1. Processes and outcomes from a clinical genetics e-consultation service managed by a primary care physician champion
- Author
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Benjamin J. Kerman, Carrie B.L. Zawatsky, Elizabeth Fieg, Natasha Y. Frank, Roseann S. Donnelly, Robert C. Green, John C. Kennedy, Neal Lakdawala, Adam M. Licurse, Emma F. Perez, Charlene L. Preys, Joel B. Krier, Huma Q. Rana, Bethany Zettler, and Jason L. Vassy
- Subjects
Clinical genetics ,e-consultation ,Outcomes ,Primary care ,Genetics ,QH426-470 ,Medicine - Abstract
Purpose: Timely access to clinical genetics consultations remains a barrier to timely genomic medicine services, which new service delivery models might help address. Methods: We implemented a genetics electronic consultation (eConsult) service staffed by a primary care physician (PCP) champion, supervised by genetics specialists. Chart reviews from July 2018 to January 2022 examined categories of questions received, e-consultant’s recommendations, and outcomes of any conventional genetics referrals. Providers were surveyed on likelihood of ordering a conventional genetics consultation before eConsult and satisfaction with eConsult responses. Results: Conventional genetics consultation was recommended for 338 out of 462 (73%) eConsults received, among whom 254 out of 338 (75%) had an order placed for a conventional consult by the provider requesting the eConsult. Among all 462 eConsults, including in cases which conventional consult was not recommended, 279 (60%) were referred for conventional genetics consultation, of which 171 out of 279 (61%) completed a consult. Of these, 122 out of 171 (71%) were recommended for genetic testing, and 84 out of 122 (69%) completed testing. The genetic testing of 23 out of 84 (27%) patients identified informative actionable findings. Supervising genetics specialists made substantive revisions to PCP draft responses for only 8% (36/462) of eConsults. Conclusion: This case series demonstrates that a PCP champion eConsult model can feasibly triage and respond to genetics questions with PCP-relevant content and yield high provider satisfaction. Such a model warrants further evaluation as an addition to the genetic services of health care systems.
- Published
- 2024
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