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Your search keyword '"Renault, Alain"' showing total 6 results
Start Over Author "Renault, Alain" Topic process assessment
6 results on '"Renault, Alain"'

1. A Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model

Author

Picard, Michel, Renault, Alain, Barafort, Béatrix, Diniz Junqueira Barbosa, Simone, Series editor, Chen, Phoebe, Series editor, Du, Xiaoyong, Series editor, Filipe, Joaquim, Series editor, Kara, Orhun, Series editor, Kotenko, Igor, Series editor, Liu, Ting, Series editor, Sivalingam, Krishna M., Series editor, Washio, Takashi, Series editor, O’Connor, Rory V., editor, Umay Akkaya, Mariye, editor, Kemaneci, Kerem, editor, Yilmaz, Murat, editor, Poth, Alexander, editor, and Messnarz, Richard, editor

Published
2015
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3. Towards a Process Assessment Model for Management System Standards

Author

Cortina, Stéphane, Mayer, Nicolas, Renault, Alain, Barafort, Béatrix, Junqueira Barbosa, Simone Diniz, Series editor, Chen, Phoebe, Series editor, Cuzzocrea, Alfredo, Series editor, Du, Xiaoyong, Series editor, Filipe, Joaquim, Series editor, Kara, Orhun, Series editor, Kotenko, Igor, Series editor, Sivalingam, Krishna M., Series editor, Ślęzak, Dominik, Series editor, Washio, Takashi, Series editor, Yang, Xiaokang, Series editor, Mitasiunas, Antanas, editor, Rout, Terry, editor, O’Connor, Rory V., editor, and Dorling, Alec, editor

Published
2014
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5. Assessing partially outsourced processes-lessons learned from TIPA assessments.

Author

Cortina, Stéphane, Renault, Alain, and Picard, Michel

Subjects
*TELECOMMUNICATION, *BANKING industry, *INFORMATION theory
Abstract

ABSTRACT This paper presents three process assessments that took place in Luxembourg in 2012. It depicts the TIPA® process assessment framework and reports on its usage in three different partially outsourced contexts: a telecommunication service provider, a European institution, and a bank. Finally, this paper presents the lessons learned from these experimentations and some improvement perspectives. Copyright © 2014 John Wiley & Sons, Ltd. [ABSTRACT FROM AUTHOR]

Published
2014
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6. A software artefact to support standard-based process assessment: Evolution of the TIPA® framework in a design science research project.

Author

Barafort, Béatrix, Shrestha, Anup, Cortina, Stéphane, and Renault, Alain

Subjects
*DESIGN science, *AUTOMATION, *ITERATIVE methods (Mathematics), *DECISION making in business
Abstract

Managing processes remain a key challenge for most organizations which need to preserve competitiveness. Process assessment frameworks can help by providing instruments guiding process improvement and regulation alignment. Several process assessment frameworks such as TIPA® are based on the ISO Process assessment standard series ISO/IEC 15504, currently revised in the ISO/IEC 330xx family of standards. Following a Design Science Research (DSR) methodology, this paper visits the TIPA Framework evolution throughout iterative cycles in terms of design, rigour and relevance. It investigates how original and new artefacts are being developed and improved, in particular the new strategic move towards the automation of the assessment process represented by a new software artefact. By demonstrating the evolution of the TIPA framework using a DSR perspective combined with Action Design Research for the new software artefact, this paper explicates design knowledge regarding the role and value of the framework within the ISO standards community and in practice. [ABSTRACT FROM AUTHOR]

Published
2018
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