1. Patient satisfaction with medication therapy adherence clinic services in a district hospital: a cross-sectional study
- Author
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Yi C. Sim, Intan S. Mohd-Rosli, Boon T. Lau, and Siew Y. Ng
- Subjects
mesh:Multivariate Analysis ,patient satisfaction ,Cross-sectional study ,pharmacists ,cross-sectional studies ,Pharmaceutical Science ,Pharmacy ,Pharmacists ,030226 pharmacology & pharmacy ,Ambulatory Care Facilities ,mesh:Diabetes Mellitus ,0302 clinical medicine ,ambulatory care ,mesh:Ambulatory Care Facilities ,Health care ,Outpatients ,Ambulatory Care ,Medicine ,Outpatient clinic ,mesh:Age Factors ,mesh:Sex Factors ,mesh:Ambulatory Care ,Original Research ,Personal relationship ,Age Factors ,ambulatory care facilities ,Race Factors ,mesh:Patient Satisfaction ,multivariate analysis ,race factors ,Patient Satisfaction ,diabetes mellitus ,age factors ,medicine.medical_specialty ,Pharmacist ,RM1-950 ,mesh:Race Factors ,03 medical and health sciences ,pharmaceutical services ,Pharmacy and materia medica ,Patient satisfaction ,Sex Factors ,Ambulatory care ,mesh:Outpatients ,Diabetes Mellitus ,mesh:Pharmacists ,mesh:Malaysia ,business.industry ,Malaysia ,malaysia ,outpatients ,sex factors ,RS1-441 ,mesh:Pharmaceutical Services ,Pharmaceutical care ,Cross-Sectional Studies ,mesh:Cross-Sectional Studies ,Family medicine ,Pharmaceutical Services ,Multivariate Analysis ,Therapeutics. Pharmacology ,business - Abstract
Background : Patient satisfaction is one of the essential indicators for assessing the quality of healthcare services being delivered, including pharmacy ambulatory care service, as it determines the practicability and sustainability of the se rvice provided. As such, pharmaceutical care services provided during medication therapy adherence clinic (MTAC) sessions need to be assessed to maxim ise its effectiveness and benefits to the patients. Objective : This study aimed to assess the association between patient satisfaction and socio - demographic characteristics, as well as the predictors for patient satisfaction. Methods : This was a cross - sectional study conducted at the medical outpatient department in Hospital Port Dickson from January until O ctober 2019. Convenience sampling method was used to recruit potential study participants. Patient satisfaction was measured using Validated Patient Satisfaction with Pharmacist Services Questionnaire (PSPSQ2.0), consisted of quality of care and interperso nal relationship between pharmacist and patient domains. Descriptive data were presented as mean and standard deviation or number s and percentages, while Independent Sample t - test, ANOVA and post - hoc analysis, and multiple linear regression were used for i nferential data analysis. Results : There were 37 (25%) diabetes MTAC, 36 (24.3%) respiratory MTAC, and 75 (50.7%) warfarin MTAC patients recruited. On average, the mean overall satisfaction score was 3.30(SD=0.43). The mean satisfaction score in the inter personal relationship domain [3.35(SD=0.44)] was higher than the quality of care domain [3.26(SD=0.45)]. There was a significant association between gende r, education level, and patient satisfaction towards pharmaceutical care service (p
- Published
- 2021