1. Social Media Marketing in Industry 4.0: The Role of TikTok in Shaping Generation Z's Purchase Intentions.
- Author
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Ying, Lim Jia, Te Chuan, Lee, Rashid, Umi Kartini, and Abu Seman, Noor Aslinda
- Subjects
SOCIAL media in marketing ,PLANNED behavior theory ,CONSUMER behavior ,GENERATION Z consumers ,CONVENIENCE sampling (Statistics) ,SOCIAL media - Abstract
Accelerated by the COVID-19 pandemic and the advancements of IR 4.0, the rise of online shopping has significantly reshaped consumer preferences, making digital platforms like TikTok (Douyin in China) central to product research and purchasing decisions. This study delves into the strategic impact of social media marketing on Generation Z's purchase intentions on TikTok, leveraging the Theory of Planned Behaviour (TPB) to uncover key factors driving this demographic's engagement in the era of IR 4.0. Thus, the objectives of this study are to (i) measure the level of Malaysian Generation Z TikTok users' purchase intention and (ii) examine the influence of independent variables (brand awareness, e-WOM, perceived risk, perceived ease of use, and peer influence) towards purchase intentions of Generation Z consumers in Malaysia. A total of 200 responses were gathered using convenience sampling and data was analyzed using Statistical Package for the Social Sciences (SPSS) software version 29. Results revealed a reasonably high level of Malaysian Generation Z TikTok users' purchase intention, with a mean value ranging from 3.65 to 3.76. Furthermore, results demonstrated significant relationships between all independent variables and purchase intention, with e-WOM showing the highest correlation coefficient of 0.689 and p-value<0.005. The study's findings will contribute to social media marketing knowledge and offer valuable insights for entrepreneurs and researchers, revealing the factors influencing purchase intentions among Generation Z TikTok users in Malaysia. [ABSTRACT FROM AUTHOR]
- Published
- 2025
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