with becoming and being a person in need of personal and intimate care was revealed. This involved continuous adaptations and attuning to organizational and relational conditions of formal home care. Being a recipient of personal and intimate care does not mean being passive. It entails relating to and sustaining the care relation, where even choosing to accept suboptimal conditions is an act of agency. The recipients' private homes were hybridized, transformed both into a waiting room, with the recipient on standby and into a workplace. The homes thus partly lost their character as a backstage realm where one could avoid the gaze of others. This also led to a hybridization of the personal sphere, in the form of marginal scope for true privacy, necessitating strategies for protecting one's own space. Applications: It is important both to acknowledge the intrusive nature of personal and intimate care, which results in extensive hybridization of the home and personal sphere and to recognize care recipients' agency in the relationship that care establishes. [ABSTRACT FROM AUTHOR]

Summary : While scholars have examined how neoliberal ideas and policies manifest at the front lines of the welfare state, far less is known about how the neoliberal approach prevalent in such states shapes decisions that senior state actors make about social welfare policy. The current study advances the literature by examining the processes and motivations behind the decision to withdraw from enacting a law designed to secure the social rights of all Israeli citizens. The study is rooted in a critical research paradigm, combining both inductive and deductive analyses of in-depth interviews with 15 senior officials and legislators in the field of social services. Findings : Despite their purported support for equality in the provision of social services, their acknowledgment of the shortcomings of current legislation in this respect, and their active role in promoting an alternative thereto, participants were persuaded to act in such a way as to support free-market measures. These findings illustrate an arena of policymaking wherein some state actors "purchase" other actors' cooperation and compliance with the neoliberal approach. Applications : The "behind-the-scenes" account of the legislative process, set against the backdrop of neoliberal welfare governance, provides insights useful to all those who seek to promote parity-enhancing legislation aimed at supporting marginalized social service recipients, in Israel and beyond. [ABSTRACT FROM AUTHOR]

Summary: Given the global and local social inequalities and the complex life circumstances of people living in poverty, social workers are called upon to broaden their knowledge with the purpose of developing social services that respond to the needs of this growing population. However, very little research has been done on the kind of knowledge that social workers require in order to care for this population. The present article focuses on the epistemological aspects of service development for people living in poverty and reviews three main issues: What is "poverty knowledge," where does it come from, and what are the barriers to and opportunities for its development? These questions are investigated through a qualitative paradigm among social workers employed in Israel's public social services. Findings: Findings reveal a profound epistemological controversy about what poverty knowledge means: Is it objective, consistent, readily available, and transferrable knowledge, or is it a dynamic and reflexive process affected by a great number of fluctuating contexts? Findings stress the dominance of positivist views of poverty knowledge, mostly derived from practice while other sources of knowledge development, such as service users' local knowledge, theory, and research knowledge were seen as less relevant to their needs. Applications: Practical recommendations are offered relating to the need for poverty knowledge development processes in social services as well as in social-work education through collaborative, contextual, and reflective learning with and from service users and other stakeholders. [ABSTRACT FROM AUTHOR]

Summary: One major effect of the demise of the welfare state on public social services is increased heavy workload which leads to stress, burnout, and compromised well-being among social workers. Less explored are the ways in which heavy workload shapes the helping relationship between social workers and clients. Extrapolating from the narratives of 14 Israeli social workers who participated in an institutional ethnographic study, this paper offers a nuanced understanding of the toll that heavy workload takes on the helping relationship. Findings: Results showcase heavy workload as a ruling relation, an organizational reality outside the control of social workers and clients. The damaging effects of heavy workload on the helping relationship as well as on the social workers were apparent: social workers expected to slice themselves thin and deal with frustration and guilt in the face of an organizational reality that deters them from investing in their clients the time and energy required to cultivate helping relationships. Application: The helping relationship has been paramount to social work throughout the history of the profession. This research contributes to this longstanding focus with a renewed understanding of the helping relationship in public social services as a political and public encounter between social workers and clients, one that is governed by extra-local relations of ruling. Heavy workload is one such ruling relation that organizes the helping relationship. As such, this organizational reality can be reorganized to eliminate, or at least reduce, the toll that heavy workload takes on the helping relationship. [ABSTRACT FROM AUTHOR]

Summary: Worker experiences of workload is a poorly understood component of health and safety practice in the social services sector. Job Demands-Resources theory is applied to explore how workload contributes to health and safety, workplace violence, and violence prevention. Data from qualitative interviews (n = 81) of workers in publicly administered social services in Western Canada were analyzed using analytic induction and constant comparison methods. Findings: Qualitative themes highlight the role of Workload Management, Equal Distribution of Workload, Stress Management, and Flexibility on worker experiences with workplace violence prevention. These themes are further elaborated on and contextualized within a Job Demands-Resources framework. Finally, a conceptual model of workload management and health and safety is presented. Applications: Findings highlight areas of workload development and innovation as a component of violence prevention interventions within social service workplaces. [ABSTRACT FROM AUTHOR]

Summary The study examined social workers’ participation in two powerful parliamentary committees in Israel: the Finance Committee (FC) and the Economics Affairs Committee (EAC). It sought to better understand the characteristics of social workers who participated in these committees, their inputs, and to uncover differences between these findings and those on social workers in other parliamentary committees. Qualitative and quantitative content analyses were conducted on the minutes of the committees’ sessions between 1999–2013. Findings At least one social worker spoke in 50 of the FC sessions and in 26 of the EAC sessions. These sessions dealt with a wide range of subjects, including national and local social services budgets, social problems, and vulnerable populations. The social workers expressed opinions on deficiencies in social policies and made recommendations for dealing with social problems. Their opinions conveyed support for social provision in a period in which the neo-liberal discourse was in ascendant. They also provided information on diverse aspects of current social policies. Most of the social worker participants were employed in the government sector. Implications In terms of theory, the study augments our knowledge of social workers as policy actors. In terms of practice, it shows that finance committees are relevant and accessible arenas of social work activity. Awareness of the inputs and the roles identified can enable social workers to better understand their potential contribution to the discussions of such committees and conceptualize their possible roles in them. [ABSTRACT FROM AUTHOR]