Search

When people design products and services, they often do so to help realize specific values. Design is a value-driven activity, although the values often remain implicit and unarticulated. Here we reflect on a design-driven research project in which a series of innovative telecommunication, multimedia, and gaming applications were developed and evaluated in close cooperation with potential users. In our reconstruction, we focus on designers' intended values, on users' aspired values, and on the differences between these values. The authors advocate making these values more explicit and making the discussion of these values more transparent. Building on findings and methods from the field of value sensitive design, we recommend improving the match between designers' and users' values. [ABSTRACT FROM PUBLISHER]

This paper addresses three different approaches which can be employed to adequately answer different questions faced by product developers. These approaches differ in the ways users themselves are involved in developing the "real" user perspective. In participatory design, products and product concepts are developed together with users so that they fit better with what the users do and want to do. The modelling of product adoption quantifies the likely market adoption of products, based on user characteristics and product attributes. The evaluation of user experience describes a way to evaluate products in terms of their users' interaction with the product daily life. These approaches have originated from different areas and are often seen as competing viewpoints. This paper shows that the three approaches be seen as complementary to each other and suggests a method for to choose the right approach. [ABSTRACT FROM AUTHOR]