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We embarked on a case study to explore one organization’s experiences with radical change for the purpose of uncovering how they achieved success. The organization we examined was Honeywell Inc. in Phoenix, Arizona, USA. From the interview data, we were able to devise a set of ten lessons to help others transform successfully. Two important lessons stand out above the rest. First, execution of a carefully developed change plan separates the high performers from less successful BPR projects. Second, recognition that dealing with change is difficult and complicated is not enough. Top management should make change management a top priority and communicate the change vision across the organization.

In 1997, Gamma Health Care Systems embarked on a redesign project for their Human Resource Information System (HRIS). Redesign involved major changes to the existing system to guarantee a very high level of service. This case describes the efforts of the Human Resource Department (HRD) to redesign its HRIS to better meet enterprise‐wide goals of cost effectiveness and efficiency. The reengineering project transformed the HRD from a historic role of transaction processing to one of a strategic partner.

The business process improvement (BPI) literature is replete with advice on how to improve business processes, but what is lacking is a holistic approach that encompasses the most important facets for long-term success—methods to facilitate people, an organizational structure conducive to empowerment, and a systematic method for solving problems. The study offers an in-depth examination of the BPI methodology used by Caterpillar. The case details what Caterpillar has done to make BPI work and offers tips to help other organizations overcome obstacles to BPI success. A theoretical model is developed that offers a conceptual view of holistic BPI.

Rising health care costs and customer dissatisfaction with services has prompted many hospital administrators to begin scrutinizing their operations. The initial challenge for administrators is to identify the critical processes of the hospital. Since the main purpose of a hospital is to improve the health of its patients, one of its core processes involves the procedures of the operating room (OR). Focusing on OR processes should prove to be one important lever for improving the overall quality of hospital services.

The U. S. Department of Energy’s (DOE) Industrial Technologies Program (ITP), through Oak Ridge National Laboratory, is supporting plant wide energy efficiency assessments that will lead to substantial improvements in industrial efficiency, waste reduction, productivity, and global competitiveness in industries identified in ITP’s Industries of the Future. The stated goal of the assessments is to develop a comprehensive strategy at manufacturing locations that will significantly increase plant productivity, profitability, and energy efficiency, and reduce environmental emissions. ITP awarded a contract to Pilgrim’s Pride Corporation to conduct a plant wide energy efficiency assessment for their Mt Pleasant Facility in Mt Pleasant, Texas. Pilgrim’s Pride Corporation is the largest poultry company in the U.S. and Mexico producing nearly 9 billion pounds of poultry per year. Pilgrim's Pride products are sold to foodservice, retail and frozen entree customers. Pilgrim's Pride owns and operates 37 chicken processing plants (34 in the U.S. and three in Mexico), 12 prepared foods plants and one turkey processing plant. Thirty-five feed mills and 49 hatcheries support these plants. Pilgrim's Pride is ranked number 382 on 2006's FORTUNE 500 list and net sales were $7.4 billion. In Mt. Pleasant, Texas, Pilgrim's Pride operates one of the largest prepared foods plants in the United States, with the capability of producing 2,000 different products and the capacity to turn out more than 7 million pounds of finished goods per week. The facility is divided into distinct departments: East Kill, West Kill, Prepared Foods, Protein Conversion, Wastewater Treatment, and Truck Shop. Facility processes include killing, eviscerating, refrigeration, baking, frying, and protein conversion. Pilgrim’s Pride formed a team to complete the plant wide energy efficiency assessment. The scope of work for this project was to: provide the analysis of departmental energy use, identify areas for detailed analysis, perform a detailed analysis for several of the opportunities identified, and support the development of an energy strategy for the facility. The team consisted of Pace Global Energy Services, LLC; Hudson Technologies Company; Rocky Research, Inc.; and W.J. Turpish and Associates. The project used a systematic approach to complete a plant-wide energy efficiency assessment at the Mt Pleasant Facility. Major energy consuming equipment and processes were determined and opportunities for high annual savings potential were targeted for further evaluation. Exhibit 1 below summarizes the major savings opportunities at the site. The total energy savings represent 14% of the energy consumed on site on an MMBtu basis, with 12% of total energy savings achievable in projects with less than a two year payback. Pace Global Energy Services, LLC of Fairfax, Virginia provided the analysis of departmental energy use, identification of areas for detailed analysis, and support for the development of an energy strategy for the facility. Hudson Technologies Company analyzed the combustion and steam systems to identify opportunities for economic heat recovery and improvement in boiler operations. Rocky Research, Inc analyzed the refrigeration systems and W.J. Turpish and Associates reviewed the cooling towers and evaporative condensers.

International audience; The Inventory Routing Problem has been mainly studied in recent decades under an economic performance perspective. In this paper, we develop a multi-objective mathematical framework for the IRP to link: (i) the economic performance, (ii) the achieved server level in terms of shortage and delivery delays and (iii) the environmental footprint. The framework developed addresses the uncertainty by considering fuzzy distributions for certain problem inputs, such as the demand and the transportation costs. We show the negative impact on the economic performance when service level targets are exogenously chosen without coordination with the logistics components (inventory and distribution). (C) 2017 Elsevier Ltd. All rights reserved.

International audience; According to the directive on energy end-use efficiency and energy services (ESD), the European Member States shall adopt a national indicative energy savings target of 9% (or beyond) in 2016. The issue of the energy savings evaluation is crucial for its implementation. The French White Certificates (FWC) scheme is one of the important measures for France to fulfill its ESD target. However, the accountings of energy savings in the FWC scheme and in the ESD are different. Therefore, an analysis of the consistency of the two systems is needed. A concrete example of actions on residential buildings is used to illustrate the challenges for policy marker and stakeholders to set harmonized evaluation rules. The FWC and ESD calculations appear to be consistent from a physics point of view, as long as calculations are well-documented. But due to differences in the policy objectives, calculation routines may be necessary to convert national energy savings unit (e.g., kWh cumac) into supranational energy savings unit (e.g., ESD kWh). Finally, the work done to establish a transparent evaluation system brings additional benefits (e.g., increased visibility and quality of the actions), which will improve the results of the energy efficiency policies on long term.

We examine the effect of a hospital's objective (i.e., non-profit vs. for-profit) in hospital markets for elective care. Using game-theoretic analysis and queueing models to capture the operational performance of hospitals, we compare the equilibrium behavior of three market settings in terms of such criteria as waiting times and patient costs from waiting and hospital payments. In the first setting, a monopoly, patients are served exclusively by a single non-profit hospital; in the second, a homogeneous duopoly, patients are served by two competing non-profit hospitals. In our third setting, a heterogeneous duopoly, the market is served by one non-profit hospital and one for-profit hospital. A non-profit hospital provides free care to patients, although they may have to wait; for-profit hospitals charge a fee to provide care with minimal waiting. A comparison between the monopolistic and each of the duopolistic settings reveals that the introduction of competition can hamper a hospital's ability to attain economies of scale and can also increase waiting times. Moreover, the presence of a for-profit sector may be desirable only when the hospital market is sufficiently competitive. A comparison across the duopolistic settings indicates that the choice between homogeneous and heterogeneous competition depends on the patients' willingness to wait before receiving care and the reimbursement level of the non-profit sector. When the public funder is not financially constrained, the presence of a for-profit sector may allow the funder to lower both the financial costs of providing coverage and the total costs to patients. Finally, our analysis suggests that the public funder should exercise caution when using policy tools that support the for-profit sector—for example, patient subsidies—because such tools may increase patient costs in the long run; it might be preferable to raise the non-profit sector's level of reimbursement

Burke, Carillo and Vakharia [2009] consider a class of single product sourcing problems with a stochastic demand and multiple uncertain suppliers. Assuming that the demand is independent of the supplier reliabilities and uniformly distributed, they propose to write the expected profit as a quadratic function and derive a closed form expression for the optimal orders. We show that this formula is true only under special circumstances, which are not satisfied in many practical situations of interest. We give an exact formulation and solution procedure, holding under general assumptions. We illustrate our point by a complementary analysis of the numerical examples given in the quoted paper.